nunababy.com Reviews 

Very stressful situation that nuna has not helped. I’m from the UK and bought my nuna triv next stroller here but when I went on holiday to the US our seat got lost in transit. Our child is too big for the car seat so we reached out to the US support team which directed us to the uk/European team. They said they can’t supply us with parts… even if we paid for them! This renders my stroller useless.

I can’t find anything online, they aren’t the most helpful people, trust me when I say don’t fall for the fancy marketing. To all the new mums AVOID

REPLY: This is precisely my point, I think it’s ridiculous how as a consumer we can’t buy a part of the stroller you sell, it renders the rest of the product useless, which was bought for over £1k!

I also read online that in the US you can get a replacement part, don’t know how true this is.

So disappointing, save your money, these products are not worth it! Absolutely terrible experience. Our stroller wheel bolt fell off not even a year into gentle use and we need a spare part. I emailed Nuna back on February 25th, 2025 and they responded they were going to send me a new set of wheels. On March 6th, they sent me the wrong set of wheels and when I emailed them back to tell them to send me the front ones, which are the ones I need. They emailed back stating, they were not in stock and it would be +/- 60 days. I told them I had a trip out of town and I needed my stroller, “there was nothing they could do about it”. It is now June 11th and yet no wheels. I did email them again May 5th and they emailed me back, May 8th to tell me it can be another 60 days. It’s ridiculous how much I’m struggling with my now toddler because I don’t have a stroller! Could’ve probably bought one for half the price and it would be working fine, but I won’t be buying such an expensive product from them again.

The worst stroller company and products!!! Dont buy ever from them !!! Purchased the bmw nuna mixx and once i changed stroller from bassinet to the seat the stroller started maken loud noises. Called them they told me to send the stroller back ( which i had to buy a box also for ) and in 7-10 days theyll send me a new one . I explained that isnt fair do to a defect and why shuld i have to go out of my way to buy a box . Also explained i dont drive so i need a stroller i cant be without one especially to pickup my child from school they told me nothing they can do. The manager that handles all warranty didnt give 2 craps and said nothing i can do. Also to mention i bout the nuna swing and the velcro on the strap wasnt strapping and my baby almost fell out of it. Complete crap of products and customer service sucks!

I have multiple Nuna products, and the products themselves are great. However, Nuna’s operations are a complete mess.

In a recent example, I tried to purchase a spare sheet for my Nuna Paal travel bed. Nuna France (my local branch) said that they do not sell it. Nuna UK does sell it, but they do not ship to France. I have not been able to find any retailers that would ship Nuna Paal sheets to France, and now I will have to order the sheet to a friend in the UK who will then forward the parcel to me.

This is just one example out of many messy interactions with Nuna’s after sales support. I dread the day when I will need spare parts for any of my products. Other reviews here seem to confirm my experience of Nuna’s operations being a mess.

EDIT: I understand that the root issue here is Nuna France, and that this unfairly falls on Nuna UK. However, Nuna France is not on Trustpilot to my knowledge, and it’s the same brand.

Very speedy and efficient - exactly answered my query and solved it really quickly

Absolutely terrible experience. Our stroller wheel bolt fell off a year into gentle use and we needed a spare part. I was told by Nuna they have zero spare parts available for the foreseeable future. I’m not sure how this is possible but I won’t be buying such an expensive product from them again.

Truly horrific customer service amid recall of dangerous car seats. Please don't buy any products, as the company is clearly on a path of destruction.

Our car seat was recalled. We were sent a repair kit for a different model than we purchased and the company has said "this is all we can do." This isn't a discretionary item; we need it to be safe (and paid a premium), so we are simply throwing our car seat away and buying a different brand.

Outreach to customer service gets a "we will pass this feedback on," but no real action. I have been clear; I am not providing feedback... I want a replacement or appropriate repair for the $600 UNSAFE, RECALLED car seat we purchased.

Sham company. Many class action lawsuits are in the works. Spend money elsewhere.

Horrific customer service! Defective product. My stroller locks and won’t unlock! After contacting Nuna for warranty I was told to disassemble the frame, mail it back, and wait for an “unknown period of time” for a replacement, in a completely different color than that of what I own. I spent so much money on this system the last thing I need is it mismatching but that’s not even the real concern here as they think a new mother can be without a stroller for “30+ days” and they can’t even put me on the list for the replacement unless I send my product back first!? WHAT!? This is by far the worst customer service I have ever experienced. Save give money.

I’ve been a loyal Nuna customer for years. We own multiple products from the brand—an infant seat, stroller, and a convertible car seat. I used to believe Nuna was a company that put child safety first. After our recent experience, I no longer feel that way at all.

First and foremost: we were never even notified about the recall. I only found out by chance while reading about car seat safety online. No email, no call, no letter—nothing. That alone is completely unacceptable for a company selling products designed to protect children in potentially life-threatening situations.

After discovering the recall on my own, we followed the instructions, cleaned the seat, and installed the new cover Nuna provided. The result? Deep frustration and serious concern.

The cover does not actually fix the problem. Maybe it stops crumbs from getting into the buckle mechanism, but it does nothing to address the fact that the mechanism itself may be faulty. If a product designed to protect my child in a crash can be compromised by crumbs, it was never safe to begin with. I asked Nuna directly if the new cover guarantees the buckle won’t fail. No answer. No assurance.

The new cover design makes the seat harder to use—especially rear-facing. It’s nearly impossible to get a finger in to press the release button when the seat is rear-facing, which is the safest setup for our daughter’s size and weight. We literally struggle to unbuckle her every single time. I can’t believe this design was tested and approved for real-world use.

The replacement cover doesn’t even match the seat we paid top dollar for. This might be the least of our concerns, but it speaks volumes about the lack of care. We spent a lot on this seat. A mismatched cover after a major recall just adds insult to injury.

Our seat is still under warranty and I expect Nuna to stand behind their product and replace it entirely. We’re happy to send the original seat back once a safe, functional replacement is received.

Between the lack of recall communication, the insufficient “fix,” and the overall poor customer support, Nuna has lost us. We’re no longer customers—and I’ll be telling every parent I know to look elsewhere. You don’t cut corners when it comes to child safety.

Do better, Nuna. Families deserve better.

Obtained a Nuna pram, had a silver cross car seat already, messaged customer services who told me I needed a certain pack of adaptors, created and sent the link for a custom order.
I brought them, arrived quickly, didn’t work…
Went back to customer services who then said, “ we are unable to advise further on compatibility between the silver cross car seat and the Nuna Mixx stroller” basically they don’t make any adaptors to fit other brands.
Then they have claimed they don’t cover return postage costs… despite it being their customer services who told me the complete wrong information and mid-sold the product entirely, apparently forgetting about consumer rights!

Someone from Nuna reached out and apologized for the terrible customer service experience I had. They went ahead and sent me the Carrier that was offered with my purchase. Although it was a frustrating experience, Nuna came through and resolved my issue.

Loved their products originally and spent close to $2000 on them. However, the RAVA car seat we purchased less than a year ago was part of the recall and they cannot send me the remedy kit in the same color I ordered. For a $600 car seat, it is unacceptable that they cannot replace the exact color I purchased. Very disappointed in their customer service.

Nuna Customer service it’s really bad. They’re always busy. They take forever to reply to a simple email. I paid over $1000 for the car seat and stroller and I’m having issues with them with the attachments. Worse stroller have gone even Walmart brand it’s better quality and customer service is better. they keep using excuses to not send me the new part. Supposedly they are sold out but if you go online, they’re available don’t buy a stroller from them. Go to Walmart or go to a thrift store will get better quality.

I contacted the customer service team to ask about the availability of a Nuna Aire Travel cot replacement bag and was answered within around 30 minutes by Ella who provided me with a link to order this item. Excellent customer service and nicely done. Thank you.

My car seat is part of the HUGE recall for the Rava. I am extremely dissatisfied with the “resolution” and the customer service is horrible. Rehearsed lines, lack of empathy, extremely rude. If you want to purchase from a company who will work with you if there are problems it is NOT Nuna.

Update: No one reached out to assist me from the company even though Nuna commented back on here and stated that they would.

I would strongly advise against purchasing from Nuna. Their products are defective, and their customer service is beyond frustrating. I reached out on February 17 regarding a warranty issue with my stroller (Triv Next), which became defective with normal use. Nearly a month later, I’m still waiting for a resolution because they take days—sometimes up to five—to respond to emails. To make matters worse, they don’t offer any phone support, making communication nearly impossible.

Nuna is also not honoring their own warranty. They are now requiring that I return the defective frame before receiving a replacement, which is not stated anywhere in their policy. This leaves customers without a functioning stroller for an extended period—completely unreasonable for a product that is essential for daily use.

It’s clear that Nuna does not stand behind the quality of their products and makes the warranty process as difficult as possible. If you’re considering buying from them, think twice. The frustration and poor service are simply not worth it. Save yourself the hassle and choose a more reliable brand!

I needed a replacement clip for Nuna Leaf toy bar. I have left a 4* as they don’t do replacement parts. In this day and age and unnecessary waste this is not great. They did however provide a link for a replacement toy bar at a fraction of the cost of an online new one. Good quick customer service and the item was posted by a good courier the same day. There are some terrible customer service reviews but this was not my experience.

Do not purchase items from NUNA BABY. In the event that you have any problems with your car seat or travel system, you will be required to send the items back prior to receiving a replacement, which therefore leaves you needing to purchase an additional seat to safely transport your baby. I literally just got off the phone with NUNA and they told me that they could not recommend an option but that the car seat would need to be returned prior to receiving a replacement. Where does that leave parents? This was a splurge baby item for my family and now we need to go purchase a new car seat for our 2 month old baby. I have 5 children and have literally had all the major brands of seats and travel systems, by far, this is the worst company to navigate if you have an issue with their defective products. Do yourself a favor, purchase another brand, I am sure you will save yourself a major headache and have a peace of mind knowing that you can safely transport your infant. Key takeaways: horrible customer service, return items prior to receiving replacement item and need to purchase additional infant seat.

I could have given a negative star if the website allow me. Pathetic customer service. They cancel your order after payments saying the product is out of stock when the website still says in stock. This happened to me twice.

Do not buy PAAL - the bassinet mode netting after a few uses became faulty. It is dangerous to now place a baby in the travel cot after only using this around 10 times.

@nuna_uk are refusing to send replacement part under warranty - please be warned and look for alternative products.

Even though the netting has frayed and is faulty, apparently "something has caught it".

Because except for putting the baby in and out to sleep as well as the mattress, we also wave sharp objects inside it too!

Absurd customer support or lack of.

Their response to this is exactly what you’ll face - we’ve only had it for 2 months and use it for going to in laws as a travel cot, what it should be designed for and work.

I’m disappointed how bad the product has lasted and the fact I had to write an honest review and also highlight their abysmal customer service from the response.