Naturaw Reviews 1,014

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting a wide variety of choices that their pets love. Many highlight the positive impact on their pets' health, including shiny coats, clean teeth, and improved digestion. The ordering process is frequently described as easy, and the delivery service is often commended for its speed and reliability, with items arriving well-packaged and frozen. However, some customers also noted issues with the new cardboard packaging, reporting that food occasionally arrives defrosted, especially the top layers. A few people experienced problems with delivery, including delayed or undelivered orders, and some expressed dissatisfaction with customer service responses regarding these issues.

What people talk about most

Product

Customers consistently note positive experiences with the product, especially the food quality and variety.... See more

Quality

People report positive experiences with quality. Customers consistently praise the outstanding quality of the... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and efficient deliveries,... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease and efficiency. Many... See more

Service

Reviewers mention positive feedback about service. Many customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dogs love this foodand they're very healthy. I love the fact that the packaging is compostable instead of building up plastic film that goes to landfill and plastic containers that have to be recy... See more

Company replied

Rated 5 out of 5 stars

Good variety of excellent quality meats and fish. Competitively priced with discounts for bulk buys and subscriptions. Reliable delivery by DPD. Eco friendly packaging and no plastic. My dogs absolute... See more

Rated 5 out of 5 stars

Very good quality food. Sustainable packaging. Great delivery. Ok subscription perks but could throw a few complimentary treats in once in a while for loyal customers. The new website is so much bette... See more

Company replied

Rated 5 out of 5 stars

Our border collie will be 10 this year and has been on a raw food diet since birth. Most of that 10 years she has been fed by Naturaw and is very healthy because of it. We also like the fact that all... See more

Company replied


Company details

  1. Pet Store

Written by the company

Exceptional raw food. Dogs are designed to eat fresh, natural, raw food. No nasty processed stuff or unnecessary filler ingredients. We’re a fresh, modern and incredibly passionate group of humans inspired by our own dogs to create the best raw food we could possibly put in their bellies. Made with no compromises, just high welfare meat from british farms, packed in completely compostable packaging with a huge dollop of love. ✔ Exquisite recipes, high welfare meat from British Farms ✔ Plastic-free, beautiful compostable packaging ✔ Certified B-Corp, multi-award winning trailblazers ✔ Vet approved. Complete & veg free recipes available ✔ Next day delivery nationwide, subscribe or order once ✔ One tree planted for every subscription

Why Naturaw?

Written by the company

Exceptional raw dog food, with a conscience
We’re incredibly passionate about ethically sourcing the best quality human grade ingredients for our raw food. We make it in our state of the art kitchen in Yorkshire using our own self-generated solar power, and pack it in plastic free, fully compostable, sustainable & beautiful packaging. Did we mention we are the first raw food manufacturer in the whole world to be a certified B-Corp?
The highest rated dog food in the UK
Our exquisite Forage complete range is rated 97% on leading independent review and nutrition advice site All About Dog Food. Out of 1600+ foods there are none higher.
High welfare ingredients
We use a high proportion of Free Range & Organic meat, nothing is battery farmed and we only use pre-stunned animals. We take animal welfare seriously (our human founders are actually vegetarian!) and believe if we are going to feed our carnivorous companions an appropriate diet we should do so with as much care and respect as possible to the meat within it.
Plastic-free packaging
No more piles of plastic tubs. We only use ground breaking home compostable and sustainable packaging. Our trays are made from wood fibres in Europe (not sugarcane shipped around the world) and the non-stick coating on them is a propietry blend of completely compostable bio film. Our cardboard sleeves are printed in vegetable based inks and are carbon offset.
Purpose led
The food itself sets us apart but there’s more to it than just that. We are founded and staffed by people who actually care about dogs, it’s not just a business to us (we started making our own food solely for our own dogs) and we also make all our own food in our solar powered Yorkshire kitchen, we don’t just stick a label on someone else's.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Still very happy, 5 years in!

We have been feeding this food to our French Bulldog since she was a puppy, after our reading suggested it would help protect her in relation to some of the health issues that frenchies can suffer from. Now 5 years later and she’s healthy and happy and still enjoying the food. The quality and variety is fantastic, and being able to order delivery ahead of the scheduled deliveries when we’re running low has been super easy. The packaging is fantastic - no plastic, and everything arrives with no issues. Very happy, and no plans to switch!

22 April 2026
Rated 5 out of 5 stars

Rescue Houndies love it!

My rescue Houndies all love, love, love Naturaw! It’s simply the best and healthiest food on the market. All the rescue / foster / visitor mutts really enjoy the variety and taste of Naturaw - and I love the packaging and ease of managing their raw meals… ⭐️⭐️⭐️⭐️⭐️

26 April 2026
Unprompted review
Rated 5 out of 5 stars

We have been buying the food for over a…

We have been buying the food for over a year now. Our dog is so healthy and always a great experience shopping with Naturaw…. The dog eats better than us 😂

16 March 2026
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Reply from Naturaw

We really appreciate your fantastic review! It’s wonderful to hear you’ve noticed such positive changes in your dog’s health.

That’s exactly why we do what we do—thank you for trusting us!

Rated 5 out of 5 stars

Easy to order

Easy to order, excellent packaging, arrived well frozen and dogs really enjoyed the food. Easy to serve and able to recycle the containers afterwards

30 March 2026
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Reply from Naturaw

Thanks for the 5★ review! So glad you’re happy with the food and the recyclable packaging—great for your pup and the planet 🌿

Rated 5 out of 5 stars

Your dog will love you

Great food, loads of options, excellent delivery packaging, subscriptions with real benefits and a lovely group of people to deal with .... absolutely the best!

8 April 2026
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Reply from Naturaw

Thank you for the fantastic review! We’re delighted you’re making the most of the subscription benefits—great value and hassle-free feeding for you, and nutritious meals for your pup!

Rated 5 out of 5 stars

Happy dog

My GS used to have stomach issues till we switched to Naturaw. She loves the food and is now really healthy. Great service too.

23 March 2026
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Reply from Naturaw

This means so much—thank you! Knowing your dog is feeling healthier and happier is the best feedback we could ask for.

Rated 5 out of 5 stars

Fantastic product range

Fantastic product range. My dogs and my customers dog absolutely love this for the quality is outstanding.

7 April 2026
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Reply from Naturaw

We're happy to hear that your dogs and your customers' dogs are all loving Naturaw!

Proud to support so many wonderful dog owners and their pups! 🐾

Rated 5 out of 5 stars

Great food and so well packaged it’s so…

Great food and so well packaged it’s so easy to work out portion sizes. Added bonus is that everything can go into the recycling bin
Freya is loving her new food

7 April 2026
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Reply from Naturaw

We're so pleased to hear that Freya is loving her Naturaw meals! We're also glad you appreciate the packaging and how easy it is to recycle. Thank you for your positive feedback 🐶

Rated 5 out of 5 stars

Our border collie will be 10 this year…

Our border collie will be 10 this year and has been on a raw food diet since birth. Most of that 10 years she has been fed by Naturaw and is very healthy because of it. We also like the fact that all packaging can be recycled or composted, so although a premium price, we get a premium product.

24 March 2026
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Reply from Naturaw

We're happy to hear that your Border Collie has thrived on Naturaw for so long! It's great to know you appreciate our commitment to sustainable packaging and high-quality ingredients.

We look forward to keeping tails wagging for more years to come!

Rated 5 out of 5 stars

amazing company

amazing company - always have my dog food delivered from them. and if there's ever an issue, their customer service team are so helpful and quick to resolve. Great company.

30 March 2026
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Reply from Naturaw

Thank you for the amazing feedback! We’re so glad you had a great experience with both our food and customer service team! 🐶

Rated 1 out of 5 stars

Don't use if you live in Scotland!

The food is great and our dog really liked it. However 1/4 of our deliveries ended up unusable due to delays in shipping via DPD. Clearly their shipping methods are unsuitable for the product.

10 April 2026
Unprompted review
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Reply from Naturaw

We’re really sorry to hear about your recent experience and the delays with your DPD deliveries and food arriving in poor condition. We understand how frustrating this must be. Please contact our customer care team at woof@naturaw.co.uk and we can arrange replacements for any items that arrived in an unsuitable condition, as well as investigate and address the delivery issues in your area as a priority. Thankyou

Rated 5 out of 5 stars

Local company

Local company. Good product. Environmentally conscious. Happy dog!

30 March 2026
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Reply from Naturaw

We are so happy to hear your dog enjoys their Naturaw meals! We put a lot of care into every recipe, so feedback like this makes our day!

Rated 5 out of 5 stars

Brilliant ethics and great quality food

I’ve been feeding Naturaw for many years now and honestly couldn’t be happier. The quality of the food is outstanding, it’s clearly well balanced and made with real care, and my dog has absolutely thrived on it.
I also really value their ethics and commitment to plastic free packaging, it’s so refreshing to support a company that genuinely cares.
Highly recommend to anyone looking for high quality, responsibly made food for their dog

27 March 2026
Naturaw logo

Reply from Naturaw

Thank you for the amazing review! Knowing your dog enjoys Naturaw and is doing so well on it is exactly why we do what we do. We’re grateful for your trust and look forward to continuing to serve your pup! 🐾

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