Next Day Catering Reviews 

Excellent service and they promise a quick delivery

It was easy to navigate! And easy to go through the purchase

Informative description. Good pricing.

Lucky to get one star.
Genuinely the worst company I have had to deal with in my profession.
Next day Catering is a joke. 2 months after delivering the different item to the one ordered and then telling me they would collect it and replace, I have had to place a different order and still havent had a refund for the 1st item.

AVOID AVOID AVOID. Placed an order and 5 weeks later, no order, 9 attempts of contact with no reply. I eventually got a reply after threatening them with trading standards. They take your money, don’t deliver the goods. Customer service is horrific. Probably the worst company Ive ever dealt with

No form of communucation i have emailed the company twice to get update on delivery it said 1 to 4 days its been well over that period no way to contact the company will never use the company again.

Website was easy to Navigate - when i asked a question about the product i received a quick response from customer service.

If I could give zero stars, I would.

Avoid this company.

I ordered a salamander grill because I urgently needed it for my catering kitchen. The company is called Next Day Catering, and the item was advertised as new, simply without the original box.

It arrived 10 days later.

Getting hold of anyone is virtually impossible. There is no customer service worth mentioning. You can’t speak to a person, emails disappear into a black hole, and the live chat is a complete waste of time—it simply tells you to send another email that nobody responds to.

When the grill finally arrived, I was genuinely shocked. Describing it as “new without the original box” was, in my view, completely misleading. It looked like it had been rescued from a scrapyard. The packaging was appalling, and the grill itself was covered in dents, chips and damage. There is absolutely no way any reasonable person would describe it as new.

I returned it immediately.

Since then, they have ignored my emails and still haven’t refunded me. At this point, I have lost all confidence that they intended to resolve the issue properly, leaving me with no option but to start a chargeback through my bank.

This has been one of the worst online purchasing experiences I’ve had. A company that advertises next-day delivery, supplies damaged goods described as new, and then ignores customers when they ask for a refund should be avoided.

Website is user friendly, easy to search for what was needed.

I wish I had seen the last two reviews before ordering from this dreadful company.
I ordered a wine fridge to the cost of almost £1,000 on Thursday 23rd July.
The reason I ordered from this company was because of it’s name “Next Day Catering’ which is what I was expecting with such a grand (misleading) name.
I used the standard delivery option which as per stated on the website “orders placed before 3pm would be delivered the following day in 96% of cases” and I would be “provided with a shipping time/date when placing the order”…. I was not.
I ordered at 10.30am so was expecting it the next day unless I heard otherwise.
When I had heard nothing from them all day I checked my account and it still said ‘payment accepted’ but not processed so decided that at this point I should cancel it as it didn’t look like it would be with me the following day.
I initially tried to call but the only one number provided does not take calls! I then tried to have an online chat but could be provided with no information and was advised to email customer services.
I emailed to try to cancel but was advised in response that “cancellation will incur a 5% fee as per our terms and conditions”.
I refused to accept that as the order had not even been processed but they refused to budge and just pasted and copied the same response and asked me how I wanted to proceed and that the order was on hold until I confirmed what I wanted to do so I said I would confirm when they could give me a delivery date to which I received no response.
I emailed yet again on the Monday 27th when I could see that the order had still not been processed asking when delivery would be and my reply was “I can see the order was put on hold as you requested to cancel delivery will be in 1-2 days please advise how you would like to proceed”
So at this point out of pure exasperation just replied for them to proceed with the order!
I kept checking and checking my account to see if the order had been processed and it had not so emailed yet again on Wednesday 29th (almost a week since ordering the item) stating that I would be away the following week so would be unable to accept delivery
No response….
Emailed yet again….no response.
Last Friday 31st (over one week later) I had a call from the logistics team saying that it would be delivered on Monday 3rd August. Fortunately I was not leaving the UK until tomorrow morning but if it hadn’t come today then I have no idea what would have happened.
It finally arrived today 11 days post ordering and even the delivery driver I spoke to said that all he ever gets is complaints about this company!
This company is one of the very worst companies I have ever had the displeasure of dealing with.
I urge you not to order from them if you want quick delivery or any sort of customer service, they are impossible!!

Not NEXT DAY! Two weeks and no delivery and no answer to phone or emails. Scam.

I found the product through a google search.
The product was cheaper than other large catering equipment providers although the warranty was 1 year shorter.
The additional discount helped and the check out procedure was painless.

Easy to navigate and slightly cheaper than other catering suppliers

I would strongly advise others to think twice before ordering from Next Day Catering.

I ordered a set of chairs for my business. The price was clearly displayed on the website, and I even paid extra for next working day delivery.

After waiting three working days, I received an email saying the price on the website was incorrect and that I would need to pay an additional £500.

The advertised price was the price I agreed to when placing my order. It is not the customer’s responsibility to pay for a pricing mistake made by the company. However, despite believing I should never have been asked to pay extra for your own pricing error, I was still willing to pay the additional £500. All I asked for was one simple piece of information: When will my order be delivered?

From that point on, I was ignored.

I contacted Jane, Sam, and several other members of the team multiple times. Nobody replied. The weekend passed, Monday came, and I was still chasing someone for a simple answer.

When I finally received a response, I was told the delivery would actually take 5 to 7 working days, despite paying extra for next working day delivery.

At that point, I completely lost confidence in the company and requested that my order be cancelled and my money refunded.

The most ironic part is the company’s name: Next Day Catering. Based on my experience, “Next Year Catering” would be a far more accurate name.

Poor communication, misleading delivery expectations, and customer service that disappears the moment a problem arises. This has been one of the most frustrating online purchasing experiences I have had, and I certainly won’t be ordering from this company again.

Good website, easy to order. Good and reasonable prices.

Very easy to order
Will use again

Easy to buy!

Stay away from this scam never received my order and when I called it took forever to answer with reply and said it’s on the way I had to call bank to get the money back.

Quick and easy experience. Good value

Great website easy to use and found what I wanted