Nationwide Reviews 

It was so good to be able to walk into the local branch, to talk with a member of staff face to face, to express the issue without any sense of being judged, and to have the matter resolved quickly and efficiently, with everything clearly and properly explained. I appreciate the peace of mind provided through a conversation with a competent and kind member of staff.

I regard Nationwide a good company to deal with. Friendly helpful staff. Easy banking App however visiting my local branch is challenging due to long queues and not enough staff on the desks dealing with customers.

I’ve been a customer of Nationwide for a very long time and in my opinion no other bank can come close to matching the service I receive.
There adverts are great too.

Lady was lovely professional in what she did for me and explained how everything she had too and needed too

The staff were friendly and accessible, but the information they gave me was incorrect. I know what I need to do in future, but it could be made much easier if my banking app had the facility to instantly show me my up coming payments, which it currently does not.
When a cheque is paid in, I want it to show on my account, even if it is not available until cleared, but it should NOT affect my use of my current funds. I was assure this was the case, but the info was incorrect.

Heanor nationwide not accessible for people that are hard of hearing.

The staff are always very welcoming, friendly, polite and knowledgable. The app is great and I’ve been with Nationwide for about 10 years and never had a major problem. Any issues have been resolved quickly.
It’s also convenient that you’re never too far away from a Nationwide branch!!

Very poor customer service - AI doesn't understand the issue & we go around in circles wasting time. I have since moved to First Direct which is like a breath of fresh air. You get straight through to a human being who deals with any issues promptly & efficiently!

Your staff are always kind and helpful and they never make me feel rushed.

For a long time I have had a Nationwide credit card and paid by cheque over the counter at my local branch.
Nationwide has now declared war on cheques and the bills no longer have a bank giro slip attached.
I am not going to jump through hoops to satisfy Nationwide's requirements when they do not suit me so it is time to say goodbye.
I now have a Capital One card where I have just received the bill and paid it by cheque at my local HSBC branch.
Nationwide make a big thing of advertising its national branch coverage. What is the point of having a Nationwide branch in my local high street when it does not provide the service I require?

Good outcome

Trying to speak to customer servive in person was a nightmare. The AI system couldnt understand what i was asking and kept going round in a loop repeating it self rather than allowing me to speak to someone.

Top 20mins of struggle then when i got to someone, he was great and it was good service.
AI seems to be a blocking processs

Very helpful and took time to answer my enquiry. I would recommend this bank. They also offer appointments if want. Lovey staff,I was in the branch in Falkirk . Thank

Very poor system design. Nationwide was once an organisation serving its customers. Now, it appears to serve only the interests of its (overpaid) senior managers (who are unable to manage).

Very helpful from the moment we walked in the door.
It is nice to use a bank that still has high street branches.

Brilliant service, very efficient and friendly staff….so glad I made the move to Nationwide….👌🏻🎉🥳

Very good financial institution for interest payments on saving accounts. Better than the bank. Staff helpful and good customer service.