Online Mortgage Advisor Reviews 

943
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 232 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable staff and professional advisors for providing clear guidance, answering all questions thoroughly, and successfully securing great mortgage deals. People also mention that overall communication is consistently prompt and helpful, making the entire application process remarkably smooth and entirely stress-free. Some reviewers were not happy with communication, mentioning significant delays, unreturned messages, and a deeply frustrating lack of timely updates regarding their applications. A small portion of consumers felt completely ignored when dealing with challenging situations where advisors were ultimately unable to assist them further.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are extremely helpful, professional,... See more

Service

Customers shared overwhelmingly positive experiences with the service, highlighting professional, prompt, and... See more

Customer service

Consumers find customer service to be exceptionally helpful and professional, consistently praising the clear... See more

Response time

Clients share positive opinions on response time, frequently praising the quick replies and around-the-clock... See more

User experience

Reviewers mention positive feedback about user experience, noting that the entire journey was exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sheridan and Jenna were so instrumental in helping us get our mortgage offer. I first began chatting to Sheridan nearly 1 year ago to test the waters on what we could expect with the mortgage process.... See more

Company replied

Rated 5 out of 5 stars

We contacted David Farrel about equity release having found him listed by the equity release council. He outlined everything clearly but with no pressure at all, giving us very sound advice and guidan... See more

Company replied

Rated 5 out of 5 stars

Amazing service from start to finish. Got decision in principle in less than 3 hours and mortgage offer in less than a month. Luke Naylor was very knowledgeable, friendly, polite and found me bet... See more

Company replied

Rated 5 out of 5 stars

 I lcannot recommend Natalie enough, owe to Self Employment and rather complex Financial structure. Natalie held our hand and guided us through the process. We’re both professionalism and support... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We are an FCA-authorised and award-winning mortgage broker, serving customers nationwide since 2013. At Online Mortgage Advisor (OMA®), we connect you with specialist advisors from our team who focus on your exact type of mortgage situation, ensuring you get the best possible advice. We are on a mission to be the most-loved for mortgages, and our passion is understanding our customers and exceeding their expectations. Our website provides helpful tools, insightful guides, and informative content to empower borrowers to make the best possible decisions. We've proudly helped over 600,000 customers secure the right mortgage, often stepping in when other lenders or brokers have been unable to assist.


Contact info

4.9

Excellent

TrustScore 5 out of 5

943 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(943)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend!

I’ll be honest I had never heard of this company and was recommended by USwitch so was a little sceptical at first. My application was a little complex due to being between jobs at the time of having an offer accepted on a house. Gordon sorted everything out for me and would keep in contact every step of the way. I never felt any pressure from him and he was very approachable and answered all questions (even at the weekends) Would also like to mention Rhianna who was equally a pleasure to deal with and extremely helpful with getting the application progressed. I absolutely would not have been able to get the deal I did, as quick as I did, without the team. Would definitely recommend.

24 September 2026
Rated 5 out of 5 stars

Richard Fowler is first class

Richard has been a brilliant adviser for me as a first time buyer. I will recommend him and OMA to anyone needing this service and I’m grateful for the help and support I have received.

23 September 2026
Rated 5 out of 5 stars

Scott my online mortgage advisor has…

Scott my online mortgage advisor has been absolutely brilliant, totally professional and a very knowledgeable and helpful person. He has found me and my wife the perfect mortgage for a property we wanted, and completed all the paperwork etc rather quickly. Scott kept in touch constantly and kept us up to date with what was happening regarding every detail and aspect during the process. I would definitely recommend using this service to anyone wanting a mortgage and I would recommend asking for Scott.
Many thanks
Jason C-B

18 September 2026
Rated 5 out of 5 stars

Equity Release Information

We wanted information on equity release. David Farrell got in touch and was very informative and professional, he was incredibly helpful and answered all my questions. There are so many myths with equity release but he was able to put everything into perspective, I would recommend this company.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

The collaboration was truly exceptional…

The collaboration was truly exceptional from start to finish. I was very impressed with the professionalism, communication, and dedication throughout the entire process. Everything was handled efficiently and with great attention to detail, and I always felt that my needs and concerns were taken seriously.

I really appreciate the support and commitment shown throughout our collaboration. It was a pleasure working together, and I would highly recommend their services to anyone looking for a professional, reliable, and trustworthy team.

14 September 2026
Rated 5 out of 5 stars

Excellent company from start to finish

Excellent company from start to finish. Mark and April were so on the ball making sure we were kept up to date with each step. Contacted us quickly for documents etc and we were thrilled when we got our mortgage offer. Would recommend them a million percent.
Keep up the amazing work guys you’re the best!!!!

11 September 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Professional, patient and highly responsive

Sheridan and Jenna were fantastic throughout the whole process. They gave us great advice, were incredibly patient with us when we experienced some unforeseen delays, and always kept us well informed. They were also quick to respond to any questions we had. We really appreciated their help and would highly recommend them!

10 September 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

David was a pleasure to deal with

David was a pleasure to deal with. Always contactable, courteous, professional and very informative. I couldn’t recommend David Farrell enough, thank you . A+++

9 September 2026
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Amazing!! Thank you so much

I’ve had such a lovely experience trying to get my first mortgage with my partner. It’s been stress free and very straightforward. It’s also something I wasn’t sure was possible at one point, but in just a couple weeks Ben & Jenna have helped change our lives. I’m very grateful thank you!

9 September 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Miranda and Sonny were both extremely helpful, professional and kept us updated throughout the whole mortgage process.

Everything was explained clearly, communication was excellent, and they worked hard to get our mortgage offer successfully issued with Halifax. The whole process felt much less stressful knowing we had their support and guidance along the way.

A big thank you to Miranda, Sonny and the team for all their help. I would highly recommend their services to anyone looking for professional and reliable mortgage advice. 5 stars!

8 September 2026
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

I would like to take the opportunity to…

I would like to take the opportunity to point out how great the overall experience was buying my first house and trying to get a mortgage agreed.

With less than perfect credit history I found OMA online not knowing what to expect. Ben has been very informative, offering excellent customer service - even when going through a challenging situation.

Buying my first house I was very much unaware of the process. Lots to learn and OMA got me pretty decent rate.

Thank you Ben. Would definitely use your services again!
Also thanks to Jenna for supporting.

1 October 2025
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Great advice

Richard gave us great advice and got us the price we needed for our insurance. He was kind, friendly and relatable and I wouldn't hesitate to recommend him to others.

1 August 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Great service at a good price

Great service at a good price. my agent Ishwar Main was extremely helpful shopping around and walking me through the options.

1 May 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Great service

Great service! Very helpful! Highly recommend!

31 August 2026
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

OMA the best experience

I contacted OMA as recommended by friend. Great experience from start to finish. Thanks to Sonny, Miranda and April for your guidance, explanation, patience and help with the application. The whole team was always very positive, friendly and competent. Thank you once again and I recommend the service 💯%

28 August 2026
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Helpful effective advice, thank you, JP


JP provided helpful, effective advice which we acted on.

27 August 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

We would definitely recommend Richard…

We would definitely recommend Richard and wouldn’t hesitate to use him again. He was incredibly informative and detailed, but made the whole process very simple and easy to understand.

26 August 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

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