One Call Insurance  Reviews 

A very good quote good cover offered

Good efficient service ! Nice to be able to speak to someone you can understand & not some foreign ca.. centre👍🏻

AVOID TERRIBLE SERVICE ! THE PORTAL IS ATROCIOUS!
I WENT TO VIEW AND POSSIBLY BUY A NEW CAR ON SUNDAY 9TH AUGUST 26. I CALLED ONE CALL FRIDAY 7TH AUG TO CONFIRM I COULD CHANGE MY CAR OVER ON THE SUNDAY IF I BOUGHT IT !! WAS TOLD CATEGORICALLY YES I CAN DO THIS ON THE PORTAL.CAME TO BUY THE CAR AND THERE WAS NO WHERE ON THE PORTAL TO MAKE THESE CHANGES !! WE HAD HARDLY ANY SIGNAL IN THE GENTLEMANS GARDEN AND IN FRUSTRATION AFTER AN HOUR WE HAD TO TAKE OUT ANOTHER INSURANCE WITH THE AA THROUGH THEIR PORTAL (WHICH WAS WORKING BTW ON A SUNDAY) IT WAS A DISTRESSING SITUATION AND UNCALLED FOR. I SPOKE TO ONE CALL 10TH SUG TO EXPLAIN MY FRUSTRATION AND ASK WHY I WAS TOLD THE INCORRECT INFORMATION. THEY WERE UNHELPFUL AND HUNG UP ON CHAT AND EQUALLY TOLD ME I HAVE TO PAY £29 FURTHER EVEN THOUGH THE CAR HAS BEEN SOLD . SO I PUT A COMPLAINT THROUGH ! WITH WHICH WERE NOT BOTHERED AND WOULD NOT A GESTURE OF GOODWILL WAIVER THE £29 . STAY AWAY FROM THIS COMPANY USE THE AA THEY ARE BRILLIANT ...ONE VERY DISSAPOINTED EX CUSTOMER

SK4 called me to talk through insurance. Very helpful, checking everything was up to date. Let me know about possible upgrades but there was no pressure to purchase as I can log onto the portal and upgrade if and when I choose.

Overall, the most striking thing about dealing with One Call was the ease of engagement, at every stage of the process… The initial, automated contact, was straightforward, simple and fast. When I spoke to an operator, Jasmine (JC5), she was exceptional. She listened carefully to how I’d messed up my renewal, understood, and sorted everything quickly, in a professional but also personable manner.
Excellent!

Excellent service would recommend

Isabelle was very helpful

After declining the renewal, due to cost, l was given a much more favourable quote with more benefits. Staff member was more than helpful and very polite and professional.
Just what we need!
AA4

Spoke with Leon who was very helpful with my query

AA4 Paige was really helpful.

After purchasing a new vehicle, I was very frustrated after 40 minutes of trying to transfer my insurance to cover me using your portal.
In the end I had to get temporary insurance from another provider so I could get home.
I then tried several times at home using the portal with no success.
Eventually after 30 minutes I managed to talk to an agent who sorted the transfer out immediately without any issues.
Please sort your portal out it is not working correctly…

Outstanding service. Collecting my new car a day early, I asked if they could bring forward my cover. Agent understood my request, arranged the change and confirmed the outcome in a few mins. Brilliant response at very short notice. Highly recommend 😎

I was very impressed with CL4, who explained everything politely and ensured I received a first class service, thank you!

Cancellation of renewal not clear as it's done on a monthly basiss. Dropped cost by 15% after potentially losing my custom, so you're being over charged all the way.

Very helpful once I got through. The AI initial contact was rubbish, it didn't recognise what I was saying and then just kept cutting me off.
The gentleman I spoke to was extremely helpful and I could fully understand him - not like some call centre operatives where you cannot understand one word they are saying.
Thank you.

Everything was explained clearly in as much detail as I wanted and no rush at all.
It’s great to have a UK call Centre.
Makes things much easier

em4 was very efficient, she dealt with my enquiry in a friendly and professional manner with a positive outcome.

I called One Call Insurance today regarding my home contents insurance. I spoke with CE6 and told her I will be changing my address very soon! She was very helpful and polite. After asking me some details about my new property I was given a new quote within minutes and I'm glad to say i was very happy with it. Many thanks! Steve Bailey.