Easy to get free holster once I went into online site. I tried several times to scan QR code, but it did not work. With QR code, I would add holster to cart, but it would get deleted and go back to... See more

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Written by the company
- As the most trusted Smartphone Case Brand in the U.S.,
- OtterBox has grown from a garage in Colorado into a family-led global brand synonymous with quality. Since 1998, our top priority has remained the same—delivering superior protection to support you in everything you do, from home to work to play. We keep your tech safe and on trend so you can forge ahead with confidence—even on the tough days. Outsmart and outlast with OtterBox.
Contact info
United States
- 1-855-688-7269
- www.otterbox.com
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The OtterBox case that I bought from my…
The OtterBox case that I bought from my iPhone 17 Pro, Max was great, but the holster clip does not hold the phone good. I feel like OtterBox could do much much better with the holster clip. I don’t trust that loose clip holding a very expensive smart phone as the phone will fall out and hit the ground very easily.

Reply from OtterBox
Just simple outstanding quality
Just simple outstanding quality, all my iPhones and iPads have OtterBox cases
I bought the Otterbox case for my new…
I bought the Otterbox case for my new Galaxy S26. I followed the link for a free holster. When it arrived, it was too big-- not the correct size for my phone/case. I'm totally questioning the competency of the company at this point. If they couldn't get the correct part to me, what else will turn up as a failure for trusting this brand?

Reply from OtterBox
The order process is simple
The order process is simple, easy and quick. My order arrived as anticipated. The product is quality in every way.
Very Easy Process!
great products and warranty
Product was as advertised and exactly…
Product was as advertised and exactly what I was looking for. Navigating the website and purchasing was seamless. Website suggested free 2-day shipping, but it actually took 4 days to be delivered, which was mildly disappointing
Love my new case
Love my new case! It’s light weight, while also seeming to be pretty protective. I haven’t yet dropped it but it feels like it would be able to take a drop (or a couple). I also love the feature of having a built in hole to have a wristlet attached.
Avid Fan
I've always been an avid fan of OtterBox. The process was simple. There was no hassle. Everything did what it said it would do and the shipping update and timing is above satisfaction.
great product with good durability
great product with good durability. I would prefer the clip in case allow phone face inward locking
Had to wait two weeks for product to be…
Had to wait two weeks for product to be inventoried.
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