NOVASOL Danmark Reviews 

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Novasol will ignore you.
We had a weeklong stay in Italy. The home owner decided they will charge us money for a piece of property that got damaged due to their own ignorance. The home owner kept my deposit thus stealing the money. I asked Novasol for help. First they admited on the phone that this shouldn't have happened. Then while processing my complaint via emails (which took weeks BTW) they completely changed their stance and told me the whole situation was my fault. If you dream of a vacation where for once you won't have to stress because someone competent is taking care of you, then Novasol should not be your choice, ever.

They cancel accomodations with short notice. Very frustrating.

That is second time when experience with novasol is terrible and honestly recommendation for all is AVOID this company.

For a house on the danish shore we rented this summer, a huge lawn was shown in the pictures, but in reality most of the depicted area was covered with high grass, so the kids could not play there at all. After asking for the grass to be cut, there was a "protected area" blah blah blah answer. No refund was given even though this clearly was not fitting the pictures used for advertisement.

you took my money and canceled my booking, was 11 000 dkk. Im going to court with thsi

Although our booking didn't work out, we had a very satisfying and pleasant customer support and we got a full refund within days.

So we rented a house in Spain. Found out the hard way A/C isnt included in a major villa : Response from Novasol - You should have checked the checkboxes. Bad luck chuck. Use the fans! They are broken? My Girlfriend slept in the laundry basement. The "contact" just pulled his shoulder.

PLEASE SHOW ME WHERE😊
Text from the House : "Ultramodern holiday home with large windows that reveal a fantastic landscape. The fully equipped kitchen has enough space for you to cook there. All the bedrooms on the first floor are furnished with exquisite taste, and the master bedroom has a privileged view of the private pool and the Mediterranean Sea. The lovely terrace with sunshades and luxury garden furniture, right in front of the pool area, invites you to cozy gatherings and romantic meals with a fantastic view of the nearby mountains and the typical white houses in the villages and along the coast. Taste the typical rural cuisine in Cómpeta, and try, for example, 'migas,' or simply enjoy some delicious tapas for a light snack. Enjoy a promising vacation at the highest level with a guarantee that you'll feel comfortable! The house is located on a slope and can only be accessed via several stairs (56 steps). The last part up to the house is on a steep road, which is only partially paved."

I wish I could give them zero. I paid £1600 for a week at a house in Campsegret near Bergerac just over a week ago. Everything was falling apart and it hadn’t been looked after for years. Tree root causing subsidence pushing up tiles in the lounge leaving them cracked and broken - a real hazard. House was infested with mice and cockroaches - which I only realised towards the end of the stay after they made an appearance. Pool patio dirty- umbrella's broken, dirty stained pool chairs. Stained bed linen. Towards the end of my stay I awoke to find cockroaches on my bed and live mice in the bin eating food from the bin and living in nooks and crannies in the house. In the last few days found one dead mouse and one live mouse in the pool. The list goes on and on. Sent picture and video evidence to Novasol and they won’t refund a penny. I’ve been with them every year for 5 years. Appalling treatment of a loyal customer. I emailed them while on holiday but they say I didn’t give them an opportunity to rectify things. I can only tell them about these things as they happen. We were out a lot sightseeing during the first half of the week so I only spotted these things midway through the holiday. I only spotted the mice and the cockroaches during our last few days. Does that negate the appalling experience I had? I came home covered in cockroach bites and my children had red blotches on them I suspect from the pool. Steer clear. They’re clearly not checking these houses out and if things go wrong they don’t take responsibility. I complained to the owners representative about the floor in the lounge and the poor security of the lounge door upon our arrival on day one and to Novasol midway through the week but it seems that doesn’t count and they won’t refund a penny!

We had quite an unfortunate experience with Novasol Denmark. We rented a summerhouse in Marielyst to celebrate my 50 yr birthday.
- The house was not the same house as advertised as we rented the house. Planning and location was correct but the inside of the house was different than the pictures. Novasol uploaded the correct picture on our check in date. I got screen shots with house number, before they updated the website.
- We rented the house due to outside jacuzzi and sauna. We checked in friday and realized that the jacuzzi did not function. We called the service number and someone responsible arrived saturday morning. Apperantly, this person had no technical skills and could not figure out the problem. A technical person arrived monday. The problem was that water tap to jacuzzi was not turned on! We could not use the jacuzzi for 2 days/3nights of rental.
Finally, we contacted the Novasol customer service and sent a written message.
We have not received any response, other than standard emails.
So dissapointing breaching trust and not taking care of their customers.

We booked this house for 3 reasons: Spa, kid-friendly yard, and beach nearby. All of those 3 things were a major disappointment to put it mildly!

First off, the spa was so old and worn out, it broke on the first day (a button fell off!) and they had to send someone to repair it the next day.

The swings in the yard were completely rotten, falling apart and outright dangerous to use! This was not fixable during our stay.

The beach was 90% rocks and metal ramps for boats, not at all enjoyable for our kids, so we had to drive to a different beach. The other 10% was seaweed.

On top of all that, the beds were horrendous to sleep in, we could feel every spring in the mattresses!

We submitted a complaint to Novasol and they only refunded 323DKK for this sad excuse of a holiday house, which is not good enough!

Impossible to get in contact, when having a complaint about the house. You just keep sending the bill and reminders for cleaning, witout answering our mails. Pretty frustrating! We have only one possibility here, and that is to pay the bill for something that we dont agree into. If you at least could have talked to us…

My wife and I along with our daughter and her partner hired out N-5560 which is a hytte near Nedstrand in Norway. The location, near the fjord was pleasant but we did worry when, upon arrival, we saw four fly killer strips hanging near the kitchen sink.

Our fears were justified when we opened the back door and hundreds of flies swarmed in. We then closed the doors and windows and set to work with fly spray and fly swatters. We should have abandoned the hytte there and then but there was no alternative available in the vicinity.

The flies were everywhere. They came from outside, from the ceilings and everywhere. Cooking was almost impossible and trying to get sleep was a nightmare. After a few days of this hell we phoned Novasol to complain and eventually abandoned the hytte and booked into hotels.

This property had a serious fly infestation problem and should never have been offered out for rental.
On our return home we lodged a complaint both with the owner and with Novasol.

The owner referred us to Novasol. Novasol said that they could not be held responsible for insects outside the property (even though the property was infested) and the owner has not offered any compensation.

We feel that Novasol should have contacted the owner and sought compensation on our behalf and told them that they would not re-list the property until the fly infestation problem was solved.

If we do not get compensation for a ruined holiday, due to a problem that the owners must have been aware of, we will consider taking legal action.

WE have previously rented many holiday homes through Novasol and not had any problems. With this experience, unless we are compensated, we are unlikely to use them again.

To add to the problems with this hytte the decking was dirty and the bar b que had not been cleaned.

We would urge Novasol to get its act together and secure compensation for us and de-list this property until the fly infestation problem is solved.

We use Novasol as agency to rent out our summerhouse in Kulhuse Jægerspris (DK). Recently the cleaning in between bookings has been very bad. The local agency office (Gilleleje office) does not respond to our complains. Novasol 'Gilleleje office' does not provide the service they are claiming. We will definitely resign the agency agreement asap!

Bad customer service and the renter house is a mess.

Hired a summerhouse that had clearly not been cleaned for a while.Booked it through booking.com for 4 days but realised I was being charged the equivalent of a week. Had expected prices to be high in peak season but had also expected the house to be clean and in a reasonable state. It took several phone calls and two days for Novasol to organise for a cleaner to come with one full day left.It was not enjoyable spending time in a dirty and run down house.

I complained about the service and state of the property but still to hear back. I went with what I thought was a reputable company but I'm now appalled by lack of customer service and would NOT recommend.

Looks like you’re in the Netherlands. Go to the Dutch Trustpilot site

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Michel
2 reviews
NL
Rated 1 out of 5 stars
Screwed for €1700
Booked a house in Croatia, however badly maintained and didnt fit the advertisment profile. House full of bugs due openings at old Windows so 2 kids who were crying into sleep. Main toilet in maintenance and 2nd no toilet sent. To take a dump we needed to drive 10 minutes. Unhappy kids so wanted to leave. Called Booking twice and all they said is they needed cancel confirmation from Novasol. Novasol they couldnt reach and our host said contact with Novasol is impossible. I dont care for Novasol because I booked at Booking. We left and found something else for €100 per night. Im sure I wont get a refund and customer service isnt helpfull at all and basicly says not our problem. MY WORST VACATION EVER!

Booking did let Novasol know on August 9th but no feedback after daily mails. When home, around August 22nd a reply of Sean Novasol. Now, 3 weeks later still nothing. No use to share my booking number here because nothing will happen. Lawyer will look into case.

We have been at Fåborg for one week, but we didn't have access to the swimmingpool and activity basement. We should have been given a key to enter those but we haven't received it.

We've tried to call Novasol several times (5 times). The people of Danland have sent an email on our behalf and have also tried to call (normal number and hotline). But we we're unable to get in contact with Novasol.

No customer service by Novasol, next time we'll make a reservation with Danland.

The ad for the house we rented is misleading / a fraud (FPV856). Many pictures and the floor plan show parts of the house which are not accessible to the guests. What you get is not what you see ( and you paid for!).
The access to the last floor is blocked. No master bedroom, no roof terrace, no large bathroom and 1/3 of the advertised surface missing.
We exchanged on the chat with Novasol at the time of booking to ensure that we would get access to the full house. They confirmed that it would be as shown on the ad. THIS IS WRONG
This was immediately notified to the agents at checkin, they replied that it was not their problem but Novasol’s fault.
Our written complain to the renting agency within the first 48hours of our stay remained unanswered after 3 weeks. We are claiming a refund for 1/3 of the amount paid for our 2 weeks stay.
The rest of the house is so so. Many things are broken or not functional. Electric plugs, ceiling lights , bedside lamps, garden features. The house is full of cheap decoration objects that look nice on the pictures but aged badly and are not cleaned regularly giving an overall impression of rundown and dirt. Broken garden features are just piled up around the house and not discarded
There is only one full bathroom for the house (for 10 people). The second is only a shower in a room (therefore not freely accessible if the room is occupied) and the third one is not accessible. This is too little for a house of this size sold as a luxury item.
Swimming pool was ok.
Our review through Feefo was not accepted and not published. They obviously only take what suits them
Overall not happy with our first experience with Novasol, will be the last one!

11 sept 20234 - Edit: adding my booking number as it seems they have difficulties to locate my numerous messages and reminders to their service desk
Booking nr: 8665772 - House FPV856

Poor Handling and Incorrect Cancellation by Novasol

I am very disappointed with how Novasol handled my holiday booking. Originally made through Coin Secret on 31st October 2023, I paid a 544 Euro deposit. Despite being assured by Novasol that everything would remain the same after their takeover, I received no reminders or communications. On 4th August, I found out my booking was cancelled due to non-payment, which was a result of Novasol incorrectly inputting my email and contact details.

We have flights and time off work planned, and this error is entirely on Novasol's part. I expect my booking to be reinstated immediately. This experience has been very frustrating, and I hope others are aware of these issues.