I needed to exchange an order and contacted the shop via the email address on the back of the order form. I had a prompt and helpful reply, the same day as sending the message. Drew seemed like they g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good customer service. Returned item as it was too large, stating I would have re ordered in smaller size which was not available. Received e mail stating smaller size now available,and asking if... See more
Company replied
The staff at Outside always give excellent and professional advice based on good knowledge and experience. They are all mountaineers, climbers, walkers or runners, and use their experience to give go... See more
Company replied
Great service and great staff. When ordering online everything arrives really quickly. In store the staff are the most knowledgable and friendly I’ve encountered in any industry. If people ask about c... See more
Company replied
Company details
About Outside
Information provided by various external sources
Outside is a specialist outdoor retailer and online shop selling clothing and equipment for:
- climbing and mountaineering
- trail and fell running
- hill walking and lightweight camping
- backpacking, travel and trekking
Based in the Peak District, UK.
Outside.co.uk - online clothing and gear for climbing, running, walking and travel, with free UK delivery!
Written by the company
- Outside has sold outdoor clothing and equipment at our Peak District shop for over 30 years.
- Our website offers the same exceptional service you can expect at our Peak District store. Whether you’re climbing, running, walking, camping or mountaineering - Outside has got you covered.
Contact info
Main Road, S32 1BB, Hathersage, United Kingdom
- 01433 631111
- sales@outside.co.uk
- www.outside.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Always great service
Always great service, information can be found where needed on website, easy returns and quick service
27 January 2026
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
Nice web site set out to know what…
Nice web site set out to know what equipment is for certain things. Boots were great.quick delivery
27 January 2026
Reply from Outside
Thank you for taking the time to leave such a nice review.
Highly recommended
Highly recommended, found the coat I needed for a good price. Straight forward process from checkout to receiving the item, which was delivered promptly and in perfect condition!
27 January 2026
Reply from Outside
Many thanks for your kind words.
Great experience with Outside.co.uk
Great experience with Outside.co.uk. Customer service was great, speedy delivery, no issues. Will shop here again.
4 February 2026
Unprompted review
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
Great service
Excellent product and very fast delivery, I wouldn't hesitate to use Outside again.
27 January 2026
Reply from Outside
Many thanks for taking the time to leave us a lovely review
Excellent experience
Cheapest online price, easy ordering and payment. Delivery free and arrived promptly.
26 January 2026
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you online again.
Reply from Outside
Glad to hear you enjoyed shopping with us.
Reply from Outside
Many thanks for your kind words.
Great shopping experience
Great shopping experience. I initially emailed with a query which was answered very quickly. This led to my purchase which was delivered within 24hrs. Very happy.
23 January 2026
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
Excellent Outdoor Retailer
Competitive prices, quick and free delivery, regular order updates. Efficient and friendly personal service. Highly recommended.
16 January 2026
Reply from Outside
Thank you for taking the time to leave such a nice review.
Usual good service
As usual swift delivery. Whilst there was a glitch in the order (paper map delivered rather than Active map) the issue was dealt with in an efficient and friendly way by Drew. Quickly resolved.
19 January 2026
Reply from Outside
Many thanks for your kind words despite our error.
Unbelievable delivery brilliant 100%…
Unbelievable delivery brilliant 100% will use ti's company again.
14 January 2026
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
The dress does not look anything I…
The dress does not look anything I ordered, in fact it’s like a large blue overall. Not happy with it.
12 January 2026
Reply from Outside
Many thanks for your review. I'm very sorry to hear you received an item that is not to your expectation. I've had a look at your order, and it looks like you ordered a very thick and warm, men's waterproof down jacket. I'm not sure if you've possibly mixed up your review with a different retailer, or if you were actually expecting a dress. I can't see any correspondence from yourselves, so please get in touch with us at sales@outside.co.uk if you genuinely have left the review for us.
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you online again.
Great job again Outside
Great job again Outside. Super fast delivery, well packaged and a perfect item. Just brilliant. Thanks.
20 January 2026
Reply from Outside
Many thanks for taking the time to leave us a lovely review
Reply from Outside
Glad to hear you enjoyed shopping with us.
Good service
Good service, delivered on time. Happy with purchase and good price for trainers.
12 January 2026
Reply from Outside
Many thanks for your kind words.
The staff are fantastic
The staff are so kind and helpful and go the extra mile, even when the shop is very busy.
17 January 2026
Reply from Outside
Glad to hear you enjoyed shopping and eating with us. We will remain a brick and mortar store above anything else for this exact reason. See you again soon we hope.
Except experience!
14 January 2026
Reply from Outside
Thank you for taking the time to leave a slightly ambiguous, but 5 star review ;-)
Brilliant service.
Brilliant service.
I spent ages ringing shops and searching the internet to find who had the boots I wanted in the size and fit I wanted.
I drew a blank, shops either didn’t know what stock they had or didn’t have the boots.
A phone call to Outside and the guy immediately checked the physical stock, confirmed they had it and put the item by until the mail order department opened.
All ordered and arrived in 48 hours.
Top staff, top service. They have my trade in future.
12 January 2026
Reply from Outside
Thank you for your fantastic comments
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