Next Day Catering Reviews 

5,772
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 1,955 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the ease of using the website, noting it is easy to navigate and provides good product information. Many find a satisfying selection and good product descriptions available. Reviewers also often note the availability of a wide range of equipment and the ease of placing an order. However, some people mentioned significant issues with communication, as buyers have reported numerous times being unable to reach the company via phone or email. A few other people also felt that while some products are well-regarded, others have arrived damaged or were substituted with different makes unexpectedly, and delivery times were often delayed.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying greatly depending on the... See more

Product

Reviewers mention ambiguous feedback about product, reflecting a distinct split in customer satisfaction.... See more

Delivery service

People report ambiguous experiences with delivery_service. While many consumers experienced frustrating... See more

Website

Consumers find website to be positive, noting it is really easy to navigate and simple to use. Reviewers also... See more

Price

Users describe positive interactions with price, highlighting that items are often cheaper than other... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy ordering and item as required, however dropped one star for expensive delivery charge where it wasn’t next day delivery.

Rated 4 out of 5 stars

I googled parts I needed and this site came up and they had exactly what I wanted. The site was easy to navigate but shipping is expensive.

Rated 2 out of 5 stars

I originally gave a good review - however impossible to contact the company. No idea who was delivering or when. A delivery was made today a week later I don't consider that very quick. The bigge... See more

Rated 2 out of 5 stars

The price was good for a Polar drinks cabinet & it was duly delivered in the time frame expected, by a 2-man team. Communication in person however, seems impossible with customer service & even the... See more


3.3

Average

TrustScore 3.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 1% of negative reviews

Typically replies within 24 hours

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3.3

All reviews

(5,772)

1,920 reviews in the last 12 months

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Rated 2 out of 5 stars

Goods fine, service and communication poor

The price was good for a Polar drinks cabinet & it was duly delivered in the time frame expected, by a 2-man team. Communication in person however, seems impossible with customer service & even the sales team - no one available by phone & the system cuts your call off after a short while of waiting.
I paid £150 to have my old Polar cabinet collected at the same time & recycled responsibly, however, the delivery duo said they couldn't take it as the company uses someone else for this service.
I have sent numerous emails & called the company more than a dozen times in the last 4 days (not including the weekend) but my old cabinet remains on the drive & no one is available to talk to. I did eventually get an email response though, suggesting it was a priority to sort out - still waiting.
More people need to be made available to deal with service issues; all calls should be held & customers told where they are in a call chain; phone calls should then be answered by a person who is qualified to help. I would rather have paid a little more for my item and got good service.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst customer service and…

One of the worst customer service and one of the greediest company you can ever deal with when the order was placed the mobile number had extra 7 and they did not email me to check everything they did not do nothing they sent me a straight link for extra150pound so we can redliver the item and the worst part is tge shop is been open all day they can go and deliver it even if the number was wrong it said on the website 3/5 working days and its 15th day one of the worst company you can deal with

28 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SITE

DO NOT USE THIS SITE! They promise delivery within days then delay by weeks. Customer Service calls and emails are completely ignored. 3 months on we are still waiting for our £2k refund. Genuinely some of the most appalling customer service I have ever experienced.

29 July 2026
Unprompted review
Rated 1 out of 5 stars

Shocking company

Shocking company. We ordered an ice machine, thinking it would come the next day as the companies called 'Next day catering'. The day after we were notified it would be a 15 days behind schedule. We asked for a refund and were told that the refund was 'passed over' -this was 1st July. I followed up 4 separate times in the past month to ask where it was unto and when the money would be refunded. However, I never got a reply. I've enquired on the website and not heard anything. Calling their contact number is more than useless the line hangs up! Don't use this company.

29 July 2026
Unprompted review
Rated 1 out of 5 stars

Never again

Never again. Ordered packaging supplies, they sent all the wrong sizes, we returned. The baked potato oven we ordered - the site said it was in stock, it wasn't and had to be built by the manufacturers. We cancelled the entire order and TWO MONTHS later we're still waiting for a refund. Nobody answers the phone, nobody answers emails. Online help centre is a BOT, you never access a human being. Legal action now.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this company!!

Do not order from this company!!
You cannot contact them, you will not hear from them and god forbid you end up in my situation where you don’t get a refund and have to resort to a solicitor and ombudsman. Stay away from this company and use a reputable company instead.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

I made order in 22nd July was shown on…

I made order in 22nd July was shown on invoice 3-5 days delivery after many attempt on live chat was now told order can’t be delivered until 5th August if the company was being upfront on my order clearly stating my order wouldn’t be delivered until 5th August I wouldn’t have paid £2k plus.
Now I have ask for a full refund we wait and see what will happend next

27 July 2026
Unprompted review

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