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OtterBox Reviews 

105,426
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 78,938 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and robust protection, keeping phones safe from drops and daily wear. Many people appreciate the cases' durability and reliability, often using them for years across multiple devices. Reviewers frequently highlight the excellent customer service and the company's commitment to honoring product warranties. However, some customers noted concerns about product quality, specifically holsters breaking or cases becoming loose over time. A few others also felt that warranty claims could be challenging, with difficulties getting replacements or reaching customer service.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its protective qualities and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the heavy-duty and durable... See more

Warranty

Customers consistently note positive experiences with warranty, with many praising the ease and speed of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

User experience

Consumers generally report a positive user experience, often praising the ease of navigating websites and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to get free holster once I went into online site. I tried several times to scan QR code, but it did not work. With QR code, I would add holster to cart, but it would get deleted and go back to... See more

Rated 4 out of 5 stars

The shipment for the replacement belt clip holder for my broken one for the Galaxy S26 Ultra was shipped and delivered in a reasonable amount of time, but my phone with the Otterbox Defender Pro case... See more

Rated 4 out of 5 stars

Very helpful. Wanted to have more details about product available. Do I really need a glass screen protector to keep my screen safe in the otterbox for iPhone Air? My past otterboxes always said my ph... See more

Rated 4 out of 5 stars

The only problem was making sure the case I was purchasing is water tight. It's hard because I don't think otterbox offers the same case as the Lifeproof case I started with. The only drawback to the... See more


Company details

  1. Cell Phone Accessory Store
  2. Electronics Store

About OtterBox

Written by the company

We’ve got your back

Written by the company

As the most trusted Smartphone Case Brand in the U.S.,
OtterBox has grown from a garage in Colorado into a family-led global brand synonymous with quality. Since 1998, our top priority has remained the same—delivering superior protection to support you in everything you do, from home to work to play. We keep your tech safe and on trend so you can forge ahead with confidence—even on the tough days. Outsmart and outlast with OtterBox.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

105K reviews

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4.4

All reviews

(105,426)

74,477 reviews in the last 12 months

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Rated 1 out of 5 stars

Free 2 day shipping? not really…👎🏻

“Free 2 day shipping on orders over Xx$” spent double that and still waited 5 days to get the cases for my accident prone wife and teenage sons brand new phones….luckily they didn’t break them while we waited. Phone cases are MEh quality at best anymore. OtterBox used to be top of the line, now just another case in a sea of cases that are equal or better quality for less money. No more otterbox purchases here unfortunately.

8 July 2026
OtterBox logo

Reply from OtterBox

We are so sorry to hear about the shipping problems with your order! Please reach out to us via chat if you need any further assistance with your order.

Rated 1 out of 5 stars

Wrong case

Delivery time was exceeding long. The product I ordered a case for pixel 9 and you sent me a case for some other phone and not what I ordered. I have no idea how to return it and get the correct case.

5 July 2026
OtterBox logo

Reply from OtterBox

We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!

Rated 5 out of 5 stars

I've been buying OtterBox phone cases…

I've been buying OtterBox phone cases for over ten years and have been very happy with build and protection. For my most recent purchase the customer service came through for me when my case got lost in the mail and the representative sent me a new case right away.

24 June 2026
Rated 5 out of 5 stars

Pretty easy to pick and order

Pretty easy to pick and order. The only hesitation was if the iPhone 13 models, maybe Pro and ProMax or some such, were all for the same sized iPhone13. I just took a guess. Hope it fits.

15 July 2026
Rated 1 out of 5 stars

Doesn’t fit

This camera skin is t even close to fitting. To long on the left side to short on the right side a and the holes on the right side don’t match up

8 July 2026
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Reply from OtterBox

We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!

Rated 1 out of 5 stars

wrong phone clip

when i put in what phone i had & it gave me the belt clip for a different phone so i cant use them!

8 July 2026
OtterBox logo

Reply from OtterBox

We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!

Rated 5 out of 5 stars

Otterbox is always had my back

Otterbox is always had my back. I have nothing but positive things to say about their products and their Customer Service. Thanks a lot for always having my back for the past 18 years of me owning a phone.

19 April 2026
Rated 1 out of 5 stars

I was offered a “free” OtterBox stand…

I was offered a “free” OtterBox stand with a code inside the case I ordered .
I redeemed it but it charms AMEX for it without allowing me to enter code.
I’m disappointed and have EF even opened it.
Please credit my account!
Melanie Verkins

7 July 2026
OtterBox logo

Reply from OtterBox

We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!

Rated 1 out of 5 stars

The belt clip that was supposed to…

The belt clip that was supposed to match my new phone arrived and was way to big. Totally unuseable.....
Disappointed is a minor statement. Never buy otterbox again and I have had 4 over the years.

8 July 2026
OtterBox logo

Reply from OtterBox

We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!

Rated 1 out of 5 stars

Terrible customer service

You advertised two day shipping. Ordered Tuesday night and did not receive until Saturday - not two day shipping. Items received too late as these were gifts. Had to purchase at Best Buy and run all over town. Have tried to call a half dozen times - no answer always on hold and the call-back feature that you state does not work. Great product but your customer service is worthless.

23 June 2026
OtterBox logo

Reply from OtterBox

We are so sorry to hear about the shipping problems with your order! Please reach out to us via chat if you need any further assistance with your order.

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