Next Reviews 

Delivered in less than 24 hrs great service

The purchase was not yet delivered even tought said it will come on Wednesday, so today is Saturday and still did not atrrived.

Delivery is all over u cannot say next day delivery if you order Befor 11pm and not stick to it

Never got any of my orders yet

No problems ordering or collecting. Staff always very pleasant

Smooth, easy and straightforward purchase.

I am extremely disappointed with Next’s continued decision to use Evri as its delivery company despite repeated complaints about missing and wrongly delivered parcels.

I have had multiple serious delivery issues recently. Parcels have been delivered to completely random addresses that have absolutely nothing to do with my address — on one occasion, a parcel was even delivered to a HOTEL. Other parcels have simply gone missing.

I ordered several items from Next on the 17th and, to this day, I still haven’t received them. I have contacted Next several times recently regarding multiple incidents involving missing and incorrectly delivered parcels, yet despite being made fully aware of these ongoing problems, Next has refused to change the delivery company.

This is completely unacceptable. Customers should not have to repeatedly chase expensive orders because parcels are being delivered to random locations or disappearing altogether. Continuing to use a delivery company that repeatedly fails to deliver parcels correctly, despite numerous customer complaints, reflects very poorly on Next.

At this point, I have very little confidence that my delayed parcels will actually reach me. Next needs to take responsibility and seriously reconsider its choice of delivery company instead of leaving customers to deal with the consequences.
Customer number ending ….6301

The sizing of next items has, in my opinion changed and it's bad! Everything in my wardrobe is a size 16 and fits perfectly or loosly. Try to get anything to fit from next now I have to go up to a size 20 and I've lost nearly 2 stone in weight so clothes should now be shrinking. Really not impressed at all.

Really happy with my online order and delivery was quick and although I was out when the driver arrived he checked where to leave the parcel
In a safe place and was very polite .

As always great service

Still hasn’t arrived, I bought it for a Birthday which has now passed.
I am very disappointed as due to my mobility I couldn’t get out to buy the voucher in store

Just perfect! All items on my order arrived the next day, all in perfect condition and amazing quality!

I like Next they are reliable & timely & if there’s a problem sort it straight away

Next is always hit and miss with deliveries. Customer Service is always very helpful when you ring them up.

I had made a mistake with my online order & instead of ordering 1 set of 3 T-shirts I ordered 4 sets , so 12 T-shirts arrived. Shannon was brilliant, she said try on what you want to & when I was happy with the size she returned all the other unwanted sets. Thank you Shannon - excellent service!

Always deliver ! Great products and fast service also easy to return anything that doesn't fit without a problem x my favourite store.

The jumper is lovely fits well and the material feels lovely. Thank you

Really lovely trousers but your petite length seems to be getting longer that I have to put £12 onto the price to have then taking up which is very disappointing my friend that takes a regular length can now take a petite.

I am pleased with all the items I purchased.

I have received all 3 items and they are exactly what I was looking for, Great quality and delivered in perfect condition. Only one small problem was with the Lamp not having the information identifying the sizes of the 2 Bulbs. We're still trying to source them and it's not easy! Apart from that the colours of the Curtains, Rug & Lamp are what I was hoping for.