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OtterBox Reviews 

104,909
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 79,045 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and durability, noting that their phones are well-protected from drops and environmental factors. Many appreciate the excellent customer service, highlighting helpful and attentive representatives who ensure their needs are met. The warranty process is frequently described as outstanding, easy, and hassle-free, with the company honoring their commitments without issue. However, some people experienced issues with product fit, receiving items that were too small or not as advertised. A few reviewers also reported difficulties with customer service, citing long wait times, unhelpful AI chat, and unfulfilled warranty claims. There were also concerns about the quality of some screen protectors and holsters, which broke quickly or wore out, leading to skepticism about the product's value.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its protective qualities and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the heavy-duty and durable... See more

Warranty

Customers consistently note positive experiences with warranty, with many praising the ease and speed of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

User experience

Consumers generally report a positive user experience, often praising the ease of navigating websites and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to get free holster once I went into online site. I tried several times to scan QR code, but it did not work. With QR code, I would add holster to cart, but it would get deleted and go back to... See more

Rated 4 out of 5 stars

The shipment for the replacement belt clip holder for my broken one for the Galaxy S26 Ultra was shipped and delivered in a reasonable amount of time, but my phone with the Otterbox Defender Pro case... See more

Rated 4 out of 5 stars

Very helpful. Wanted to have more details about product available. Do I really need a glass screen protector to keep my screen safe in the otterbox for iPhone Air? My past otterboxes always said my ph... See more

Rated 4 out of 5 stars

The only problem was making sure the case I was purchasing is water tight. It's hard because I don't think otterbox offers the same case as the Lifeproof case I started with. The only drawback to the... See more


Company details

  1. Cell Phone Accessory Store
  2. Electronics Store

About OtterBox

Written by the company

We’ve got your back

Written by the company

As the most trusted Smartphone Case Brand in the U.S.,
OtterBox has grown from a garage in Colorado into a family-led global brand synonymous with quality. Since 1998, our top priority has remained the same—delivering superior protection to support you in everything you do, from home to work to play. We keep your tech safe and on trend so you can forge ahead with confidence—even on the tough days. Outsmart and outlast with OtterBox.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

105K reviews

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4.4

All reviews

(104,909)

73,967 reviews in the last 12 months

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Rated 3 out of 5 stars

Otter try another one

My cover is grippy and easy to hold on to. The only problem is I have to remove the case to use my inductive charger

2 July 2026
OtterBox logo

Reply from OtterBox

We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!

Rated 3 out of 5 stars

Not 2 day shipping as listed on your…

Not 2 day shipping as listed on your website. I needed this for a new phone before going on a trip and it arrived too late. Also it doesn't fit my Samsung 26 Ultra perfectly like the last 5-6 phone cases I have purchased from you in the past have.

5 July 2026
OtterBox logo

Reply from OtterBox

We’re so sorry to hear about the trouble with your shipping timeline! Please reach out to us via chat, and we are happy to help with this!

Rated 5 out of 5 stars

Everything about my order process was…

Everything about my order process was Great it was easy to get on the website and order my phone case and l will buy from otter box again and l would recommend for anyone looking to buy a Great product at a Great price to go to otter box to get phone products

9 July 2026
Rated 2 out of 5 stars

The "FREE" holster wasn't the right one.

The "FREE" holster for the Mail in Otterbox for Samsung S26 Ultra was not the right one. But I bet you made a dale by just selling the phone protectrion without the holdter.

2 July 2026
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Reply from OtterBox

With our ongoing sustainability efforts, we have made the decision to remove holsters from the packaging. However, we still include a coupon code in every box to redeem for the Defender Holster accessory. If you need assistance with getting a holster, please contact our Customer Service Team via chat and we are happy to help with this!

Rated 1 out of 5 stars

Using OtterBox for years with no problems until now…

The case literally slips around as I’m trying to use my phone.. this does not feel like a protective case at all. Also, because of the material, I can no longer stick an adhesive on the back (for storing credit cards or anything)

5 July 2026
OtterBox logo

Reply from OtterBox

We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!

Rated 5 out of 5 stars

I just got a new otter box

I just got a new otter box for my new 17e. I’ve had an otter box for my old iPhone-a 10xr which was maybe 7+ years old. I can’t tell you how many times I have dropped my old phone and NEVER had the screen crack. The old otter case is falling apart but the phone is still intact.
That’s why I got another otter box—they are fantastic!!

2 July 2026
Rated 1 out of 5 stars

Bait and switch

First off I buy a case with the advertised promo of free case. Cool. Scan QR code and go to order but one problem it wants to charge me 31 cents. No big deal right, wrong. It won’t let you charge your card unless it’s 50 cents. So I have to buy something else. So I do, a wireless charge. Works great and I got my 31 cents belt clip. When I received the belt clip it was for a max and not a pro normal size. VERY frustrating being I didn’t need a wireless charger and they shipped the wrong item. Miss the old CS. Either way companies grow and owners become greedy and quality starts to suffer. Good luck if you’re in the same situation.

2 July 2026
OtterBox logo

Reply from OtterBox

We’re so sorry to hear about the trouble with your order! Please reach out to us via chat, and we are happy to help with this!

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