Hotel and destination were great and overall the holiday was lovely. The airline wasn’t so good so would not actively choose this next time. However, to get to the nearest shops restaurants caf... See more
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Review summary
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The booking system was easy and flawless. Everything all in one place on the app, transfers taken care of. Unfortunately, the hotel we choose was sorely lacking, but thats a separate issue that mad... See more
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Slightly disappointed to learn that I paid £20/night more than my son paid through Love Holidays for the same hotel and he had a King/Queen Room which was better than our Deluxe. My daughter also book... See more
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On the Beach is good but I hate how they try and scam you into paying more. I looked at the same hotel and dates a week or so before I booked, emailed it myself at that price. I expected the price to... See more
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Company details
About On the Beach
Written by the company
We’re On the Beach and we’re proud to be one of the UK’s leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it.
We were one of the first online travel agents in the UK to have complete financial protection through ATOL, because we know how important peace of mind is to our customers when they book their holiday. That means, when booking a flight inclusive package holiday through us, you'll have complete peace of mind that your money is safe.
Visit our siteOn the Beach Holidays
Written by the company
Contact info
The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., United Kingdom
- www.onthebeach.co.uk
Hotspot from a hot spot
3.8
Great
97K reviews
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Easy process to follow.great payment…
Easy process to follow.great payment options. Looking forward to my holiday
16 August 2026
Reply from On the Beach
Thanks for your kind words! The Team at On the Beach
Got well very quick and I Mstrust the…
Got well very quick and I trust the company that
15 August 2026
Reply from On the Beach
Thanks Elizabeth — glad you're well. Team at On the Beach
They do not contact you back
Didnt have a good holiday experience tried several times to get in contact with them while on holiday no answer came home send an Email still no reply
20 July 2026
Unprompted review
Reply from On the Beach
Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.
The package was advertised decent but…
The package was advertised decent but was far from decent, but very very basic, food was basic, very little range, not even beans or ice cream, water was from a station which looked like emergency back-up, paper cups, shower ( bath ) always blocked...decor was circa 1980s, only thing keeping from a lower rating was aircon in the bedroom was working. Overall well overrated. Very disappointed would NOT recommend.
15 August 2026
Reply from On the Beach
Hi Khalik,
Thank you for taking the time to share your feedback. We sincerely apologise that your experience did not meet your expectations. We regret that the food options were limited and did not offer the variety you anticipated, and we understand how important this is for a pleasant stay. We also apologise for the issues you encountered with the shower and the overall condition of the decor, which we recognise fell short of modern standards.
We appreciate your positive note about the air conditioning working well in your bedroom, but we are truly sorry that this was not enough to make your stay more comfortable.
As your holiday has now ended, we kindly ask that you submit your concerns using the feedback form on our website. This will allow our dedicated team to review your booking and investigate the issues you've raised.
Thank you again for your honest review. We hope to have the opportunity to better serve you in the future.
Kind regards,
On the Beach.
Great experience with all our bookings…
Great experience with all our bookings on this site.
Highly recommend
We will continue to book our holidays on here.
16 August 2026
Reply from On the Beach
Thanks Jamie, brilliant to hear! Delighted you’ll keep booking with us 😊 The Team at On the Beach
Cheap but low quality
Yes there was a tv in the room BUT had no channels available.
Yes there was a telephone in the room BUT that didn't work either.
Long queues for drinks, No information supplied about hotel facilities, saw a cinema but no films showing. WiFi only available from 06.30 to 07.30 in reception only so not possible to communicate. Will use a travel operator with in resort presence in future.
16 August 2026
I tried various different companies to…
I tried various different companies to compare prices and various different deals and found On the Beach to be the best for me, The website or the app whichever you choose to use is user friendly, easy to navigate and detailed, every question that I had in mind was already thought of and answered plus some extra things I didn't think about. The whole booking process was quick and easy from choosing right through time confirmation and payment. You recieve emails with helpful information to reassure you. I would highly recommend visiting On the Beach for all your holiday requirements.
16 August 2026
Reply from On the Beach
Thanks Michael — really appreciate you taking the time to leave such a thorough review. Delighted the site/app and booking process were so straightforward and the emails reassuring. Glad we could help you find the best deal. We look forward to helping with your next holiday 🌞.
The Team at On the Beach
Easy to find what I was looking for and…
Easy to find what I was looking for and easy to book at a good price too 😁
16 August 2026
Reply from On the Beach
Thanks Ursula — glad you found an easy, great-value deal! 😊 The Team at On the Beach
The holiday was what it said on the tin
13 August 2026
Reply from On the Beach
Thanks Julie — perfect 👍 The Team at On the Beach
Very easy to book
Very easy to book , I have booked with on the beach before and will book again in the future
16 August 2026
Reply from On the Beach
Thanks for your kind words! Glad booking was easy 😊 See you again soon. The Team at On the Beach
Reply from On the Beach
Thanks Robert — The Team at On the Beach
Hotel had no room for use 3 sent to the…
Hotel had no room for use 3 sent to the raymar which is horrible had 2 beds needed 3 got a z bed at 1 o'clock from leaving home 3 o'clock we had to stay there till the Wednesday picked up 12.30 got to the hotel I booked which is lovlie so that was 3 days wasted out 5 got picked up 10.30 Saturday plane delayed for 6 hours so it was Sunday morning 2 o'clock before we got home I would like to be compensated for this we got 2 days out 5 then we had no luggage it been left at airport now monday still no sign ove2 cases flew with sunexpress
16 August 2026
Reply from On the Beach
Hi Christine,
Thank you for taking the time to explain everything that happened. I can really understand why you’re disappointed. You booked your holiday expecting to have five days away and enjoy the hotel you had chosen, so being moved elsewhere, not having suitable sleeping arrangements, and then losing even more time because of the flight delay has understandably had a big impact on your holiday.
I also appreciate how stressful it must have been to then find that your luggage hadn’t arrived, especially with two cases still missing. With so many things going wrong during one short trip, I completely understand why you feel that you only had around two days to actually enjoy your holiday.
I’ve noted your request for compensation and all of these issues you’ve experienced. Your concerns can be reviewed so we can establish what may be available and the best way forward.
As your holiday has now ended, if you'd like us to investigate your concerns further, please submit your feedback using the feedback form on our website. https://help.onthebeach.co.uk/hc/en-gb/requests/new?ticket_form_id=31071760293265. This will allow the relevant team to review your booking and investigate the issues you've raised with the hotel.
Thank you again for sharing your feedback.
Kind regards,
On the Beach.
We have used On The Beach loads of time…
We have used On The Beach loads of time and they never disappointed us fantastic service 👍👍
4 August 2026
Reply from On the Beach
Thanks! Glad we keep impressing you 😊 The Team at On the Beach
Services from the Onthebeach is good
Services from the Onthebeach is good including the flight booking. But hotel wasn’t that great because of the following reasons.
1. Hotel was trying to make everything so cheap. No tea or coffee in the room, we have to bring our own.
2. SPA was closed.
3. Few reception staff, mainly men were not polite.
4. Very old style rooms.
Animation team was good.
16 August 2026
Reply from On the Beach
Hi Soji,
Thank you for sharing your feedback with us. We're glad to hear that you found our flight booking service to be good and that you enjoyed the animation team at the hotel. We appreciate your honest comments regarding the hotel experience.
We understand that some aspects, such as the absence of tea and coffee in the rooms, the SPA being closed, and the style of the rooms, did not meet your expectations. We also take note of your observations about the reception staff.
Your feedback is valuable as it helps us work with our hotel partners to improve the overall guest experience. We hope to have the opportunity to assist you with your future travel plans.
If there is anything else we can assist you with or clarify, please don’t hesitate to reach out.
Thanks,
On The Beach
Another successful trip booked
Another super holiday organised by On the Beach. Our trip to Maderia was excellent from start to finish and an even better price! We couldn't have spent the night in Edinburgh for the price we got our 3 nights for. We hadn't been to Maderia before but will be returning. What a beautiful, clean and safe holiday destination.
16 August 2026
Reply from On the Beach
Thanks Claire — brilliant to hear Madeira hit the spot and you got such a great price (three nights for less than a night in Edinburgh!) 😊 We’re delighted you’ll be back. Can’t wait to help plan your next visit.
The Team at On the Beach
This hotel is definitely not 5 stars
We were told the hotel was 5star but unfortunate it wasn’t. The room was very run down with mold in the bathroom. It was very scruffy and not very clean there were stains on the towels and sheets. We had no tea making facilities, we had to ask for a kettle we also had to ask for toilet roll. We had ants and cockroaches. The air con leaked and we had a permanent wet floor. It was 38 degrees about 6 bags full of rubbish were left outside our room for a full day in that heat. The staff were very nice and worked hard. At breakfast they were very understaffed. We had to ask for cutlery and cups every morning. Things took a long time to be stocked up. We felt like we have stayed in 3 star hotels that were much better. This hotel should not be advertised as a 5 star.
16 August 2026
Reply from On the Beach
Hi, Martin
Thank you for sharing your experience with us. We are very sorry to hear that the hotel did not meet the standards you were expecting and that the condition of the room and facilities caused such disappointment. Issues such as mold, cleanliness, pests, and leaking air conditioning are unacceptable, and we sincerely apologize for the discomfort this caused during your stay.
We also regret that basic amenities like tea-making facilities, toilet roll, and timely housekeeping were not provided without repeated requests. Your comments about rubbish being left outside your room and the understaffing at breakfast are very concerning, and we will be addressing these matters directly with our suppliers.
While we are pleased to hear that the staff were kind and hardworking, we understand that this does not make up for the shortcomings you experienced.
As your holiday has now ended, we kindly ask that you submit your concerns using the feedback form on our website. This will allow our dedicated team to review your booking and investigate the issues you've raised.
Thank you again for bringing these issues to our attention. We value your feedback and will work to improve our service and hotel partnerships so that future guests receive the high standards they deserve.
Kind regards,
OntheBeach
Staff were nice and friendly
Staff were nice and friendly
Reception staff always helpful
Food was plentiful and hot even though a little repetitive but was always something for everyone
Lots of sunbeds
All inclusive drinks local brands and a cocktail of the day
Closed down bar and restaurant promptly at finish times
Location a little out of the way but close to local bus route
Hilly area and lots of steps around the hotel as built on a hill
Unfortunately a lot of building work going on around the hotel area
For a three star resort always clean and tidy
Rooms cleaned on alternate days and apartments were spacious
15 August 2026
Reply from On the Beach
Thanks for your kind words! We're pleased the team looked after you, with helpful reception, plentiful hot food, plenty of sunbeds and spacious, tidy rooms for a three‑star resort ☀️. Sorry the food felt a bit repetitive and that the building work, hilly location and steps were a drawback. Thanks for the honest feedback — we’ll pass it on. Hope we can help you find another great holiday soon.
The Team at On the Beach
I haven't booked on line years…
I haven't booked on line years ,everything was made easy from start to finish
15 August 2026
Reply from On the Beach
Thanks Russell — glad it was easy. The Team at On the Beach
Hotel definitely not a 5*
Hotel definitely not a 5*
We had a gluten allergy and sadly the staff didn’t understand what this was after explaining a million times still didn’t seem interested. Drinks at pool bar absolutely terrible and didnt open until 11am which it was very hot and no water station. Room was clean but needs a little update.
More of a 3* hotel
16 August 2026
Reply from On the Beach
Hi Laura,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations, especially regarding the handling of your gluten allergy and the pool bar service. We understand how important it is to feel safe and cared for when managing dietary restrictions, and we regret that the staff did not demonstrate the understanding and attentiveness you deserved. We also appreciate your comments about the pool bar hours and the lack of water availability during the heat, as well as the condition of your room.
As your holiday has now ended, we kindly ask that you submit your concerns using the feedback form on our website. This will allow our dedicated team to review your booking and investigate the issues you've raised.
Your insights are invaluable to us, and we will be sure to share them with our suppliers to help improve their services and facilities. We hope you will consider giving us another chance in the future to provide you with a stay that truly reflects the quality and care you expect.
Thank you again for your honest review.
Regards,
On The Beach
Compared to other travel agencies
Compared to other travel agencies, I found the site much easier to use, and all the options were more accessible; now I hope everything goes smoothly and turns out well during the vacation...
16 August 2026
Reply from On the Beach
Thanks Marian — pleased our site was easy to use. We hope everything goes smoothly and you enjoy your holiday 😊
The Team at On the Beach
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