Nu Skin Enterprises Reviews 

717
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers had a great experience with this company. Customers consistently praise the products, highlighting their effectiveness in delivering visible and lasting results for various skin concerns, from anti-aging to acne. Many users appreciate the quality and the science behind the formulations, noting that the products truly work as advertised and have transformed their skin health. The user experience with devices like the LumiSpa is frequently mentioned as positive, with people loving the ease of use and the immediate improvements they see. However, some customers also noted dissatisfaction with customer service, describing it as slow, unhelpful, and difficult to reach, especially when dealing with faulty devices or warranty claims. There were also concerns about product changes, such as the reduced size of cleansers and the unavailability of replacement heads for older devices, leading to frustration and the feeling of having expensive, unusable items.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers praising the excellent range of products... See more

Quality

Users describe positive interactions with quality, consistently reporting that the products deliver on their... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many customers praising the support as... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the top-notch... See more

User experience

People report positive experiences with user experience, noting that it has made their lives more flexible... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My mom's good friend whose like an aunt to me started selling nuskin&hook my mom&I. My mom kept ranting&raving about these products when she first started&about 3 months later I started to really se... See more

Rated 5 out of 5 stars

16 years using ageLoc, my skin does not look like I’ll be turning 50 this year. 😊 My mother and sister reckon they would better have used the same skincare. It’s never too late ! Without mentioning e... See more

Rated 5 out of 5 stars

Fantastic products, collagen is amazing, best I ever tried 👏🏼👏🏼 LumiSpa and uplifting cream wow! Service and feedback is also top notch! My skin looks much younger and healthier 👏🏼👏🏼 I reco... See more

Rated 5 out of 5 stars

Products that actually do what they say! I’ve gone from using one or two items to having my complete skin care routine formed around them. The LumiSpa has transformed how I clean my face - whatever... See more


Company details

  1. Beauty & Well-being

Information provided by various external sources

A premier anti-aging company committed to providing quality skin care and nutrition products. Its unique ageLOC science addresses aging at its source.


Contact info

4.1

Great

TrustScore 4 out of 5

717 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(717)

239 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had my lumispa since October and use it…

Had my lumispa since October and use it twice a day my skin has never been so good! Definitely worth the money ! You get what u pay for and personal I think it’s worth it’s wait in gold it’s given me confidence and beautiful skin.
I’ve since bought other nuskin products and I’m loving them too there’s nothing I bought that I haven’t liked !
Nuskin is definitely my favourite skincare brand.

8 May 2021
Unprompted review
Rated 1 out of 5 stars

Has anyone else experienced mass break out on their face?!

Has anyone else experienced mass break out of fungal acne? After using the lumi spa and cleanser daily for a number of months I have recent started getting small white spots all over my chin and forehead. I have never ever experienced these in my life but seems to just get worse after using the lumi. Just wondering if anyone else has had the same problem?
Definitely a pyramid scheme but unfortunately I got sucked in by a friend selling them and fell for it after seeing them everywhere. A lot of people I know selling them have no skin care knowledge or experience of the industry so cannot be trusted in terms of recommending product types. There is also no glow from using this girls!!!! Do not believe it!! No benefits from the products, just breakouts and a huge dent in your pocket!

28 April 2021
Unprompted review
Rated 1 out of 5 stars

Waste of money

Waste of money. Didn’t improve my skin, didn’t clear up blemishes despite buying the blemish prone cleanser with it. I’ve used £30 face spas that are better

23 April 2021
Unprompted review
Rated 5 out of 5 stars

Amazing and great products

Amazing and great products. You truly get what you pay for. I completely agree with the assessment that NuSkin is the number one brand in beauty device systems. And as for the accusations about the photos being fake - I have photos of my self before and after, taken in the same room with no windows or change in lightning. And I see a huge difference

16 April 2021
Unprompted review
Rated 2 out of 5 stars

Don’t waste your money

I bought a lumi spa device and cleanser after my friends had seen good results from theirs. I have quite dry skin with the occasional break out so I was hoping the lumi would improve the texture of my skin. However after the first few days I developed large sore spots on my cheeks that I had never experienced before that look like acne, I thought that this may have just been my skin purging so I continued to use my lumi for another few weeks hoping it would improve but it only got worse. I then decided to try and change my cleanser to the blemish prone one in the hopes that this might help but nothing changed! I’ve used the lumi for about 6/7 weeks in total and my skin is worse than its ever been! I’ve stopped using it completely for a week and I still have horrible red marks from the spots on my cheeks, it actually looks like it’s scarred ): in total I’ve spent over £200 on the device and the products (that’s with discount) and it’s left my skin in an awful state. If you have relatively normal non problematic skin I DO NOT recommend buying however my friends feel like it works for them!

12 April 2021
Unprompted review
Rated 1 out of 5 stars

What a rip off!!

What a pile of rubbish. I feel so ripped of with this cheaply made product. How on earth they came up with the price point at £170 is beyond me? Don’t waste your hard earned money on this. You will only be so disappointed when you take delivery and see such poor quality. These Instagram pages promoting this tat-shame on you for not being honest with your followers. This product is a classic example of them saying anything for a quick buck. Believe me when I say that it’s nothing short of awful. Please don’t get conned or sucked in like I did.

31 March 2021
Unprompted review
Rated 5 out of 5 stars

I am honestly surprised about some of…

I am honestly surprised about some of the negative reviews. I have had a Lumispa for 2 years and it has done wonders for my skin. When I had my charger give out, the company trouble-shooted and then sent out a new one free of charge. I have been very happy with all of the products I have tried from them.

30 March 2021
Unprompted review
Rated 1 out of 5 stars

Do not buy

PLEASE PLEASE READ THIS AND DO NOT SPEND YOUR HARD EARNED MONEY - There are multiple warning signs. Do not part with your cash!!!!!!
This is a pyramid scam scheme model - nobody in their right mind should ever buy this.
You will be approached either to sell or to buy this. There’s no skincare science behind this. No facialist or dermatologist would EVER recommend that you exfoliate the S£&@ out of your skin twice a day. It’s a sin. No one who knows anything about skincare would contemplate that. They put out fake photos - there are never any actual names on them. They are all filtered. Warning signs???

As for the people trying to get you to ‘sell’ as a brand ambassador - I honestly think that they are amongst the worst people out there in society. They will sell you a story about some kind of tragic life event which made them become an empowered woman and the BS they wanna make up. They will get you to fall for a ridiculous sob tale and then you’ll have to sell over £1k of product (which is basically sudocream and a plastic rotating flimsy brush) PLEASE DO NOT FALL FOR IT - read this and TAKE NOTE. You will fall foul to a scam and be taken for a ride.

24 March 2021
Unprompted review
Rated 1 out of 5 stars

Seemed too good to be true and it was

Purchased after being pestered for weeks by someone I had been following on Instagram for over a year, and who I actually trusted. It all seemed too good to be true, and of course it was. I was asked about my skin concerns and was told the lumi would resolve them all. I have been using for around a month and have now broken out in acne all over which I have not experienced for over 6 years. None of the other products (such as the eye cream) have made any difference either. I’m so disappointed due to the price paid and also being worse off in terms of my skin condition.

22 March 2021
Unprompted review
Rated 5 out of 5 stars

Ordered 4 days ago and already…

Ordered 4 days ago and already received! So far so good. Much better than the dupe I ordered on amazon, can really tell the difference... Excited for this to do wonders to my face!

22 March 2021
Unprompted review
Rated 5 out of 5 stars

Lumispa

Ordered a Lumispa for my partner less than 2 weeks ago, arrived promptly and it’s a great product, she loves it.
Don’t be put off by the negative reviews on here, find a reliable seller and you will have no issues getting your product.

18 March 2021
Unprompted review
Rated 5 out of 5 stars

Love the Lumispa by Nu skin

Love the Lumispa by Nu skin. Very happy with the before and after sales service. Received my order within a week. This is a good quality device and worth the investment. My skin improved within a week and I noticed overall softness and tightened pores with visible skin renewal in problem areas. I normally struggle with bad reactions to skin care products, so would definitely recommend it.

15 March 2021
Unprompted review
Rated 5 out of 5 stars

Love the Lumi Spa

I am very shocked by some of these comments and thank god I didn’t read them before I purchased the lumi spa otherwise I never would have! I don’t normally comment on things like this but I really feel I need to stick up for nuskin!
The lumi spa is the best thing I’ve ever used on my skin! I too broke out when I first started using it but after going back to the girl I purchased it from she explained to me about skin purging and maybe needing to change my cleanser if my skin didn’t clear up. However, I stuck with it and about a month later my skin is beautiful! This is the number 1 cleansing device in the world so I’m not sure how people can make out it’s a load of rubbish?! Also if people have bad customer service from influencers they maybe need to change who they buy their products from or just shop direct from the nuskin website.
I’ve recently purchased the mud mask too. I had to wait nearly 2 weeks for it but again the girl I purchased it from explained that the slow delivery is nothing to do with nuskin and that it’s delays at the boarder because of brexit. Nuskin are based in the Netherlands and if anyone has watched the news lately they have even said on there about shipping delays for many companies because of brexit! I received regular email updates from nuskin about the delivery and had no problems! We’re also in a national lockdown so I don’t understand why people are so inpatient having to wait for their deliveries, it’s not like we can go anywhere!?
I’ve also researched the company and it isn’t a pyramid scheme as they are illegal! Nuskin has been around since the 1980’s and voted as number 1 place to work by Forbes a few years back. They are also on the New York stock exchange so if they were a pyramid scheme they wouldn’t be on there. I love the lumi spa and all of the products I’ve used so far and many of them have won awards. Please don’t let these negative reviews put you off buying from nuskin. Also don’t trust the products from eBay or Amazon as these could quite easily be fakes, always go direct to the website or from a trusted rep!

14 February 2021
Unprompted review
Rated 1 out of 5 stars

Placed an order on 30th jan and still…

Placed an order on 30th jan and still no sign of the product. When you’re paying £200 for an item you’d like it to arrive within two weeks or at least be told an estimated date/ reason for delay. No communication at all after multiple emails and calls, really disappointing. Would not buy again.

12 February 2021
Unprompted review

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