Great service and great staff. When ordering online everything arrives really quickly. In store the staff are the most knowledgable and friendly I’ve encountered in any industry. If people ask about c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I originally ordered a pair of climbing shoes from Outside, the order was very smooth. The delivery was excellent. Unfortunately the shoes did not fit my feet. Buy a stupid mistake on my part I manage... See more
Company replied
Very good customer service. Returned item as it was too large, stating I would have re ordered in smaller size which was not available. Received e mail stating smaller size now available,and asking if... See more
Company replied
The staff at Outside always give excellent and professional advice based on good knowledge and experience. They are all mountaineers, climbers, walkers or runners, and use their experience to give go... See more
Company replied
Company details
About Outside
Information provided by various external sources
Outside is a specialist outdoor retailer and online shop selling clothing and equipment for:
- climbing and mountaineering
- trail and fell running
- hill walking and lightweight camping
- backpacking, travel and trekking
Based in the Peak District, UK.
Outside.co.uk - online clothing and gear for climbing, running, walking and travel, with free UK delivery!
Written by the company
- Outside has sold outdoor clothing and equipment at our Peak District shop for over 30 years.
- Our website offers the same exceptional service you can expect at our Peak District store. Whether you’re climbing, running, walking, camping or mountaineering - Outside has got you covered.
Contact info
Main Road, S32 1BB, Hathersage, United Kingdom
- 01433 631111
- sales@outside.co.uk
- www.outside.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service from Drew
Great customer service from Drew. Understanding my return situation . Will be ordering from here many times in the future.
Jacob
2 March 2026
Unprompted review
Reply from Outside
Many thanks for taking the time to leave us a lovely review
Purchased Rab electron pro
Purchased Rab electron pro
First class customer service.
Would highly recommended purchasing from outside.co.uk
Thumbs up from me
28 February 2026
Unprompted review
Reply from Outside
Glad to hear you enjoyed shopping with us.
Very happy with the service from this company!
Very happy with the service from this company. The item which I ordered - a Patagonia fleece hoody - was very well priced and arrived so quickly. Would highly recommend!
2 February 2026
Reply from Outside
Many thanks for your kind words.
Customer service and speedy delivery…
Customer service and speedy delivery (to Northern Ireland) was second to none.
Have used for many years and will continue to do so.
Very happy customer…again 👍👍
30 January 2026
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
Packiging didn't seem wasteful
Packiging didn't seem wasteful. Product arrived on time and as expected
29 January 2026
Reply from Outside
Thank you for taking the time to leave such a nice review. The minimal packaging is something we actively pay attention to, so it's nice to hear it is appreciated.
Excellent service
11 February 2026
Unprompted review
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you online again.
Good after sales service.
Jacket sent out very promptly. It wasn't quite right so I returned the item. Outside refunded me very promptly. Impressive service.
29 January 2026
Reply from Outside
Many thanks for taking the time to leave us a lovely review
Good efficient service
Good efficient service, and Meindal Country Trainers were just what I was looking for, Thankyou
4 February 2026
Reply from Outside
Glad to hear you enjoyed shopping with us.
My sandals came within a few days.Very…
My sandals came within a few days.Very happy with my purchase and a great price.
27 January 2026
Reply from Outside
Many thanks for your kind words.
Quick efficient delivery of product at…
Quick efficient delivery of product at a very competitive price
2 February 2026
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
Excellent Service and Product
Excellent Service
Quality Bombproof product tested in Glencoe in the Winter
27 January 2026
Reply from Outside
Thank you for taking the time to leave such a nice review.
Came when it said it would
Came when it said it would, exactly as described, and does what it said it would. What more would anyone want?
2 February 2026
Reply from Outside
Many thanks for your kind words.
I am always very happy with the service…
I am always very happy with the service I receive either in the shop or via the website purchases.
2 February 2026
Reply from Outside
Many thanks for taking the time to leave us a lovely review. Hopefully next time we will earn that fifth star ;-)
Great customer service buying a new…
Great customer service buying a new pair of boots
16 October 2025
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
Excellent service and great item
30 January 2026
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you online again.
Good communication delivered on…
Good communication delivered on time,refund issued fast.
28 January 2026
Reply from Outside
Glad to hear you enjoyed shopping with us.
Good experience
Fast delivery. Helpful response to email enquiry about an exchange. Swift refund for a returned item. Good prices. Will use again
28 January 2026
Reply from Outside
Many thanks for your kind words.
Always great service
Always great service, information can be found where needed on website, easy returns and quick service
27 January 2026
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.