Outwell Reviews 

1,388
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers generally had a great experience, often praising the high quality of products like tents, chairs, and coolers for being well-made, durable, and sturdy. They also frequently highlight efficient and fast delivery, noting quick arrival times even for international shipments, and appreciate good service with prompt query responses. However, some customers noted product durability issues, with tents weakening quickly, poles breaking, or mattresses leaking after limited use. Delivery experiences were also inconsistent for a few, citing extensive times, lack of tracking, non-arrival of parcels, or missed notifications.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising items like quilts, tables,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising products as well-packaged, great,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and quick delivery... See more

Service

Customers had positive experiences with service, with many reviewers highlighting good, prompt, and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the fast,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would normally give Outwell 5 but my latest order it went wrong at first I was told my parcel air bed pump had been delivered. Which it had not it turned out that the courier wouldn’t skip it becau... See more

Rated 4 out of 5 stars

We bought an Outwell Idaho 5 Air Tent, and are happy with the product when used as a 2 person tent. The compartmentalised design is great, but I can't imagine trying to fit 5 adults into any one of th... See more

Rated 4 out of 5 stars

The experience was very good, but the tracking information wasn',t very clear and I didn't receive the communication for each status change. Fortunately, I received my tend and all was well. Now we a... See more

Rated 4 out of 5 stars

The product is great. I bought it to make up a pair. Very pleased with both. Opening it up to the seating position is a bit quirky though, but once I’d discovered how to do it, opening the folded chai... See more


Company details

  1. Camping Store

Written by the company

Unforgettable Outdoor Family Moments We believe camping is for everyone and will inspire families to enjoy outdoor living. By bringing a complete range of innovative, premium equipment to the market we continuously shape the future of family camping in Europe. Taking the heritage of Scandinavian design and as the leading innovative family camping brand our knowledge and insight secures the foundation for unforgettable outdoor moments.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,388)

288 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

I spoke to Mads Skov Ancker. He was extraordinarily helpful and his English excellent.
He very helpfully explained how I was to log my upset that my 2 new Tryfan chairs had sadly started to ‘split’ at the top.
He was as shocked as I was as from my previous experience Outwell products are great quality.
He has reassured me that Outwell is a very good company even when there is a problem.

5 July 2024
Unprompted review
Rated 1 out of 5 stars

Air tent exploded

Air tent. Exploded! Was at low end of operating pressure (as always). Zip on airframe sleeve broke, which holds the inner tube . The sleeve is a critical part of the air frame. The inner tube ended up taking the pressure and exploded. Have inspected other parts of frame and notice stitching failing elsewhere so need replacement sleeves . Tent is useless and am seeking repair. Parts not available. Poor quality. V expensive. Shop says it’s out of warranty. Used 4 times and 2 years old. Generally speaking I’d say quality is poor - pegs, bag, ropes, etc…. Wood lake 7atc…. Disappointed

6 July 2024
Unprompted review
Outwell logo

Reply from Outwell

Dear Rob,

We're truly sorry for the issues you've faced with your tent. Safety and quality are our priorities, and we take your concerns seriously.

We regret the explosion and will investigate to prevent this in the future. For your information it is very seldom that this happens.

Although your tent is out of warranty, we still want to help. Please contact our customer service for assistance with repairs or parts.

Please contact us at this e-mail address info@outwell.com and attach photos of the issue. Also note which air tube it regards, counting from the front of the tent.

Thank you for your feedback. We’re committed to resolving this and restoring your trust in our products.

Best regards
Team Outwell

Rated 2 out of 5 stars

Outwell event lounge problems

New Outwell event lounge 3 * 3m
used first time this week. Seems this equipment is suitable only for a back garden summer party with a calm weather 1035mbar on the glass. Camped in a windy provence it has presented design problems. Guy ropes too thin and locking tensioner useless. Had to introduce bungee anchors to ensure consistent force of tether. The foot pins ridiculously thin and pulled out on the first gust. Replaced with 8mm hard ground pegs. (images available). Frame ferrules rusting already. This product is not suitable for the serious camper.

23 June 2024
Unprompted review
Rated 1 out of 5 stars

Lost sale due to poor customer feedback and failure to provide effective aftermarket spares

Having read most of the reviews on here I've decided against buying an Outwell tent again...Previously I had the old Montana six poled version from way back 2008.
it leaked like sieve. I was told to seam seal it or it was condensation. Fast forward 2024 I was about to buy the Outwell Airville 2024 model but have now decided against it. There's no point in buying a product that is poorly made and poorly supported post purchase.
These tents aren't cheap and are rarely used so you'd rightly feel aggrieved if they fail and aren't covered by a warranty or backed up with speedy replacement parts... Sorry OUTWELL, you've lost £2000+ sale in Tent & accessories.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

I'm really impressed by the quality of…

I'm really impressed by the quality of the products. I just bought a campervan and needed to fit it out with the essentials of life. I'm especially happy with the collapsible kettle, a regular one would take up to much room so the collapsible kettle is perfect. I also bought the collapsible bowl set, collapsible colander set, collapsible water dispenser, collapsible dish pan, and collapsible bucket. I am really happy, I have been able to fit far more equipment into my campervan than I thought I would!

28 May 2024

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