nesto mortgages Reviews 

354
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

I would rate lower if i could. wasted my time and effort. Asked for documents that were irrelevant. I already have mortgage with RBC secured and NESTO argued needed more info Also did credit check to... See more

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Rated 5 out of 5 stars

Me and my wife can only speak with the biggest gratitude towards Elisha Salazar in the way he handled our mortgage from the beginning until it was paid off. He helped us during Covid when we were sic... See more

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Rated 5 out of 5 stars

I had a great experience with Nesto. When we wanted to make changes to the mortgage, E.D. Salazar, a Senior Mortgage representative, made the entire process easier by fully explaining what needed to... See more

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Rated 5 out of 5 stars

Its my second time using Nesto and I had a good experience both times. This time, I worked mostly with Karun Khanna and he was really patient, quick to respond and truly helpful along the whole proces... See more

Company details

  1. Mortgage Broker
  2. Mortgage Lender

Written by the company

At nesto, we’re on a mission to offer a positive, empowering and transparent property financing experience, simplified from start to finish.


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3.9

Great

TrustScore 4 out of 5

354 reviews

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3.9

All reviews

(354)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Nakita Narayan and Alcindo Vicente made…

Nakita Narayan and Alcindo Vicente made my mortgage renewal simple and stress-free!
I contacted a number of mortgage brokers in the weeks before my mortgage was due for renewal and nobody got back to me. Within minutes of posting an inquiry online to Nesto, Nakita Narayan, a Licenced Mortgage Advisor, contacted me and we discussed mortgage options to tailor a mortgage to suit my needs. I uploaded a few documents and within a day I received my I initial approval. Alcindo Vicente, Mortgage Processor, took over from there to help me upload all the required paperwork to process and finalize my mortgage. Once everything was finalized, they arranged for a lawyer, Martino Cavaleri, to come to my house to go over the mortgage agreement with me and for me to sign. Nakita stayed in touch by text and email and was quick to respond when I contacted her and answered all of my questions. The whole process was relatively seamless and from start to finish took three weeks. The virtual processing and having the mobile lawyer meant I didn’t have to leave my home to get this done. Nakita and Alcindo were very knowledgeable and helpful throughout the process.

16 August 2024
Unprompted review
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Reply from nesto mortgages

Hi Donni 👋

We're so happy to hear that your mortgage renewal experience with Nakita and Alcindo was stress-free and seamless! It's wonderful to know that their expertise and personalized approach made the process so easy for you.

Thank you again for choosing nesto.

Best regards,
The nesto Team✨

Rated 5 out of 5 stars

Superb Customer Service

Karun & Alcindo are very knowledgeable, both provided me with a quick assistance to get my mortgage renewal process easily and smoothly. I really like how fast to get a hold of them directly eighter the phone or email compare to other lenders. I also do like the transparency of informations provided to the customers and how easy to use the Nesto Applications. Thank you Karun and Alcindo for great customer service!

14 August 2024
Unprompted review
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Reply from nesto mortgages

Hi Racelle 👋

Thank you so much for taking the time to share your positive experience with Karun and Alcindo. We're thrilled to hear that they were able to provide you with a quick and seamless mortgage renewal process.

Our team strives to offer exceptional customer service, and we're delighted to know that our efforts were appreciated.

If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Sincerely,
The nesto Team✨

Rated 1 out of 5 stars

It seems like a scam

It seems like a scam. I believe their underwriters are outsourced to a country where they don't even know the difference between a T1 and a T4 form.

They kept asking for my T1, and I kept explaining to them that it's the T4 form that gets issued by an employer, and based on that, we file taxes in Canada.

They even asked me to log in to the CRA (Canada Revenue Agency) website and get the T1, but how is that possible? There's no trace of a T1 because employees of an organization receive a T4.

This request kept repeating for 2 days, and in the end, I had to give up. Unfortunately, I had to deal with an unprofessional agent from India who, I believe, was not even trained on customer obsession.

He wouldn't even respond to calls. Seriously? Is this how you treat your customers?

15 August 2024
Unprompted review
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Reply from nesto mortgages

Hi Sunil,

We apologize for any confusion or frustration you experienced during the application process. Please note that our underwriters are based in Canada. It's sometimes necessary to request additional documentation from clients to verify the authenticity of the income information provided so that we can provide the best mortgage solutions to our clients. A T1 form is a summary of all income taxes paid to the Canada Revenue Agency (CRA). All Canadians are required to file this form, which declares all income generated during the specified calendar year.

We value your feedback and would like to resolve any remaining issues. If you'd like to discuss this matter further, please feel free to contact our support team at support@nesto.ca.

Regards,
nesto team

Rated 5 out of 5 stars

Amazing Service

I recently had the pleasure of working with
Elischa Salazar and was thoroughly impressed with the exceptional service I received. Elischa's professionalism, expertise, and dedication made the entire process smooth and stress-free. I highly recommend Nesto's services to anyone in need of mortgage assistance. Their team, especially Elischa, goes above and beyond to ensure customer satisfaction.

8 August 2024
Unprompted review
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Reply from nesto mortgages

Hi Omer👋

Thank you for your 5-star review! We're thrilled to hear that you had such a positive experience with Elischa and nesto. We're also delighted that nesto was able to help you secure a mortgage that met your needs. Our goal is to make the homebuying process as smooth and stress-free as possible.

WIshing you a wonderful day ☀️

Rated 5 out of 5 stars

Great service and quick responses if…

Great service and quick responses if anything comes up during the process

18 July 2024
Unprompted review
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Reply from nesto mortgages

Hi Brennan 👋

Thank you for the great review! We're pleased to hear that you received excellent service and quick responses throughout the process.

Wishing you a wonderful day ☀️

Rated 5 out of 5 stars

Elischa was a pleasure to deal

Elischa was a pleasure to deal with. He was very prompt in answering any concerns and I could call him anytime I needed. It was a straightforward process switching from my big bank and they couldn't touch Nestos rates.

16 July 2024
Unprompted review
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Reply from nesto mortgages

Hi Sean 👋

Thank you for the wonderful review! We're thrilled to hear that Elischa was a pleasure to work with and that he promptly addressed all your concerns. It's great to know that switching from your big bank to nesto was a straightforward process and that our rates were unbeatable.

We appreciate your trust in nesto and can't wait to work with you in the future!

Rated 5 out of 5 stars

Very easy.

The ease of applying, adding my documents, communicating with my advisor were very easy, and the prices was seamless and fast.

9 July 2024
Unprompted review
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Reply from nesto mortgages

Hi Kevin👋

Thank you for your fantastic review! We're glad to hear that the application process, document submission, and communication with your advisor were so easy. It's great to know that everything went smoothly and quickly for you.

Thank you for choosing nesto ✨

Rated 5 out of 5 stars

The ease of getting our mortgage with…

The ease of getting our mortgage with nesto was fantastic. The process started with Elischa who walked us through everything we needed to do and the information we needed to provide to get the process started. The process was then turned over to Stephanie who helped us to obtain the mortgage approval and she was equally amazing. Would not hesitate to contact nesto.

27 June 2024
Unprompted review
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Reply from nesto mortgages

Hi Bill 👋

Thank you for the excellent review! We're thrilled to hear that your mortgage experience with nesto was so seamless. Elischa and Stephanie were both instrumental in guiding you through the process, and we're glad they could assist you so well. We appreciate your trust in nesto and look forward to helping you again in the future!

Have a wonderful day

Rated 5 out of 5 stars

Best Decision

Best Decision

Elischa and George were incredible to work with. Elischa took the time to get to know me as a person and understand my situation. Everything was smooth with the online database Nesto uses to communicate. I will recommend Nesto to everyone!

27 June 2024
Unprompted review
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Reply from nesto mortgages

Hi Nicole👋

Thank you for sharing your positive experience with us! We're delighted that Elischa and George provided incredible service. It's wonderful to hear that Elischa took the time to understand your unique situation, and that the online platform made everything smooth for you.

Your recommendation means a lot to us, thank you for taking the time to provide us this 5 star review.

Have a great day☀️

Rated 5 out of 5 stars

Great transparency

We switched from Multi-prêt to Nesto and it was for the better. We've talked at multiple time with the Nesto agents to be sure too understand every part of the engagement, penalties, etc. and they always tooled the time to do soo.

The app feels more secure when transferring documents than and they were really helpful with our situation.

21 May 2024
Unprompted review
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Reply from nesto mortgages

Hi Gabriel 👋

Thank you for sharing your positive experience with us! We're thrilled that you made the switch and found it to be a better choice.

Regarding our application process, we're delighted that you found it secure for transferring documents. Your feedback means a lot to us, and we look forward to continuing to provide excellent service!

Have a great day!

Rated 5 out of 5 stars

Sebastien Desgroseillers and Stephanie…

Sebastien Desgroseillers and Stephanie Provost provided gold standard service throughout the entire process.

They are both knowledgeable, prompt to answer the many questions that I had and professional in their demeanour. They gained my trust which is granted to a selected few.

For these reasons, I vouch that Nesto is great mortgage lending company.

17 June 2024
Unprompted review
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Reply from nesto mortgages

Hi Isabel 👋

Thank you for sharing your outstanding experience with us! We're thrilled that Sebastien and Stephanie provided gold star service throughout the entire process. Their knowledge, promptness in answering your questions, and professional demeanour are commendable.

We're honoured that they gained your trust—a testament to their exceptional service. Your vouching for nesto as a great mortgage lending company means a lot to us. We look forward to continuing to exceed your expectations! 😊

Rated 5 out of 5 stars

Our Mortgage Advisor Karun Khanna

Our Mortgage Advisor, Karun Khanna is amazing. He provided us excellent service and was available whenever we had questions. He made the mortgage process the easiest we have ever experienced. We would recommend Nesto Inc. to anyone, they provide the best service. Thank you Karun for all your hard work, we appreciate you so much!

14 June 2024
Unprompted review
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Reply from nesto mortgages

Hi Marilyn,

Thank you for sharing your wonderful experience with us! We're so happy that Karun provided excellent service and was always available to address your questions. It's fantastic to hear that he made the mortgage process the easiest you've ever experienced.

Your recommendation means a lot to us, and we're honored that you consider nesto to provide the best service.

Wishing you a wonderdul day✨

Rated 5 out of 5 stars

Moving to nesto after experiencing great customer service

Karun, our Mortgage Advisor at nesto, truly excels in three key areas: his extensive knowledge of the Canadian mortgage market, his sharp decision-making skills that helped us foresee potential challenges, and his unwavering dedication to providing exceptional client service.
We decided to transfer our mortgage from National Bank, despite a long-standing relationship, due to a significant decline in their customer service over the past decade. Choosing nesto was a major decision for us, and Karun played a pivotal role in that choice. His commitment to finding the right solution for us, his patience in addressing our numerous questions and concerns, and his willingness to go above and beyond (even after hours) were instrumental in our decision to move forward with nesto.
Karun exemplifies the kind of dedication and client-focused approach that companies experiencing rapid growth need. His service has been nothing short of outstanding.

14 June 2024
Unprompted review
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Reply from nesto mortgages

Hi Ramiro👋

Thank you for sharing your experience with us! We truly appreciate your feedback. 😊

Karun's outstanding service reflects our commitment to excellence, especially as we continue to grow. Thank you for trusting nesto with your mortgage needs 🌟

Rated 5 out of 5 stars

First time home buyer…

Honestly being a first time home buyer was an incredibly daunting experience. The team at Nesto was amazing. Communication was great explaining how the process was going to work was awesome. I can't say enough. Especially Karun, he was very helpful and understanding definitely a huge asset to your organization.

Thanks again!

3 June 2024
Unprompted review
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Reply from nesto mortgages

Hi Evan 👋

Thank you for sharing your experience as a first-time home buyer! We’re thrilled to hear that our team at Nesto made the process less daunting for you. Karun’s dedication and understanding are indeed a huge asset to our organization. We appreciate your kind words and look forward to assisting you in the future.

Warm regards,
The nesto Team ✨

Rated 5 out of 5 stars

Incredible Communication and Solutions

Communications was one of the best I've experience. Amount of follow up and team staying on top of the entire process. It has never been easier for me to deal with a mortgage process. Elischa and his team were so so helpful and I'm thankful that they took care of the majority of the work load for me. Also, nothing ever stopped them from finding solutions to secure the best rates I found

30 April 2024
Unprompted review
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Reply from nesto mortgages

Hi Eduardo 👋

Thank you for your wonderful review! We’re thrilled to hear that your experience with our team was exceptional.

Elischa and the rest of our team take great pride in providing top-notch communication and support throughout the mortgage process. It’s fantastic to know that their follow-up and dedication made the entire journey smoother for you.

If ever you have any questions or need further assistance, please do not hesitate to reach out to our team!

Have a wonderful day ✨

Rated 5 out of 5 stars

We had an excellent experience with Elischa

We had an excellent experience with nesto. Eli provided a high level of care and attention to our unique circumstances in order to get things started. Everyone at nesto all along the way provided incredible support. We truly felt like they cared and that we were well taken care of. Things moved quickly and efficiently from start to finish. We are very satisfied with our overall experience.

27 May 2024
Unprompted review
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Reply from nesto mortgages

Hello Jay 👋

Thank you for sharing your wonderful experience with nesto! We’re thrilled to hear that Elischa provided exceptional care and attention, ensuring a smooth start to your mortgage journey. Our entire team is dedicated to supporting you every step of the way, and we’re delighted that you felt well taken care of!

Warm regards,
the nesto team✨

Rated 5 out of 5 stars

Elischa was phenomenal to deal with

Elischa was phenomenal to deal with! He went above and beyond to ensure I knew how valued my business is. Incredibly thorough, professional and made this process so much easier!!

17 May 2024
Unprompted review
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Reply from nesto mortgages

Hi Melissa 👋

Thank you so much for taking the time to share your experience with us! We greatly appreciate your kind words about Elischa. 😊

Wishing you all the best,
The nesto team ✨

Rated 5 out of 5 stars

Went above and beyond

We were not sure if we could secure a mortgage on the property I wanted to buy, but he kept at it and got it done and I'm getting an awesome rate!

21 May 2024
Unprompted review
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Reply from nesto mortgages

Hi Ronald 👋

Thank you for taking the time to leave us a 5-star review! We’re thrilled to hear that we were able to assist you in securing a mortgage for the property you wanted to buy. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We’re delighted that you’re getting an awesome rate! If you have any more questions or need further assistance, feel free to reach out.

Have a wonderful day ✨

Rated 5 out of 5 stars

Would recommend!

Elischa and his team were extremely helpful and answered all my questions quite quickly. Everything progressed smoothly, it was a pleasure to work with them!

22 April 2024
Unprompted review
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Reply from nesto mortgages

Hi Joscelyne👋

Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that Elischa and our team were able to assist you effectively. Providing excellent customer service is our top priority, and we’re delighted that everything went smoothly during your interaction with us.

Have a wonderful day✨

Rated 5 out of 5 stars

Canadian Mortgage Broker

Quick service. Rates are significantly better than the big 5 banks. Rep was very professional and fun to work with.

12 May 2024
Unprompted review
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Reply from nesto mortgages

Hi John 👋

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service. 😊 If you have any further questions or need assistance, feel free to reach out to our support team.

We appreciate your feedback and look forward to helping you with your financing mortgage needs in the future.

Have a great day!

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