OYO Rooms Reviews 

Bill not Received,I am trying to connect customer care but no Response

It's about the amenities

Nice and supportive

Appaling customer service
Literally the worst experience

THIRD UPDATE. Still no reply from OYO. Called the centre many times in the past weeks and spoke with different advisors; all polite, all with the same retoric: "I am sorry", "I understand", "My team is working on this" etc...but still no solution. Apparently, the complaint is with a team that can't be contacted...etc. Useless. Was told a bunch of lies too..."you shoulh get a reply next Tuesday, then is next Monday or by the weekend". ARGHHH!!!! SECOND UPDATE. I will NOT write my contact details here for obvious reasons. You already have my e-mail address following the written complaint made weeks ago. FIRST UPDATE. The booking ID has been provided by e-mail and by several (frustrating) phone calls to OYO. Your call centre is the opposite of helpful. Booking ID (once more) is: 2508660438. INITIAL POST. Booked hotel room through Expedia and pre paid weeks in advance. Arrived at the hotel and the manager demanded an extra £20. He said that we had not paid enough for him to make a profit. He basically refused to honor the booking. We had to look for another place to stay as we felt bullied. Consequential loses were incurred. Expedia closed our file as they could not contact the hotel. OYO seem to ignore emails and calls. Frustrating. We are still fighting this issue.

Fantastic hotel , this is my second visit previous owner was not maintaining the hotel neatly , the new managment is taking care of guest like anything , neat hotel best hotel. budget friendly

Nowadays, OYO means Brothel. I am writing to express my strong dissatisfaction with OYO hotels. Recently, I have encountered numerous difficulties due to the poor quality and questionable environment of these establishments. The standard of these budget accommodations has fallen significantly, causing serious inconvenience during my travels.

There a lots of bad reviews, but that isn't my experience.

I booked a room but had to cancel it yesterday due to a change in plans. I deducted one star as the online portal does not work, the OTP is never recevied so you can't actually cancel online. However, after a quick phone call it was cancelled and I already have a refund.

Very quick refund. It would be 5 stars if the website made it easier to cancel.

Super service

Summary: I cancelled the original booking and then re-booked minutes later, but only received a partial refund on the first booking!

I booked a hotel stay at an OYO hotel for Friday 28th-Sunday 30th August (£236, booking ID: HWNV5767). I needed to modify the booking to add an additional day but then I couldn’t see a way to change the booking so I cancelled the original booking and then re-booked for Friday-Monday (£320 booking ID: RHYY2696).

I’m really confused as to why there is any cancellation charge (listed in the cancellation email they sent me as £16 "cancellation charge") leaving me with the £220 partial refund they sent me today. When I made the original booking I saw “free cancellation” clearly stated next to the booking details and “100% refund” in the guest policies section. I have since re-checked the OYO booking page and it still maintains a 100% refund policy if cancelled before 9AM on the check-in date (August 28th).

They have not responded to my WhatsApp, Instagram, or Facebook messages, nor my emails or my phone calls. For the phone calls, I only got through to one agent after calling more than 5 times and then that agent left me on hold for almost 40 minutes before the line went dead.

Their chat function online is just a bot - there is no option to speak to an agent about my refund amount. I’m so confused as to why this is happening and I'm scared about having the other booking with them since they're still not responding to me. I've never had an issue with a refund from another company before.

What I want from OYO: refund me the *full* amount for both bookings (HWNV5767 and RHYY2696) and confirm this in writing. If I am not refunded within 5 working days of this review, I will lodge a complaint with the Competition and Markets Authority (CMA).

I booked online. I paid in advance. When I got there there was no accommodation. They rented my room out to someone else. I did not get a refund. I arrived 1:00 a.m. August 1st I was in the middle of nowhere. Luckily I rented the car from the airport. Customer service in person and online was very poor. No one took responsibility online and in person no customer, The policy and their guidelines was not honored safety of their customer is jeopardized. Communication and feedback is locked in. No honesty, no integrity, no transparency. I recommend if you had to use this hotel because it's closed to the venue. Make sure you go in person and book the worries. You could call defend for yourself in the middle of nowhere in the city where you don't know anyone. Please don't make the same mistake. I did again. Do not book and pay for a reservation in advance with this vendor

Hotel was shut down, closed, locked. Do you understand? Apparently they don’t. They’re refusing my refund! Scam!

Rooms and bathroom are kept very clean. It is a nice fragrance when you enter the room. The staff are very friendly. They are very helpful. It's a very nice place except that there is no parking area.

I have done review and it came back failed so it’s a waste of time!

myself and several family members had booked into an OYO hotel for a wedding.
2 of my family had their bookings cancelled without being informed only finding out when they contacted the hotel to ask about an early check in and were then told the booking had been cancelled for no apparent reason.

being concerned that my booking had also been cancelled i called OYO.
the gent on the phone was very helpful and put me through to the front desk of the hotel but there was no answer.
the second time i called i got through to a very convincing AI chat bot.
i got the number for the hotel, called, no answer.

i have since been calling OYO to get through to someone to confirm my booking but now the phone is ringing for approx 1 min before silence. i hang up call again the same thing happens. i have been doing this for 30 minutes.

the standard of human customer service is diabolical.
i don't even know if the hotel will actually be any good based on the experience i have had just trying to confirm my booking.

i will never be booking a hotel with OYO again.

I’ve been trying to cancel my booking without success for the past two weeks. The cancel booking link within the email confirmation is useless. I’ve been going around in circles, for the cancelation to be confirmed, it sends a OTP, which is never recognised. I ask to speak to an agent, and it gives a number to call. The number is an automated service and refers you back to the website. I’ve emailed the email address provided on the OYO website, which has been returned to sender, as the email address is not found. I’ve called the hotel directly and they have advised that they will try to cancel from their end, but can’t guarantee it’ll work. Why is it so hard to cancel!!!
If there is an OYO agent reading this. Please can you cancel my booking? Booking Ref: C8ZP0699

just horrific. i didn't realise i had confirmed a hotel. I was merely looking. I cannot cancel on the site as it didn't come up says error. Every number i ring is to a dead end - SHOULD BE CANCELLED - awful compay

There should be an option for negative stars.
May 29th I tried checking in for a reservation I had made less than an hour before. The man at the desk refused to let me check in.

First he didn't have any rooms on the first floor (I had a cane). He actually was shaking his head as I walked in. The he saw my husband smoking in the parking lot and said he couldn't smoke in the building. After more scrutiny of my husband, I was told we could not stay there.

He could not refund my money, I had to call Oyo and he would let them know that I tried to check in, so I could get my refund.

It is now August 9th, and since my reservation was for 8 nights, even though it was a cheap motel, it was a hefty total. I have called Oyo multiple times, each time thanked for my patience and told things would work out, just let them escalate. Each time, I receive an email telling me that they investigated but are denying my request for refund.

The man at the hotel said to call Oyo when I left to see if they could get me into another location. I tried, and was disconnected numerous times.

Only after calling the number in India did I speak with someone, but was disconnected before finishing the call and getting any relocation or refund confirmation.

Terrible, terrible booking company. I am still out hundreds of dollars and continue to reply to their denial emails with demands for further escalation.

I reserved a hotel room through oyo. The dates of my trip changed and I contacted them to cancel the reservation. After a lot of phone calls I finally got a hold of a person. He canceled the reservation and told me I would get a refund. I had paid through PayPal and Oyo fought the charge back and PayPal agreed with Oyo. I was out of $160. I've talked to several people and everone of them was rude. Oyo is crooked and I will never use them again.