Oodle Car Finance Reviews 

20,420
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,588 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease and efficiency of the car finance process, describing it as straightforward and quick from start to finish. The professional, helpful, and friendly staff receive frequent praise for providing clear explanations and keeping customers updated, with many appreciating the prompt communication and quick response times for a smooth, stress-free experience. However, some people were dissatisfied with customer service and communication, reporting a lack of support, delays in information, and unanswered calls. Complaints also included long phone queues, disjointed communications, and some found staff to be unhelpful or unprofessional.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing the process as stress-free, smooth, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the application process as quick,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting swift, responsive, and... See more

Response time

People report positive experiences with response times, highlighting swift and responsive customer service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with Oodle Car Finance. The whole application process was quick simple and easy to understand. The team was friendly professional and kept me updated throughout. Everything wa... See more

Rated 5 out of 5 stars

Oodle finance allowed me to be able to get my car at affordable repayments. They kept in touch with me at every step of the way through the process , oodle was transparent with information with no sur... See more

Rated 5 out of 5 stars

I was very pleased with the way my car loan was explained it was very well dealt with they capted my going what was going on and I'm very please ovf the out come very impressive company I would put th... See more

Rated 5 out of 5 stars

Can't praise this company enough. Everything arranged quickly and efficiently. Yaz who looked after my request was professional from the start, nothing was to much trouble for him. I would highly reco... See more


Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

Written by the company

Now our happy car-buying customers enjoy clever, seamless search and payment terms that suit their lifestyle. Dealers love us too. We send them Oodlers keen to drive away in a car that’s on the forecourt, with finance that’s already good to go.

Oodle Car Finance

Written by the company

Car buying confidence at every step
We've already helped over 150,000 customers get the best car for their budget, and we're over the moon to be rated five stars on Trustpilot.

Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(20,420)

4,186 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super easy process

Super easy process, very quick and clear communication which allowed me to buy my car within the hour while I was at the dealership

15 July 2026
Rated 1 out of 5 stars

Terrible

Terrible. Currently in a dispute with this company that has gone to the Financial Ombudsman.
Bought a car which broke down after 8 weeks. 7 months later still no car returned. Communication is next to none. Car returned to garage for repair in early June. So took 6 months to get to that stage. Since then it’s been radio silence.

7 August 2025
Oodle Car Finance logo

Reply from Oodle Car Finance

Hi Layla,

We are sorry to hear about the difficulties you've experienced with your vehicle and the communication breakdown.

We understand your frustration regarding the ongoing situation. We are actively reviewing your case.

Chris

Rated 1 out of 5 stars

Financial Ombudsman Investigation Ongoing

The vehicle i purchased came with a fault. This fault then went on to re-occur multiple times incurring significant costs and stress. The vehicle has been subject to many main dealer diagnosis, specialist diagnosis and now an independent engineer report which has confirmed the vehicle was sold with a fault and all subsequent issues are linked. I have rejected the vehicle under the consumer rights act and raised an investigation with the financial ombudsman service as to date, my rejection of the vehicle has not been accepted. Unfortunately communications have been utterly disjointed and with very little understanding of the impact that this has had on my family. We have had to get a new car and this one is simply parked on the drive, unusable, whilst i am missing payments. Very disapointed.

15 July 2026
Unprompted review
Oodle Car Finance logo

Reply from Oodle Car Finance

Hi Carl,

Thank you for your feedback. We're sorry to hear about the difficulties you've experienced and the impact this has had on you and your family.

As this matter is currently being investigated by the Financial Ombudsman Service, we're unable to comment on the specifics of your case. However, we're disappointed to learn that you've found our communication lacking and appreciate how frustrating this situation must be.

We will continue to work with the Financial Ombudsman Service and review the outcome of their investigation.

Kind regards, Chris

Rated 5 out of 5 stars

Efficient

I was kept up to date by call, during the process. And when finance accepted. And the process seemed efficient. The service has been great.

15 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look