I had a great experience with the Online Star Register. Even though my original package was unfortunately returned by the postal service, their customer support was very responsive and helpful... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I cannot recommend Online Star Register enough. What I received was not just a product, but a truly meaningful experience. I ordered a star as a Valentine’s gift for my fiancée, and although... See more
Company replied
I had emailed them 3×3 weeks later after I hadn’t received my product just to find out that they couldn’t ship it to the United States. Why did they even offer shipping to the United States? They want... See more
Company replied
I really enjoyed the whole experience of naming my own star. The process was simple and fun, and it makes for a very unique and meaningful gift. The customer service was also very helpful and responsi... See more
Company replied
Company details
Written by the company
★ Online Star Register (OSR) is a unique and innovative company that offers the opportunity to give the most original gift in the universe: naming a star in the night sky. ★ It is founded with the vision of creating memorable and personal gifts. Naming a star can be done for a special occasion such as a birthday, anniversary, wedding, or in memory of someone special. Registering is accessible online, making it possible for anyone to name a star from anywhere. Each star registration comes with a personalized star certificate and access to the OSR Star Page. The Star Page offers an experience where users can view their star online and share it with friends and family. Additionally, OSR provides free access to the One Million Stars browser app and the OSR Star Finder mobile app. This allows customers to easily locate their named star in the night sky using augmented reality technology. With a focus on creating emotional and lasting experiences, Online Star Register has become a trusted name for personalized gifts that inspire and connect. The company’s commitment to customer satisfaction, combined with its innovative use of technology, has helped OSR reach star enthusiasts worldwide.
Contact info
Netherlands
- www.osr.org
4.3
Excellent
159 reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OSR
Hi Marta,
We’re sorry to hear that it felt like your Birthday Parcel arrived late, we completely understand how important timing is, especially for a special occasion. 🎂
We’d like to clarify that your order was shipped with UPS, with a delivery timeframe of 24–48 hours on working days. As your parcel was dispatched on Thursday, delivery on Monday still falls within this 48-hour window.
That said, we truly understand how important it is for a birthday gift to arrive right on time, and we’ll definitely take your feedback on board. We hope the parcel still brought a smile!
If you have any questions, please feel free to reach out, we’re happy to help.
Great Customer Support
I had a great experience with the Online Star Register.
Even though my original package was unfortunately returned by the postal service, their customer support was very responsive and helpful throughout the whole situation. They quickly offered a solution and were willing to resend the gift, which I really appreciated.
The idea behind the gift itself is also very special and meaningful — it makes for a unique and memorable present.
Overall, I’m very satisfied with the service and the way they handled my case. I would definitely recommend OSR to anyone looking for a creative and symbolic gift.
17 April 2026
Unprompted review
Reply from OSR
Dear Issa,
Thank you so much for your kind and thoughtful review 😊
We’re very happy to hear that, despite the issue with the postal service, our customer support was able to assist you quickly and find a suitable solution for you. We always do our best to make sure our customers feel supported throughout the entire process.
It’s also wonderful to hear that you appreciate the meaning behind the gift 🌟 We truly believe it’s something special and unique, and we’re glad it helped create a memorable experience for you.
Thank you for your trust and recommendation, it truly means a lot to us! ✨
Warm regards,
Ad ogni problema una soluzione
I would like to express my complete satisfaction and thank you for the assistance I received. They were extremely helpful, professional, and attentive to my needs. I appreciated their willingness to address my issue with a truly unexpected solution. Impeccable service that undoubtedly deserves a more than positive rating. Highly recommended!
20 April 2026
Unprompted review
Reply from OSR
Dear Pasquale,
Thank you very much for your kind words 😊
We are truly pleased to hear that you are completely satisfied with the assistance you received. It’s great to know that our team was able to support you in a professional, attentive, and helpful manner, and that the solution provided met your expectations 🌟
Your feedback means a lot to us, and we sincerely appreciate you taking the time to share your experience. We’re glad we could help and are always here if you need anything in the future ✨
Warm regards,
I cannot recommend Online Star Register…
I cannot recommend Online Star Register enough.
What I received was not just a product, but a truly meaningful experience. I ordered a star as a Valentine’s gift for my fiancée, and although the shipping process took longer than expected due to customs procedures in my country, the team was incredibly supportive and professional throughout.
When the package finally arrived, it exceeded all my expectations. The presentation was elegant, the quality was outstanding, and seeing her name on the certificate made it an unforgettable moment for both of us.
This is not just a gift — it is something deeply personal, something that creates a memory that will last forever.
Thank you for helping me turn a simple idea into such a special and emotional moment. Highly recommended to anyone looking for a unique and meaningful gift.
20 April 2026
Unprompted review
Reply from OSR
Dear Cezmi,
Thank you so much for your wonderful review.
We are truly delighted to hear that the star gift became such a meaningful and unforgettable part of your Valentine’s surprise. It’s exactly what we hope to create, not just a product, but a lasting memory.
We also appreciate your patience during the shipping process, and we’re glad to hear our team was able to support you along the way.
Your kind words mean a lot to us, and we are very grateful for your recommendation. We wish you and your fiancée many more special moments together.
Warm regards,
Highly Recommended Gift Set - Perfect for all
I’d like to share my extremely positive feedback regarding OSR !
I had an excellent experience from start to finish. The purchasing process is simple, intuitive, and very well organized, which builds a lot of trust. The product itself is amazing—it exceeded my expectations and is truly a unique and meaningful idea.
Another highlight is the logistics: everything was delivered within the promised timeframe, with great tracking updates that provided peace of mind throughout the entire process. Communication was also clear and efficient.
I’d like to express my gratitude for the quality of the service and the attention to detail. I highly recommend it to anyone looking for a unique gift and a positive experience from beginning to end!
17 April 2026
Unprompted review
Reply from OSR
Hi Glauber, thank you so much for your wonderful review! We are very happy to read you had such a positive experience naming a star and ordering your Star Gift! We hope to see you again in the future.
All was perfect and amazing..
All was perfect and amazing... One star for my love and the customer service was super efficient and available!
14 April 2026
Unprompted review
Reply from OSR
Yay! Your Online Star Register experience sounds like it was stellar. We hope your personalized star continues to shine brightly!
Great product
Great product. The present was so much appreciated. Everything was fine. Thank you.
15 April 2026
Unprompted review
Reply from OSR
Thank you so much! 😊 It makes us really happy to hear the gift was so well received. We truly appreciate your kind words!
I really enjoyed the whole experience…
I really enjoyed the whole experience of naming my own star. The process was simple and fun, and it makes for a very unique and meaningful gift. The customer service was also very helpful and responsive throughout. Even when I had an issue with shipping, they handled it professionally and offered a solution quickly. Overall, I’m very happy with my experience and would definitely recommend it to others!
19 March 2026
Unprompted review
Reply from OSR
Hi Melisa,
Thank you so much for your kind words and for sharing your experience! 🌟
We’re really happy to hear that you enjoyed the process of naming your star and that it made for a meaningful gift. It’s also great to know our team could support you promptly when the shipping issue came up.
We truly appreciate your recommendation and your trust in us, it means a lot. If you ever need anything in the future, we’d be more than happy to help again!
I love this site
I love this site, Giving a star is something special and I thank these guys for making it real. 5 and more stars!!
24 March 2026
Unprompted review
Reply from OSR
Thank you so much for your kind words! We’re thrilled to hear that you enjoy the star system and appreciate our team. Your support means the world to us! ⭐✨
Great company
I had a problem with my Star package and they offered me a solution quickly. I recommend the company to everyone!
19 March 2026
Unprompted review
Reply from OSR
Thanks for sharing your experience, naming a star is such a special way to celebrate. We hope your personalized star continues to shine brightly!
3 years ago my wife gave me a star for…
3 years ago my wife gave me a star for my 80 years birthday. To me I have never received such a personal gift. Now my grand child have his 4 years birthday and I will give him the same joy. Maybe he needs to grow a bit older that 4 years, to understand the value of the gift, but I know he one day will as happy as I became. The setup is so interactive allowing friends and family to send pictures, small notes and even videos to his personal starpage.
18 March 2026
Unprompted review
Reply from OSR
Hi Ulrik! Thank you so much for your positive review! We’re delighted to hear that you were satisfied with our service. We look forward to welcoming you again.✨ Best regards, Sarah
My girlfriend loved the gift
My girlfriend loved the gift. These guys are extraordinary, the best.
18 March 2026
Unprompted review
Reply from OSR
Hi Bernardo! Thank you for your wonderful review! We’re very happy to hear everything met your expectations. Your support means a lot to our team. Best regards, Sarah ⭐
I really enjoyed the services offered…
I had a really great experience with OSR. Their support team is top-notch and actually takes the time to help you out, which i really appreciated. I ordered the gift for my partner and i can't wait to surprise her with it and see her reaction!
2 March 2026
Unprompted review
Reply from OSR
Hi Tayo!
Thank you so much for your kind words! We’re really happy to hear that you had such a great experience with our support team. It means a lot to us that you took the time to share your feedback.
We hope your partner loves the gift and that the surprise makes the moment even more special!
If there’s ever anything we can help you with in the future, we’ll be here for you.
Thanks again for your support! 💫
Best regards, Sarah
Best Unique Gift!
Easy to order, amazing support and a unique gift! Fast Delivery and amazing package! Ideal for every gift!
12 February 2026
Unprompted review
Reply from OSR
Hi Ryry,
We’re so happy you loved your personalized star!
Thank you for your wonderful review. It’s great to hear that the ordering process was easy, the support met your expectations, and that you were happy with the fast delivery and beautiful package. We truly believe naming a star makes a unique and meaningful gift for any occasion, so it means a lot to know you feel the same way.
Thanks again for choosing Online Star Register, we love helping create unique star gifts!
Kind regards,
Sarah
Reply from OSR
Hi Gabriele,
Thank you very much for your kind feedback. We’re happy to hear that our customer care was able to assist you.
Kind regards,
Sarah
Just remember to SMILE
My boyfriend and I decided to name our star SMILE.
I found it really special to choose a name for our star.
Our star certificate together with the telescope (love it) arrived fast. Love also the reactions of OSR on Instagram. They make the experience even more special.
It is a gift for a lifetime. Thank you OSR!
You made us S M I L E.
14 February 2025
Unprompted review
Reply from OSR
Hi Barbara,
Thank you so much for this beautiful review! We absolutely love the name SMILE!! What a meaningful choice. It’s wonderful to hear that your Star Gift arrived quickly and that you enjoyed interacting with us on Instagram. Knowing that we could be part of such a special, lifelong gift truly means the world to us. Thank you for sharing your story and for letting us make you S M I L E! ✨💖
Kind regards,
Sarah
Reply from OSR
Hi Kim,
Thank you for your lovely review! We’re happy to hear that the assistance was quick and easy to understand.
Kind regards,
Sarah
Instead of delivering the package when…
Instead of delivering the package when it is stuck in the customs , when the complaint is raised against that , its unfair to ask first to share a review and then they would deliver the package, my ratings would be five on five only if the resolve the issue which is stuck in customs
16 January 2026
Unprompted review
Reply from OSR
Hi Yadav Char,
Thank you for your feedback. I completely understand your concerns and truly appreciate your honesty. Please note that we have no control over customs procedures, and unfortunately we cannot influence how or when a package is cleared.
We always do our best to resolve situations like this fairly and efficiently for all our customers. Our goal is to ensure that you receive your gift as smoothly as possible, and we sincerely apologize for the inconvenience caused by this delay.
Kind regards,
Sarah
The best gift I ever gave to someone
The best gift I ever gave to someone. Was a success. They delivered exactly what was promised, the app is easy to use and the papperwork is perfect. Thank you!
17 December 2025
Unprompted review
Reply from OSR
Hi Daniela,
We really appreciate your wonderful review! We’re so glad everything worked out perfectly and that you’re happy with your gift.
Kind regards,
Sarah
A Perfect Gift for Any Space Enthusiast
I recently purchased a star through OSR and couldn't be happier with the experience. As someone who's passionate about astronomy and loves sci-fi, this was such a meaningful and unique gift idea.
From start to finish, the process was smooth and straightforward. Communication was excellent — I received confirmation and updates promptly, and the team was responsive to questions. Delivery was impressively fast; my star registration package arrived much sooner than I expected.
The materials included are beautifully presented and make the whole experience feel special. It's a wonderful way to connect with the cosmos and have a personal piece of the night sky to call your own.
Whether you're looking for a memorable gift for a fellow stargazer, a sci-fi fan, or just someone who appreciates the wonder of the universe, I'd highly recommend OSR. It's not just a purchase — it's an experience that sparks imagination and curiosity about the stars above us.
12 November 2025
Unprompted review
Reply from OSR
Hi Wojtek Ziolo,
Thank you so much for taking the time to share this wonderful review ⭐
We’re truly delighted to hear that your experience with OSR was such a positive one and that the star registration resonated with your passion for astronomy and sci-fi. It’s great to know that the ordering process, communication, and delivery met your expectations, and that the presentation of the materials made the experience feel as special as intended.
Thank you for your kind recommendation, it means a great deal to our team.
Kind regards,
Sarah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.