Next Day Catering Reviews 

Quick and easy

I wanted to update my first review. Next day catering are an awful company to deal with, so I wanted to give people a few points to try and help you decide whether you should order from them or not and how to get a full refund.
1. Do not believe the delivery times stated it probably will not arrive on that date.
2. If next day catering do not deliver on the date shown, you are legally entitled to a full refund because they have broke the sales contract between yourselves by non delivery.
3. Screenshot everything, delivery dates, emails, customer reviews, the Which report for evidential purposes.
4. Do not use chat or customer form on website , customer service will not respond to it. Email everything and keep as proof.
5. Restocking fees, return delivery fees and refusing delivery fees and the offer of five pounds or any discount for a review is illegal in the UK. Next day catering does not supercede consumer law.
6. Formally email or signed for delivery letter telling them that you are cancelling your order and you are demanding a full and complete refund, to which you are legally entitled to. Legally they cannot withhold your refund. But they will try.
7. Report them to Trading Standards if they try any of these things and they will, I have proof.
8. Go to your bank or card provider and dispute payment for the reason that equates to your order. If that is unsuccessful take them to small claims.
9. After nearly four weeks of trying to get a full refund off next day catering for an order that was legally cancelled to non delivery, I today have received a full refund, no restocking fees, and no refusing delivery fees. This company will lie to you and try to charge you fake fees.
Google consumer law, speak to someone legally to get advice and fight for what you are legally entitled to by law.
SO DO NOT USE THIS COMPANY AT ALL, CUSTOMER SERVICE IS NON EXISTENT, YOUR DELIVERY WILL NOT ARRIVE WHEN STATED. THEY TRY TO CHARGE ILLEGAL FEES. IF YOUR ORDER ARRIVES DAMAGED OR THINGS MISSING YOU WILL HAVE A CARRY ON YO GET THEM TO SORT IT OUT.
SHOP SOMEWHERE ELSE EVEN IF IT GOING TO COST MORE, BECAUSE FOR YOUR OWN PEACE OF MIND IT IS WORTH IT.
TAKE ANY GOOD REVIEWS WITH A PINCH OF SALT, ESPECIALLY IF THAT PERSON HAS ONE REVIEW AND ITS NEXT DAY CATERING, PLEASE GOOGLE THE WHICH REPORT AND MAKE OF IT WHAT YOU WILL.
I HOPE THAT THIS HELPS YOU TO MAKE A DECISION AS TO WHETHER TO USE THIS COMPANY OR NOT, THERE ARE A LOT OF BAD REVIEWS MOSTLY SAYING THE SAME THING. MAKE A COFFEE SIT DOWN AND READ THEM BEFORE YOU ORDER FROM THEM.
Just so you know Next day catering refunded me in full by themselves but I had already started a chargeback claim, and I had emailed them and told them about what I thought was fake reviews, which report and the law.

easy to navigate website, and all good prices

Easy to find such an under budget pass through dishwasher . Easy to order. Thanks

Terrible customer service, I ordered and paid over £400 for products not been delivered and no reply’s after a month of chasing them. I have sent so many emails no reply. Do not order from this company.

This company is an absolute joke. They happily take your money, but then you never receive any goods, and nobody replies to your email enquiries. If you do manage to chat to a human in the online chat, they pretend to help, but actually do nothing. Still waiting for a refund after 3 months.

The machine sold was faulty , i`ve emailed 10 times no one replies , the live chat it`s a joke .don`t even know if they are real

Terrible communication. My order states that I would have a 24 hour delivery window and equipment unpack, both of which did not happen.It took over a week for delivery of a bar refrigerator and I had absolutely no idea when my order would arrive. I tried emailing and ringing the contact number on several occasions, but it is impossible to get anyone to speak to - my messages were left unanswered. There was zero tracking on my order and I didn't have any means to find out who would be delivering. When delivered, it was just left for my team to unpack. Next Day Catering makes a false promise of fast service and I will not be recommending them or using them ever again.

Found and ordered my part within 5 minutes. Absolutly first class.

Clearly laid out website enabled easy comparison between products

No hassle what so ever ordered and kept up to date throughout 👍👍

Avoid

I have a busy cafe and ordered a freezer from this company. It was stated that delivery would be 3 working days. It has been a week now, and no contact, no confirmation or information about delivery. This is a large item, and provisions need to be put in place to receive this.

I have used the live chat, emailed numerous times and had no response. I really wish I had ordered elsewhere.

Excellent service and they promise a quick delivery

It was easy to navigate! And easy to go through the purchase

Informative description. Good pricing.

Lucky to get one star.
Genuinely the worst company I have had to deal with in my profession.
Next day Catering is a joke. 2 months after delivering the different item to the one ordered and then telling me they would collect it and replace, I have had to place a different order and still havent had a refund for the 1st item.

AVOID AVOID AVOID. Placed an order and 5 weeks later, no order, 9 attempts of contact with no reply. I eventually got a reply after threatening them with trading standards. They take your money, don’t deliver the goods. Customer service is horrific. Probably the worst company Ive ever dealt with

No form of communucation i have emailed the company twice to get update on delivery it said 1 to 4 days its been well over that period no way to contact the company will never use the company again.

Website was easy to Navigate - when i asked a question about the product i received a quick response from customer service.

If I could give zero stars, I would.

Avoid this company.

I ordered a salamander grill because I urgently needed it for my catering kitchen. The company is called Next Day Catering, and the item was advertised as new, simply without the original box.

It arrived 10 days later.

Getting hold of anyone is virtually impossible. There is no customer service worth mentioning. You can’t speak to a person, emails disappear into a black hole, and the live chat is a complete waste of time—it simply tells you to send another email that nobody responds to.

When the grill finally arrived, I was genuinely shocked. Describing it as “new without the original box” was, in my view, completely misleading. It looked like it had been rescued from a scrapyard. The packaging was appalling, and the grill itself was covered in dents, chips and damage. There is absolutely no way any reasonable person would describe it as new.

I returned it immediately.

Since then, they have ignored my emails and still haven’t refunded me. At this point, I have lost all confidence that they intended to resolve the issue properly, leaving me with no option but to start a chargeback through my bank.

This has been one of the worst online purchasing experiences I’ve had. A company that advertises next-day delivery, supplies damaged goods described as new, and then ignores customers when they ask for a refund should be avoided.