nunababy.com Reviews 

Awful customer service. My car seat was recalled however, the company didn’t tell me until 2 months after it was reported.
The seat belt is faulty and not safe. It loosen with being pulled. The company just tells you to quit using it and to wait for the cleaning kit. A cleaning kit that isn’t even ready to be sent out. They keep giving everyone the run around and won’t honor their warranty either!

Really quick response time via email. They found me a replacement part that was reasonably priced. From email to product at the door it was 5 days.

As a mother of two and expecting two more in the next few months, I would not purchase anymore Nuna products. I regret owning 3 car seats and a stroller. They have a two year warranty, which means if a safety feature (like your stroller buckle suddenly doesn’t work for whatever strange reason), they require you to purchase other parts (like the frame) to be able to fix your safety buckle. Which costs about $400.00. Which is ridiculous! The stroller itself is over $500.00. Does not make any sense. They are taking advantage of us consumers with overly priced parts. They also take a long time to respond, it’s like playing phone tag with someone for weeks. There should NEVER be an expiration on safety features like the buckle to your stroller.

I left a review on their website at their request and they moderated it because I mentioned that the item was faulty and their customer service was difficult to deal with. Be wary of trusting the reviews on their own website.

Edited following a response to this review from Nuna:

I received an email from reviews[AT]nunababy.eu at 15:04 on 23/10/2024 stating, "Your review has been moderated. It cannot be published to the website. Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!".

You didn't "modify" my review but you moderated it by refusing to publish it. My review contained no poor language and simply set out the facts of my customer experience. I would love to know which guidelines it failed to meet, aside from highlighting a terrible customer experience...

I purchased a whole stroller set from them after testing out the stroller in 2 different stores. I bought the Nuna Mixx Next stroller, Pippa Rx Aire car seat, and the bassinet attachment. Forgive me if I’m misspelling the names a little.

On the 7th use, my stroller started to squeak. It got progressively worse.
The canopy on the stroller sags and looks misaligned when fully extended. It also doesn’t fully lock in place all the time so when I go to pull it forward it yanks the seat upright with my child in it.

After I contacted customer service, they emailed me requesting videos and photos of the issues, my receipt, and product serial number. All of which I supplied.

After a couple of days they emailed me back and said that the stroller functions as designed. Basically telling me that the squeaking is normal and the canopy problems are normal.

Won’t help fix or replace. This stroller is 2 months old.

I am a first time mom and bought this garbage thinking it was going to be great because it’s carried by reputable stores like Pottery Barn, Nordstrom and Saks.

What’s funny is that in stores like Pottery Barn and Nordstrom these strollers look perfect and function so smoothly. In stores you don’t see any issues, they look super sturdy and do not make any noise at all. What an absolute bait and switch!

I am so disappointed and upset (to say the least). My friends that have 2 other comparable brands don’t have any issues. I should’ve listened to them.

***I am updating this after Nuna responded below. They responded first by giving me some bogus US website to send my complaint to.
**Shortly after I posted this update, they corrected the website address to their US customer service. The same site who wouldn’t help me in the past. Just footballing me around for my $1800.
Proves my case and just goes to show that this company is absolute trash.

We received exceptional service when speaking with customer support about a replacement part for our Nuna Mixx Next. Particular thanks go to Ella Brown who went above and beyond to support us in getting the product that we needed. Would whole heartedly recommend.

Nuna pram’s wheels started falling apart after just 1.5 years of standard usage which clearly shows there were defects. The shop in Brussels where we bought the pram has been claiming for a number of months there are no spare parts available which they could order for us. In line terms and conditions stated on Nuna website we requested them to replace the whole pram then which they refused. We contacted Nuna online for EU and international but they have ignored our messages for past half a year. We also contacted Nuna online UK (where we live now) but they refused to help as the pram was bought in Belgium.
We wanted to invest in a good quality pram which we use for a number years. Instead we are now stuck with a broken pram and none of the Nuna / shop customer service are willing to help. This is incomparable with Silver cross where we bought a high chair and were immediately provided with replacement in case a part broke and no spare parts were available.

We are using baby stroller for 3 years now. As our family extended the double decker option comes handy. This product is well used daily and we put quite a few miles on it (on average we walk about 2-3 miles per day). Recently we had a pleasure to get in touch with their customer service - they were amazing, helped us to source the wheels that were run down and didn’t charge a penny. Quick to respond and solve your problem. I was genuinely impressed.
Edit. Ella B. from UK customer service - you are a star - thanks for your help.

Fab products and outstanding customer service, very happy customer who has the Nuna Sena Aire and just spoken with customer service who were amazing, particularly Lauren, thank you, highly recommend

Purchased the nuna Demi grow back in 2020 when I had my son with the intention of using it as a double pram when we had our next baby. That time has come and when we have gone to purchase the sibling seat, they advised that there will be no stock until August… AUGUST. I am writing this in April.. and have been looking since feb/march.
what shall I do now.. carry my son on my shoulders?
Whilst I did love the pram, this is very inconvenient for anyone needing the sibling seat! We can’t choose when we’re going to have another baby.. Ha!
When I contacted customer service to see if this was correct from all retailers, they did in fact confirm this with sarcasm and an absolute lack of empathy when I explained my son is autistic and vital we needed one for him for his safety. Trust me, I’d love it if he was able to walk safely and independently! We will now be looking at alternative double prams and throwing out our Nuna. Unfortunately would not recommend going forward.

I had a great experience with Nuna customer service. I was looking for a replacement raincover for my stroller everywhere and decided to go straight to the source and ask where I can purchase it. Lisa from Nuna replied they are able to provide the replacement free of charge. I am extremely happy with this result as I really cared to have an original well fitted raincover. I already recommend Nuna Triv Next pram to everyone and now i will do it even more knowing their customer service is so good.

Horrible customer service, once they get your $ you are on your own. I reached out to customer service when I received my stroller about how I was disappointed with a stroller with parts seemed faulty and cheaply made. I wanted to see if I could possibly trade it in for a different stroller & pay the difference, but told me to work with the retailer. After 6 months of back and forth Nuna nor retailer could not do anything. After I expressed to Nuna I was disapointed, customer service team responded “we will share this with our team!” Moms- go with other brands!!!

I purchased a nuna mixx next March of 2021. I sent them emails in 2022 2023 that my stroller was damaged. I never gotten an answer back till today. Just to tell me my warranty was not covered any more. What a lack of costumer service. They didn’t even try to help me. Known that I did email multiple times. Their answer was that they did reply back to my emails and to purchase a 350$ new base. It’s not like I waited till today to report the issue. They knew there was an issue because they saw the old emails. While waiting for an answer I even had to purchase a new stroller (Uppababy). I would never recommend Nuna any more to my friends and family. They lost a customer. I purchased multiple items from them. Don’t waste your money. You’re better off with Uppababy better quality and helpful customer service support.

Amazing Service!
We’ve got a Nuna Mixx Stroller and we just bought a new Nuna Pip Urbn Car Seat. Unfortunately, we didn’t get the right adaptors and impossible to find it on any websites. I reach out the customer support and after sending photos, references and invoices, they kindly sent me the right adaptors as spare parts. Thank you so so much. We love the Nuna products and we are more than happy to see such a good will gesture.
Thanks again to Ella!

I purchased the Nuna TRES LX car seat during my pregnancy but could not find an isofix or car seat base compatible with it because it already has an integrated base. I tried to return this because this style has now been discontinued but the very rude customer support that I received informed me that I cannot return it because the product range has been discontinued. So now I am stuck with a car seat that cannot be fitted with any car seat base when I desperately need to rotate it for my baby. I have shared this negative experience with some very high influential creators online and sure to say I hope people don't make the mistake I made and purchase from Nuna as they are super unhelpful when it comes to getting any kind of replacement or help whatsoever. Furthermore I am not sure as to why they produced a product and then decided to just discontinue it when I had purchased it so recently prior to them doing so.

I wrote to Nuna to buy some replacement parts for my Nuna Pipa Next.
Lisa wrote back to me promptly and arranged for the parts to be sent free of charge as a goodwill gesture. It was such amazing customer service and I am really impressed with Nuna!

I contacted Nuna as I wanted a replacement baby insert for my pipa next.
I spoke with Lisa via email who informed me they have limited spare parts but she would try her best to try and find one for me. Lisa managed to find me a replacement in the colour I needed and sent it free of charge as a good will gesture! Thank you so much Lisa!

Absolutely amazing customer service and such quick responses!

Excellent customer service by Lisa at Nuna - we lost the adapter to connect our bassinet to the Nuna Triv buggy and with a new baby coming in a week we were desperate to replace it. We called Nuna and they were happy to send us one as a gesture of goodwill, even though we would have paid for it happily - they were quick to answer the phone (no long queues with endless music!), send a follow up email and sort us out. Above and beyond my expectations!

Nuna have been absolutely amazing there bundle set I brought from John Lewis but they were still happy to help us as there was no adapter for car sets to go on the pram. I ordered the wrong one twice and returned got refunded on both products with no issue. To find out the item I need cannot be ordered they have sent it to me as good will!! My baby girl loves her pram and car seat and I would definitely recommend this make and model. Thank you for being so helpful and qwick responses.

Very poor Nuna EU customer service. I have sent them a product request on 05Jan via official request form on their website and I did get automatic e-mail responce from Nuna in case I have any other questions to contact them via e-mail. No one answered my request in the first place so I've sent an e-mail after 15 days to ask whats going on. No answer so far and that was 10 days ago. I am deeply dissapointed how they treat their customers. I have so many Nuna products and I always loved design and quality of Nuna but the customer service is very poor and unprofessional.

*Edit: Thank you Nuna UK for really fast feedback (within 2 h) which actually led to imediate responce from Nuna EU. A mistake can happen to anyone and this is a great example how you can learn and grow just by keeping up with your customers and their reviews.

Good job Nuna!