The flat is located in Montmartre in what can best be described as the fabric district - including a five-story fabric store at the corner of Pierre Picard. Just a short walk to Sacre Coeur, we found... See more
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Physical layout was great with 4 bedrooms! Need to buy own paper towel, toilet paper, washer detergent. Check in system required you to get a key from a second location - which was a bit of a nuisan... See more
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We were a family of seven including children. Sleeping arrangements were good. Kitchen well equipped. Neighborhood is quiet and enjoyable to walk. Had a few toys available which was appreciated by... See more
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The apartment is great and great location and the owners are very friendly. Car parking can be directly outside the apartment but I wouldn't recommend using it as it is under a tree and your car wil... See more
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4.2
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booked an apartment (Magnificent…
booked an apartment (Magnificent apartment - 1BR/4P - Picpus) managed by Belvilla CMG through agoda and I must have been out of my mind when I booked this apartment for my trip to Paris. Please read the reviews before booking they are absolutely true.
First of all, I have a lot to say about BELVILLA CMG and the way this apartment is managed. Before check-in, there was almost no communication or follow-up regarding our arrival. There wasn’t even a proper communication channel between the host and guests. The only contact provided was a German phone number, and every time we called, it went straight to an automated bot with no actual agent available.
I even requested an early check-in and received zero response.
When we finally arrived, we were shocked to find that the keys were NOT in the lockbox. I’ve stayed in many Airbnbs before, and the keys are usually available even if you arrive early. We only wanted to leave our luggage and continue exploring while waiting for check-in time, but we couldn’t even do that because there was no key.
We tried calling again, but of course it only led back to the automated bot. The only way to reach an actual person was through BELVILLA CMG’s customer service on their website which is ridiculous considering I booked this stay through Agoda. Why should guests have to search outside the booking platform just to get support?
Customer service assured us the key would be available by the official 4 PM check-in time. We waited, and at around 3:45 PM, the cleaner arrived only to realise she couldn’t enter either because the key was still missing. Apparently, the apartment manager had to find another key just to unlock the place. It was honestly unbelievable. By then, we had already spent over four hours waiting outside in the Paris heatwave.
To make things worse, the apartment is also located quite far from the city centre. Getting to central Paris takes anywhere between 30 minutes to an hour by metro, and most trips require changing train lines, which became extremely inconvenient after long days of sightseeing.
During our stay, we also realised the apartment had terrible soundproofing. We could hear conversations outside clearly, along with footsteps from people walking past. The toilet conditions were poor, and there was little to no ventilation in the apartment, which made the summer heat unbearable.
Overall, this was one of the worst stays I’ve ever experienced. I would strongly advise future travellers to think twice or THRICE before booking this apartment.
29 May 2026
Unprompted review
Reply from Belvilla
Hi,
We are sorry to hear about your experience and regret the inconvenience caused during your stay.
To review your booking and investigate the concerns you have raised in detail, could you please share your booking number with us? Once we receive this information, our team will be able to look into the matter and assist you further.
We appreciate your cooperation and look forward to your response.
~Oskar
3 adults 2 kids
Overall stay was good. Spacious, clean, and comfortable. Beds are good size, and mattresses are good too. Had 2 bathrooms with showers and 2 toilets. Has a lift which is great for many reasons. 2 recommendations I would make is please please have air conditioning, we stayed 5 nights, 3 of them with temperatures of 90 degrees, fans helped but at such heat, we really needed air conditioning, it was brutal to sleep in this heat. The second recommendation is the master bedroom shower is very slippery inside the shower, I would recommend some sort of non slippery rug there. Otherwise yes great apartment with good location very close to train station and many restaurants and cafe. Very live area around, but nice and quiet street.
31 May 2026
Reply from Belvilla
Hi,
Thank you for your feedback.
We are pleased to hear that you found the apartment spacious, clean, and comfortable, and that you appreciated the good-sized beds, quality mattresses, multiple bathrooms, and the convenience of the lift. It is also great to know that you enjoyed the location, with its proximity to the train station, restaurants, and cafés, while still being in a quiet street.
We also appreciate your constructive feedback regarding the lack of air conditioning during high temperatures and the slippery surface in the master bedroom shower. Your suggestions are very helpful and will be shared with the relevant team for review and improvement.
Thank you for taking the time to share your experience, and we hope to welcome you again in the future.
~Oskar
Great Location
The cleaning Crew delayed our entry into the rental until 17:00. Rental management company staff were very helpful in accommodating. Great location.Other than a smelly refrigerator the stay was excellent.
30 May 2026
Reply from Belvilla
Hi,
Thank you for sharing your feedback.
We are sorry to hear about the delay in your check-in due to the cleaning schedule and for the inconvenience caused by the refrigerator odor. We understand how this can impact the start of your stay.
At the same time, we are pleased to know that the rental management team was helpful in accommodating you, that you enjoyed the great location, and that you had an otherwise excellent stay.
We appreciate your feedback and will share them with the relevant team for review.
~Clara
The couch was terrible to sleep at and…
The couch was terrible to sleep at and we miss our condition in that warm weather we worse holiday in.
30 May 2026
Reply from Belvilla
Hi,
Thank you for sharing your feedback.
We are sorry to hear that the sofa was uncomfortable for sleeping and that the warm weather conditions negatively affected your holiday experience. We understand how important comfort is to an enjoyable stay, and we regret that your expectations were not met.
Your feedback has been shared with the relevant team for review and consideration. We appreciate you taking the time to provide your feedback, as it helps us identify areas where improvements can be made.
We hope to have the opportunity to provide you with a better experience in the future.
~Lene
Great little efficient studio
Great little efficient studio that has everything you’d need for a lovely stay. Exceptional location, exciting area but quiet at night. Looking forward to coming back!
27 May 2026
Reply from Belvilla
Hi,
Thank you for your kind feedback.
We are delighted to hear that you enjoyed the beautifully situated location and found the house well equipped, clean, and tidy. It is always a pleasure to know our guests had a comfortable stay.
We truly appreciate you taking the time to share your review and hope to welcome you again in the future.
~Emma
A beautifully situated location
A beautifully situated location. The house is equipped with all amenities—clean and tidy.
19 May 2026
Reply from Belvilla
Hi,
Thank you for your kind feedback.
We are delighted to hear that you enjoyed the beautifully situated location and found the house well equipped, clean, and tidy. It is always a pleasure to know our guests had a comfortable stay.
We truly appreciate you taking the time to share your review and hope to welcome you again in the future.
~Emma
Reply from Belvilla
Hi,
Thank you for your kind feedback.
We are pleased to hear that you enjoyed the great location and that the air conditioning worked well during your stay. It is always a pleasure to know our guests had a comfortable experience.
We appreciate you taking the time to share your review and hope to welcome you again in the future.
~Emma
Excellent Property
Really great location and access to all of the Old Town sights. Very clean property and easy check in.
30 May 2026
Reply from Belvilla
Hi,
Thank you for your kind feedback.
We are delighted to hear that you enjoyed the great location with easy access to the Old Town sights, as well as the cleanliness of the property and the smooth check-in process. It is always a pleasure to know our guests had a comfortable and convenient stay.
We appreciate you taking the time to share your review and hope to welcome you again in the future.
~Kasper
Great weekend
We had such a wonderful stay this past weekend! The house is perfectly located in a beautiful and peaceful setting, which made it incredibly relaxing while still being very convenient. Within just half an hour, you can reach a wide variety of great activities and places to explore, making it an ideal base for both relaxation and adventure.
The house itself is clearly designed with larger groups in mind. There was more than enough space for everyone, and everything was well thought out to make our stay as comfortable as possible. It felt very welcoming and cozy, while still offering all the practical amenities you’d need for a group getaway.
We especially loved the jacuzzi, which was a perfect way to unwind after a day of activities. The BBQ was also a great addition — we spent lovely evenings together outside, enjoying good food in a relaxed atmosphere.
Overall, we had an amazing experience and would absolutely recommend this place to anyone looking for a spacious, well-located, and enjoyable stay with a group!
31 May 2026
Reply from Belvilla
Hi,
Thank you very much for your wonderful and detailed review.
We are delighted to hear that you had such a lovely stay and enjoyed both the peaceful surroundings and the convenient location for exploring nearby activities. It is especially rewarding to know that the house suited your group well and provided the space, comfort and amenities needed for an enjoyable getaway.
We are also pleased that you made the most of the jacuzzi and BBQ area, and that these contributed to relaxing and memorable evenings together.
Your kind recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back again in the future.
~Clara
Simple and cheap place
Simple and cheap place. Worth every penny. Parking during weekends is busy and limited
31 May 2026
Reply from Belvilla
Hi,
Thank you for your feedback.
We are pleased to hear that you found the accommodation good value for money and worth your stay. We also appreciate your feedback regarding parking during weekends; this is helpful information, and we will take it into consideration to improve guest communication and experience.
We appreciate you taking the time to share your review and hope to welcome you again in the future.
~Clara
Reply from Belvilla
Hi,
Thank you for your kind feedback.
We are pleased to hear that everything was as advertised and that your stay met your expectations. It is always our goal to provide accurate information and a reliable experience for our guests.
We appreciate you taking the time to share your review and hope to welcome you again in the future.
~Clara
Reply from Belvilla
Hi,
Thank you for your kind feedback.
We are delighted to hear that you enjoyed the beautiful modern property and appreciated its peaceful location. It is always a pleasure to know our guests had a comfortable and relaxing stay.
We appreciate you taking the time to share your review and hope to welcome you again in the future.
~Clara
Reply from Belvilla
Hi,
Thank you for your kind feedback.
We are pleased to hear that you found the unit very neat and tidy and that you enjoyed the great location. It is always rewarding to know our guests had a positive experience.
We appreciate you taking the time to share your review and hope to welcome you again in the future.
~Laura
What a great location !
26 May 2026
Reply from Belvilla
Hi,
We are delighted to hear that you enjoyed the location so much! We hope you had a wonderful stay and look forward to welcoming you again soon.
~Adam
Nice little apartment
Decent location, close to metro station making it easy to get around the city. Clean and comfortable.
27 May 2026
Reply from Belvilla
Hi,
We are delighted to hear that you enjoyed the location and cleanliness of the accommodation, and that you felt comfortable. We hope you had a wonderful time in the city and look forward to welcoming you back for your next stay.
~Martha
Fabulous apartment and view
Fabulous apartment and view. Especially liked the large terrace.
A car is a must as there aren't many restaurants near the apartment.
26 May 2026
Reply from Belvilla
Hi,
Thank you for your lovely review. We’re delighted to hear that you enjoyed the fabulous apartment, the beautiful view, and especially the large terrace. We also appreciate your helpful note regarding transportation and nearby dining options, which may be useful for future guests when planning their stay. Thank you for sharing your experience, and we hope to welcome you again in the future.
~Oliver
Very nice stay
The apartment was a little cramped, but clean. It was near the metro station, so convenient.
25 May 2026
Reply from Belvilla
Hi,
Thank you for your feedback! We’re glad to hear that you found the apartment clean and appreciated the convenient location near the metro station. We also appreciate your note about the space being a bit cramped, and we understand how that can affect comfort. Your feedback is valuable to us and we hope to welcome you again in the future!
~Clara
Great location
Great location. Very close to the old city, but still easy to get to if you are driving. Apartment had everything we needed. Host was quick to respond to any questions and very helpful. Very comfortable for us, but be aware it has 3 levels with spiral stairs. We loved our stay.
27 May 2026
Reply from Belvilla
Hi,
Thank you for your wonderful review! We are delighted to hear that you enjoyed the great location close to the old city, and that the apartment had everything you needed for a comfortable stay.
It’s also lovely to know that you appreciated the host’s quick and helpful communication and that you loved your overall experience.
We appreciate you mentioning the multi-level layout with spiral stairs as well — this is very helpful information for future guests. We hope to welcome you back again soon!
~Oliver
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