OYO Rooms Reviews 

2,668
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 1,181 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the booking process is remarkably smooth and straightforward, and many visitors truly enjoy staying in clean, comfortable rooms with great amenities. People also appreciate the polite behavior of the local staff, noting that team members are often very helpful during their entire visit. Some reviewers were not happy with customer service and mentioned facing frustrating issues like unexpected extra charges at the hotel or completely unhelpful support responses. A few other people also felt that certain properties lacked proper maintenance, resulting in poor room cleanliness standards and inadequate facilities overall.

What people talk about most

Booking process

Consumers find booking process to be ambiguous, with many reviewers praising the fast, smooth, and easy... See more

Staff

People report ambiguous experiences with staff, as many reviewers highlight polite service, helpful managers,... See more

Customer service

Customers encountered widespread dissatisfaction and frustration with customer service, frequently reporting... See more

Facilities

Users describe ambiguous interactions with facilities, as reviewers shared contrasting experiences regarding... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising the polite staff, smooth... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like the competitive pricing. Though hospitality point is quiet disappointing. I have faced this issue several times, having booked a hotel. Check - in denied, further have been transferred some whe... See more

Company replied

Rated 3 out of 5 stars

The room was average overall. It was reasonably clean and comfortable, with basic facilities available. The room size was adequate, although some areas could use better maintenance and a little improv... See more

Company replied

Rated 3 out of 5 stars

OyO it's looks good......but when we book room and go to hotel sometimes hotel person demand extra money or they say there is additional charges for something..

Company replied

Rated 3 out of 5 stars

Rooms are not clean room service is poor no female staff available only male that was quite uncomfortable

Company replied


Company details

  1. Hotel
  2. also in
  3. Budget Hotel
  4. Guest House

Written by the company

OYO is a global hospitality company offering hotels, vacation homes, and serviced accommodations across multiple countries. Through technology and a strong partner network, OYO aims to provide quality, affordable, and convenient stays for millions of travelers worldwide.


Contact info

3.4

Average

TrustScore 3.5 out of 5

3K reviews

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3.4

All reviews

(2,668)

1,289 reviews in the last 12 months

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Rated 5 out of 5 stars

Nicely talking staff and good peoples…

Nicely talking staff and good peoples good service and aslo good housekeeping

10 October 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Munna, thank you for your wonderful feedback! We're delighted to hear that our staff made you feel welcome with their friendly service and that you were pleased with the housekeeping and overall hospitality.
Your kind words are truly appreciated and serve as great encouragement for our team. We look forward to welcoming you back for another comfortable and enjoyable stay soon.~UC

Rated 1 out of 5 stars
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Reply from OYO Rooms

Hi Ajju, we're truly sorry to hear that the condition of the room did not meet your expectations. Guest comfort and satisfaction are of the utmost importance to us, and we're concerned by the experience you've described.
Kindly share your Booking ID with us so that we can investigate this matter thoroughly with the concerned team. Once we receive your details, we'll have your concern reviewed on priority and work towards an appropriate resolution.~UC

Rated 4 out of 5 stars

It was very good experience..

It was very good experience... We really appreciate to the service offer by entire team members..🙂

10 October 2026
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Reply from OYO Rooms

Hi, thank you for your wonderful feedback! 😊 We're delighted to hear that you had a very good experience with us and that the service provided by our team made your stay enjoyable.
Your appreciation means a great deal to us and motivates us to continue delivering exceptional hospitality. We look forward to welcoming you back for another memorable stay soon.~UC

Rated 5 out of 5 stars

Very comfortable place and every thing…

Very comfortable place and every thing good

10 October 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Ashish, thank you for taking the time to share your feedback with us. Your satisfaction means a great deal to us, and we’re always striving to enhance your experience. ~SP

Rated 5 out of 5 stars
OYO Rooms logo

Reply from OYO Rooms

Hi Ali, thank you for your wonderful feedback! We're delighted to know that you enjoyed your stay and found our service to be exceptional. Your kind words mean a great deal to us and serve as motivation for our team to continue delivering memorable experiences.
We look forward to welcoming you back for another comfortable stay soon!~UC

Rated 1 out of 5 stars

Bedsheet are not clean wash room no…

Bedsheet are not clean wash room no clean

10 October 2026
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Reply from OYO Rooms

Hi Shreyas, we're sorry to hear that the cleanliness of the bedsheets and washroom did not meet your expectations. Cleanliness and guest comfort are extremely important to us, and we regret the inconvenience caused. Please share your booking ID and contact details with us so that we can look into this matter with the property team and address your concerns appropriately. We appreciate your feedback and hope to have the opportunity to serve you better in the future.~UC

Rated 5 out of 5 stars

Nice property

Nice property
Couple friendly

10 October 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Harish, thank you for taking the time to share your feedback with us. Your satisfaction means a great deal to us, and we’re always striving to enhance your experience. ~SP

Rated 5 out of 5 stars

Nice room thik tha

10 October 2026
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Reply from OYO Rooms

Hi Vicky, we appreciate you taking the time to share your feedback with us. Your experience and satisfaction are very important to us, and we remain committed to continuously improving our services to serve you better. ~SP

Rated 5 out of 5 stars

Was good spacious room...no…

Was good spacious room...no disturbance...good ac..but vaha pe insects bhi tha...it was oky...good maintained

10 October 2026
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Reply from OYO Rooms

Hi Rakshita, we appreciate you taking the time to share your feedback with us. Your experience and satisfaction are very important to us, and we remain committed to continuously improving our services to serve you better. ~SP

Rated 5 out of 5 stars

Very impressive ,and friendly

Very impressive ,and friendly

10 October 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Atul, we appreciate you taking the time to share your feedback with us. Your experience and satisfaction are very important to us, and we remain committed to continuously improving our services to serve you better. ~SP

Rated 5 out of 5 stars

Money friend and room is clean and…

Money friend and room is clean and staff is good behaviour

10 October 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Harikesh, we appreciate you taking the time to share your feedback with us. Your experience and satisfaction are very important to us, and we remain committed to continuously improving our services to serve you better. ~SP

Rated 5 out of 5 stars

Great all things

Great all things

10 October 2026
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Reply from OYO Rooms

Hi Kishan, thank you for your kind words! We're glad to know you had a great experience with us. We look forward to welcoming you again! ~DP

Rated 5 out of 5 stars

Very good 💞🫰🫰

Good good metence

10 October 2026
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Reply from OYO Rooms

Hi, Thank you for your feedback! 😊 We’re glad to know you had a good experience with us. We look forward to welcoming you again and making your next stay even better! ~Dia

Rated 4 out of 5 stars

Arfan the manager at the hotel is…

Arfan the manager at the hotel is extremely kind and helpful.. the boys that work along with arfan make the stay even more comfortable.. hotel does need improvement in terms of the interiors..

10 October 2026
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Reply from OYO Rooms

Hi Isabelle, Thank you for sharing your valuable feedback! 😊 We're glad to hear that Arfan and his team made your stay comfortable with their kindness and helpful service. We also appreciate your feedback regarding the interiors and will share it with the concerned team for review. We look forward to providing you with an even better experience on your next visit! ~Dia

Rated 5 out of 5 stars

Oyo is best.

10 October 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Aditya, Thank you for your kind words! 😊 We’re delighted to know you consider OYO the best. Your support means a lot to us, and we look forward to hosting you again soon! ~Dia

Rated 5 out of 5 stars
OYO Rooms logo

Reply from OYO Rooms

Hi Yash, thank you for your lovely feedback! We're glad to know our staff made your stay pleasant with their helpful and polite service. We look forward to welcoming you again! ~DP

Rated 5 out of 5 stars

Good place and staff are very polite…

Good place and staff are very polite and professional.

10 October 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Sunny, thank you for your kind words! We're glad you had a pleasant experience and appreciated our staff's polite and professional service. We look forward to welcoming you again! ~DP

Rated 5 out of 5 stars

Excellent hotel

10 October 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Kuldeep, thank you for your 5-star rating! 😊 We're delighted to know you had an excellent experience. Your kind words mean a lot to us, and we look forward to welcoming you again soon! ~Dia

Rated 5 out of 5 stars

Oyo yo yo

This hotel is ok ok

10 October 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Ashish, thank you for sharing your feedback. We appreciate your suggestions and will strive to improve your experience on your next visit. We hope to serve you better in the future! ~DP

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