Naturaw Reviews 

1,098
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 308 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the food, noting that their dogs eagerly enjoy the wide variety of available flavors and maintain exceptionally healthy, shiny coats. Consumers also highlight the prompt and reliable delivery service, alongside exceptionally helpful customer support that makes the online purchasing process entirely straightforward. However, some reviewers were not happy with delivery issues, mentioning occasional instances where packages arrived late, damaged, or completely thawed. A few other people also felt that managing subscriptions or placing orders could be challenging, and some struggled to find suitable meal options for dogs with specific dietary allergies.

What people talk about most

Product

Users describe positive interactions with product, noting that their dogs thoroughly enjoy the food and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the dog food is... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders consistently arrive on time... See more

Order

People report positive experiences with order processes, highlighting that the website is easy to use and... See more

Service

Customers had positive experiences with service, noting that orders are despatched quickly and everything is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would wholeheartedly recommend Naturaw products. My dog can be fussy with her food but has consistently stuck with Naturaw. The products stack easily in the freezer and I mix them up so I get a diff... See more

Company replied

Rated 5 out of 5 stars

Never, ever fed Raw before-but a very special English Setter puppy was fed on this from his breeder, so I continued along the same lines. Although perhaps a little more expensive than most, it is so w... See more

Company replied

Rated 5 out of 5 stars

My 5 month old puppy has been eating Naturaw Puppy for more than 2 months. He loves both recipes. I researched thoroughly to find brands and ingredients I believed would support optimal health and I’m... See more

Rated 5 out of 5 stars

Very good quality food. Sustainable packaging. Great delivery. Ok subscription perks but could throw a few complimentary treats in once in a while for loyal customers. The new website is so much bette... See more

Company replied



Company details

  1. Pet Store

Written by the company

Exceptional raw food. Dogs are designed to eat fresh, natural, raw food. No nasty processed stuff or unnecessary filler ingredients. We’re a fresh, modern and incredibly passionate group of humans inspired by our own dogs to create the best raw food we could possibly put in their bellies. Made with no compromises, just high welfare meat from british farms, packed in completely compostable packaging with a huge dollop of love. ✔ Exquisite recipes, high welfare meat from British Farms ✔ Plastic-free, beautiful compostable packaging ✔ Certified B-Corp, multi-award winning trailblazers ✔ Vet approved. Complete & veg free recipes available ✔ Next day delivery nationwide, subscribe or order once ✔ One tree planted for every subscription

Why Naturaw?

Written by the company

Exceptional raw dog food, with a conscience
We’re incredibly passionate about ethically sourcing the best quality human grade ingredients for our raw food. We make it in our state of the art kitchen in Yorkshire using our own self-generated solar power, and pack it in plastic free, fully compostable, sustainable & beautiful packaging. Did we mention we are the first raw food manufacturer in the whole world to be a certified B-Corp?
The highest rated dog food in the UK
Our exquisite Forage complete range is rated 97% on leading independent review and nutrition advice site All About Dog Food. Out of 1600+ foods there are none higher.
High welfare ingredients
We use a high proportion of Free Range & Organic meat, nothing is battery farmed and we only use pre-stunned animals. We take animal welfare seriously (our human founders are actually vegetarian!) and believe if we are going to feed our carnivorous companions an appropriate diet we should do so with as much care and respect as possible to the meat within it.
Plastic-free packaging
No more piles of plastic tubs. We only use ground breaking home compostable and sustainable packaging. Our trays are made from wood fibres in Europe (not sugarcane shipped around the world) and the non-stick coating on them is a propietry blend of completely compostable bio film. Our cardboard sleeves are printed in vegetable based inks and are carbon offset.
Purpose led
The food itself sets us apart but there’s more to it than just that. We are founded and staffed by people who actually care about dogs, it’s not just a business to us (we started making our own food solely for our own dogs) and we also make all our own food in our solar powered Yorkshire kitchen, we don’t just stick a label on someone else's.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,098)

282 reviews in the last 12 months

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Rated 5 out of 5 stars

One of the best raw dog food suppliers

One of the best raw dog food suppliers in the uk , really fresh produce with a great variety to choose from and the ability to subscribe for ease and convenience.

14 November 2025
Naturaw logo

Reply from Naturaw

We're happy to hear that you appreciate our fresh produce, variety, and our subscription service! Thank you for your positive feedback; it means a lot to us! 🐾

Rated 5 out of 5 stars

Always great food (According to the…

Always great food (According to the dog), packaging, delivery and ease of ordering. Oozes quality

13 November 2025
Naturaw logo

Reply from Naturaw

Your dog clearly has great taste - thank you for sharing your experience and leaving such a lovely 5★ review.

Rated 5 out of 5 stars

Great Company, Great Dog Food

Great quality food that my dog loves.
Easy to order, delivered next day by DPD
Packaging is far better than a lot of raw food companies who use plastic, overall a great experience dealing with Naturaw

14 October 2025
Rated 5 out of 5 stars

We love Naturaw

We love Naturaw. It’s easy to order from, customer service is great. The food looks good quality. The packaging is plastic free. And most importantly our dog loves it. I feel like I’m giving my dog the best I can and it’s reasonably priced. I would highly recommend.

10 November 2025
Rated 5 out of 5 stars

My dog absolutely loves this food

My dog absolutely loves this food, and they supply a wide variety to choose from, and all packaging is 100% recyclable. My dog is able to have a fully balanced and nutritious diet thanks to Nuturaw. Delivery is also super fast and arrived next day. Highly recommend.

27 October 2025
Rated 5 out of 5 stars

The food is so nutritious

This raw dog food company is really good, excellent even. Thee ingredients are amazing and the packaging is easy to open and simple, in a good way!! I trust this company as I genuinely believe they want to give dogs nutritious food

4 November 2025
Rated 4 out of 5 stars

Ordered the trial box of forage

Ordered the trial box of forage. Great price with a free p&p code. Came quickly and well packaged. However the product was already on the way to being defrosted. Hope it will be ok as I put in the freezer straight away.

4 November 2025
Rated 5 out of 5 stars

Great amazing quality food

Great amazing quality food , although I do think the range should include some options with added vegetables in the food as my dog doesn’t like the forage range only the pure meat range but does like vegetables so I have to add those in extra

4 November 2025
Rated 5 out of 5 stars

Lives up to promotional info.

My 5 month old puppy has been eating Naturaw Puppy for more than 2 months. He loves both recipes. I researched thoroughly to find brands and ingredients I believed would support optimal health and I’m not disappointed. His eyes sparkle and his coat gleams. We’re both very happy with Naturaw, it lives up to its promotional info.

3 November 2025
Rated 5 out of 5 stars

I love the new packaging

I love the new packaging - easy to recycle. The product is great - dog loves his food. I appreciate the British sourced meat because I trust the welfare standards and quality.

3 November 2025
Rated 5 out of 5 stars

The Best Raw Food

I have a 4 1/2 year old French Bulldog, who has been on a raw food diet from being weened. I have tried many brands over the years but Naturaw is the only one that manages to tick all of the boxes . I love the company ethos, the customer service and the quality of the ingredients. The final plus is it’s the only brand not to cause him any stomach issues, which means he’s very healthy with a really shiny coat.

3 November 2025
Rated 1 out of 5 stars

DO NOT BUY!!

Edited to update 24/11
The company have now been in touch with me and refunded the cost of defrosted trays. It took 9 days from them to respond to my second email which they have apologised for. At the moment the packaging is the same so I am leaving the rating and going to see if they can address the defrosting issue as it was a huge hassle with last delivery.

DO NOT BUY!!

The new corrugated cardboard insulation is completely useless. My last two orders have arrived with top trays that are completely defrosted. Previously with wool insulation they were arriving ok.
The box was full and delivery time met the 24 hours so it is all down to the new packaging, the company does not seem interested as other reviews here have reported the same issue and no changes have been made to fix it.
There is no customer service to speak of- my first email was acknowledged but none to the full up. I ordered 90 trays- 14 we’re defrosted- They have not refunded the 14 trays I had to bin just advised they can be refrozen if cold and to buy from shop in future. I do not believe this is adequate response as previously my dogs have been ill after I refroze trays from last delivery that were not as fully defrosted as these. Where is the health and safety in this company ? Raw dog food needs to be handheld appropriately.
Previously I thought food was good but now I have no confidence in them- even buying from stockists could not be guaranteed good quality as I believe they use standard packaging for all sales so they could well have the same issue and customer needs to trust they haven’t refrozen trays..
Honestly I am shocked not only that this happened but the lack of response from the company is not good enough.

3 November 2025
Rated 5 out of 5 stars

Our dogs love naturaw

Our dogs love naturaw, they seem to thrive on it, they’re healthy happy dogs with a beautiful shiny coat.
The bonus too is the eco friendly packaging!

3 November 2025
Rated 5 out of 5 stars

Excellent food, excellent service

We’ve been feeding Naturaw to our 15 month old pup since he was 8 weeks old. He has thrived on the food which is always a good consistency. The service is also excellent. Deliveries arrive when expected, they’re always still frozen, and the packaging never leaks.

29 October 2025

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