The staff member who was polite. He was able to add my son on my insurance, as I had been unable to do it on the portal. He also offered other enhancements such as a courtesy car, breakdown cover... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands. We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice. You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday. We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review? (We're authorised and regulated by the Financial Conduct Authority).
Contact info
One Call Insurance, First Point, Balby Carr Bank, DN4 5JQ, Doncaster, United Kingdom
- www.onecallinsurance.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always great service and value offered
Always great service and value offered. Which isn't common when dealing with car insurance really. The policy offers amazing value on both our cars.
Lost a star because of the waiting time…
Lost a star because of the waiting time for my call to be answered. However LC6 was polite and informative, and even got me to renew my policy! Which I was determined not to do.
Jenny jl9 helped me get a re newal that…
Jenny jl9 helped me get a re newal that I was happy with
Whilst waiting in the queue I was…
Whilst waiting in the queue I was concerned that I would be cut off and have to start again. Likewise when I was chatting to the advisor.Having to start the procedure again would be very inconvenient and a waste of time.
Luckily on this occasion all was well and I was able to cancel my policy without any issues.
Very easy system to follow to solve my…
Very easy system to follow to solve my issue. Very professional person on chat line
I could not have gotten better service…
I could not have gotten better service from anyone. Credit to the agent that dealt with my issue.
IR2 helped me with my renewal today
IR2 helped me with my renewal today, she was very helpful answering all my queries and helped me save money too. Many thanks for your patience and will continue to use this company.
The service that One Call offer is…
The service that One Call offer is amazing. I would recommend them to anyone especially pensioners who struggle with on-line. They are so helpful on the telephone thank you customer service 10 out of 10.
Paige AA4 was very professional while…
Paige AA4 was very professional while also being friendly and clearly explaining my options. Keeping me as customer for another year.
The staff member I’ve just spoken to…
The staff member I’ve just spoken to was very polite, clear spoken and told me exactly what I need to do and how to do it, very friendly. Thank you AA5 😊
LN1 dealt with my enquiry quickly and…
LN1 dealt with my enquiry quickly and efficiently
CL4 was very helpful looked for new…
CL4 was very helpful looked for new quote and changed over new reg
This was really simple I was dealt with…
This was really simple I was dealt with by**SM5 she was brilliant,sorted out my quote really professionally,she was knowledgeable,polite and it was over all a pleasant experience
Service was fast and easy to do would…
Service was fast and easy to do would use again plus got compare the market as well with it very good choice very happy ths
The member of staff KV3 was super…
The member of staff KV3 was super helpful
Updated my details and helped amend my policy.
Adding new car to policy
Called to add a new car to policy. Sorted really easily. Staff very helpful.
Helpful Agent
After a fairly lengthy wait for an agent, JL9 came to my assistance. They were very helpful, although not matching a similar cheaper quote, I felt it was more convenient to remain with OneCall
Most efficient
It was prompt, efficient and I was satisfied with the results. The operator (reference LN1) was polite and most helpful. Yet another excellent interaction with One Call.
Car insurance renewal
I rang to say I was not planning to renew my car insurance as I had a much cheaper quote from another insurer. The agent called me back as there was a long queue on the phone. He was very courteous and dealt with my call very efficiently, eventually producing a quote which persuaded me to remain with One call. His call reference was CL4.
SM5 THE AGENT I CHATTED WITH WAS…
SM5 THE AGENT I CHATTED WITH WAS AEXREMELY HELPFUL AND ANSWERED ALL MY QUERYS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








