On the Beach Reviews 

Hotel rooms were basic we had no waste bin no toaster rooms wasn’t cleaned often enough fresh linen was changed when you was checking out pool area was overcrowded food was poor we would go back to the resort but wouldn’t stay at that hotel again

A bit of a wait to get through on the chat, although when I did Laura H sorted out my query very quickly. A credit to On The Beach

Considering I have not booked an holiday in a very long time things have changed but did not have any issues at all get service

App easy to use kept informed with changed payment option are helpful

A one star is even generous for this company! We booked a family holiday from the 21st of July to the 28th of July we stayed at a 4 star hotel in Tunisia the name of the hotel is Bella vista Monastir. How the hotel is a 4 star hotel is again shocking. Throughout our holiday we were trying to get in touch to our holiday provider on the beach- this was physically impossible to do you kept getting sent to WhatsApp where you would talk to bots and wouldn’t go any further than them. No advice given and not helpful in the slightest fast forward to when we got home after a traumatic family holiday experience we finally were managed to raise a complaint with on the beach, we sent over all viable evidence and there response was they cannot offer any compensation. Our 3 year old child’s feet and hands were cut to shreds in the children’s pool, trying to get hot water to facilitate your under 1 year olds main source of food was impossible and there was not one single baby changing station throughout the whole hotel, staff were rude, life guards were drinking on duty and staff were fighting with clients in the food court the list could go on. DO NOT USE THIS COMPANY!

I would rate on the beach a zero if I could.

I booked a package holiday, 5 days before the trip was due. During the booking process, I deliberately chose times to suit my young family, however, after I had confirmed my booking and paid, the confirmation I received showed a different time, and that was where my nightmare began.

I asked if the times could be changed, and I was directed to the airline to change flights, but they didn't have any more convenient flights. So I thought to cancel the trip.

I entered a chat with the company and was told that I'd get no refund if I cancelled, I mentioned that I believed that I had already initiated a cancellation, but the agent told me that it was an active booking. I decided to go ahead with the booking.

The next day, I received a cancellation email. It has been a nightmare going through this.

I would definitely not recommend this company going forward.

Update 18/08/26 - I raised a ticket for the issue to be investigated, and 2 days later, I haven't received even a holding response. Terrible service.

Was very easy to book with had no trouble at all onli thing I wud say is it wud be great if cud speak to a human rather than ai

I have been trying to get through to customer support for the past 3 days and all I keep getting is an automated bot. It is really unacceptable, when you spend money in holiday, you expect some sort of level of customer service!

Awful
Rio is non helpful
On the beach is crap

Search tools are excellent especially selected filters, there is so much ease in which to change selections and find pricing with in budget. Booking is simple and all details and links to airlines are great. My app is my one stop simple holiday booking tool.

Exceptionally easy to book a holiday at a great price

Excellent customer service

I would like to say a huge thank you to Caitlan for being so helpful and professional. She He helped me resolve an issue with my booking and made sure I received back what I had unfortunately lost during the booking period.

She was extremely helpful, quick to respond, and resolved everything for me very efficiently. I really appreciate her support and excellent customer service. Thank you, Caitlan! ⭐⭐⭐⭐⭐

Paid a deposit for holiday for them to email next day to say they have cancelled the booking and give no explanation why. Stated they was issuing me a refund and then I can rebook the holiday which then the price of the same booking next day had gone up £100pp

Quick processing, no difficulties.

Booking reference: MYB15342917B
They are not transparent about all details.
They says the transfer is included , but nothing, need to pay my self for taxi.
Trying to get in touch with them , just chatting with robot, not a chance to get in touch with an assistant.
Avoid this

One of the worst companies I have ever come across. I tried to book with them twice, and both times they cancelled my booking after around 48 hours. On top of that, the money remains reserved for 3–5 working days for no clear reason.

Because of these cancellations, I also lost the chance to book the same holiday elsewhere at a good price. What makes it even more frustrating is that the exact same holiday is still showing as available on their website, so I do not understand why my bookings were cancelled.

I would never book with them again and would not recommend this site to anyone.

I wish I could give them a zero star as they deserve it.

We stayed at Gran Canaria princess hotel on July 14 th 2026 for one week we were not informed about all this building work going on on around this hotel very noisy around the pool we should of been informed about this be for we traveled I would never off stayed there

Simply do it properly and not as expensive as other holiday companies,that's it in a nutshell

Great booking process, no issues. Can’t wait for my holiday

Hidden costs that put pressure on the consumer, no customer support, really disappointed so far