Inglesina Reviews 24

Awful pram. Didn’t make it to year 3. Two wheels broken and the bar across the pram broken too. Had to constantly WD40 to keep the mechanism working too. Do not make the same mistake, avoid!

I wanted to share my experience with Inglesina UK's Copernico car seat and their customer service to hopefully prevent others from facing the same issues.

We bought the Copernico car seat about a year ago and initially, it seemed perfect - decent size, easy to fit, and comfy for my little one. However, in early January this year, we noticed a significant problem. Two plastic panels, which are bolted into the foam insert on the side of the seat, became loose. Upon inspection, I found the foam was torn, and the structure was compromised.

I returned the seat to Bump to Baby Prams in Deeside (shoutout to them for their support), where they documented the damage on 12th January and contacted Inglesina. Initially, Inglesina promised a prompt replacement under warranty, but what followed was a frustrating cycle of delays and excuses.

It's been over a month with no resolution. Despite assurances for a replacement by 14th February, that date came and went without any update. Direct conversations with Inglesina's staff, including Hannah and the Director, Jonathan, have led nowhere, with no confirmed date for the replacement to arrive from Italy.

This situation has left us without a safe car seat for our child, highlighting not just a potential quality control issue with Inglesina products but also a serious lack of effective customer service. A company of this stature should have replacements readily available, especially for safety-critical items like car seats.

I'm sharing this to urge caution to anyone considering Inglesina for their car seat needs. Based on our experience, both the product durability and the company's customer service have been deeply disappointing. It seems these car seats, which shouldn't fall apart within a year of occasional use, may have underlying quality issues, and the company's response to such matters is inadequate.