Natuzzi Editions Reviews 

4,648
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, often highlighting their friendly and patient approach without pushy sales tactics. The overall service and user experience are frequently described as excellent, with many finding the process smooth and stress-free. Reviewers also commend the outstanding product quality, noting its superiority to other brands. However, some customers noted issues with product quality and after-sales service. A few experienced products developing faults, like reclining chairs not working or sofas being uncomfortable and poorly manufactured. These reviewers reported long waits for repairs, a lack of communication, and little assistance from the company.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Product

Customers had positive experiences with product, often praising the outstanding quality of sofas and chairs,... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness, knowledge, and... See more

User experience

Users describe positive interactions with user experience, often highlighting a smooth and stress-free... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent customer care throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liam at the Uddingston store was very helpful. Explained everything clearly, was very professional but very friendly. His patience was appreciated as we had so many questions & requests. He worked out... See more

Rated 5 out of 5 stars

Liam at Uddingston was exceptional. Friendly and efficient with a great knowledge of the products. Very approachable with a lovely, no pressure manner which is conducive to customer relations and sui... See more

Rated 5 out of 5 stars

We came a few months ago and mo was really helpful unfortunately we didnt get the sofa as we was just looking we have returned for the sofa we wanted and Jamie from leeds, was really help ful we found... See more

Rated 5 out of 5 stars

Ash Rana, White City Store - a lovely chap who gave us with personal service, taking the time to talk through all our options. We are currently very happy with the sofa and service we’ve received, and... See more


Company details

  1. Furniture Store
  2. Furniture Manufacturer
  3. Sofa Store

Information provided by various external sources

A Natuzzi sofa brings the Italian quality and design all over the world. Browse the complete catalogue of Natuzzi Editions furniture!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(4,648)

533 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am very unhappy with the service

I am very unhappy with the service. It was communicated to us that our sofa will be delivered in 12 weeks and it is almost 16 weeks. I have guests coming from abroad and my sofa is still not delivered . Didn’t find it value for money. The customer expections are not met . If the delay was expected we should have been notified.Wont recommend it to anyone

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Jamie at Leeds was amazing

Jamie at Leeds was amazing, friendly, and lovely to talk to. We were offered plenty of guidance and support, but we didn't feel rushed, or pressed to buy anything. After browsing a number of other stores nearby we came straight back, in part because the sofas were the best we found, but we then deliberately came back to finalise our purchase on Jamie's next day they were working so we could buy through them. Excellent service.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Jamie was our salesman

Jamie was our salesman, he was incredible, friendly and knowledgeable, was able to answer all of our questions, would definitely recommend

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent choice of beautiful sofas

Excellent choice of beautiful sofas, no hassle or following around by staff but extremely helpful when needed advice. Quick and easy ordering. Over all extremely happy. Shahid was amazing extremely helpful and very knowledgeable.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Just bought a 3 and 2 seater in this…

Just bought a 3 and 2 seater in this store .. Conor really looked after us and have us some really practical help and advice on different sofas. No pressure to buy and he gave us the time and help to make the right choice. Very satisfied customers .. would recommend 😌

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Good display

Good display, friendly and knowledgeable staff.
John had a great balance of helpful but not pushy.
Felt confident making the purchase, thank you!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Manager who leads by example

Grant H was knowledgeable, friendly and not pushy at all, the service provided was great from start to finish. The buying experience was with their DE Designer sofa brand which is great quality with a variety of colour and material choices, you effectively build your own! We would highly recommend Grant H and his team to give you a memorable experience for all the right reasons, the coffee was a nice touch too!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Support from Ash Rana at Natuzzi

Ash Rana at Natuzzi White City Salford was very friendly and approachable. He took the time to understand our requirements clearly and guided us through the available options. He helped us customise the sofa’s length and width perfectly to suit our space and preferences. Throughout the process, he was patient, knowledgeable, and always willing to answer our questions. Overall, his support made the whole experience easy and enjoyable, and we’re very pleased with the service we received

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Nat

Outstanding service from Nat, very honest in their products and the pros and cons of different setups to make sure we were happy with our purchase I really do appreciate it

2 May 2026
Unprompted review

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