Nationwide Reviews 

Heanor nationwide not accessible for people that are hard of hearing.

The staff are always very welcoming, friendly, polite and knowledgable. The app is great and I’ve been with Nationwide for about 10 years and never had a major problem. Any issues have been resolved quickly.
It’s also convenient that you’re never too far away from a Nationwide branch!!

Very poor customer service - AI doesn't understand the issue & we go around in circles wasting time. I have since moved to First Direct which is like a breath of fresh air. You get straight through to a human being who deals with any issues promptly & efficiently!

Your staff are always kind and helpful and they never make me feel rushed.

For a long time I have had a Nationwide credit card and paid by cheque over the counter at my local branch.
Nationwide has now declared war on cheques and the bills no longer have a bank giro slip attached.
I am not going to jump through hoops to satisfy Nationwide's requirements when they do not suit me so it is time to say goodbye.
I now have a Capital One card where I have just received the bill and paid it by cheque at my local HSBC branch.
Nationwide make a big thing of advertising its national branch coverage. What is the point of having a Nationwide branch in my local high street when it does not provide the service I require?

Good outcome

Trying to speak to customer servive in person was a nightmare. The AI system couldnt understand what i was asking and kept going round in a loop repeating it self rather than allowing me to speak to someone.

Top 20mins of struggle then when i got to someone, he was great and it was good service.
AI seems to be a blocking processs

Very helpful and took time to answer my enquiry. I would recommend this bank. They also offer appointments if want. Lovey staff,I was in the branch in Falkirk . Thank

Very poor system design. Nationwide was once an organisation serving its customers. Now, it appears to serve only the interests of its (overpaid) senior managers (who are unable to manage).

Very helpful from the moment we walked in the door.
It is nice to use a bank that still has high street branches.

Brilliant service, very efficient and friendly staff….so glad I made the move to Nationwide….👌🏻🎉🥳

Very good financial institution for interest payments on saving accounts. Better than the bank. Staff helpful and good customer service.

There is still a local branch with knowledgeable and helpful staff.

I have been a member of Nationwide for over 40 years and always received the very best service at the Cwmbran branch. The staff are professional yet friendly, always efficient and supportive. I highly recommend Nationwide to everyone at any opportunity. Thank you to all for always making it a pleasure to deal with every aspect of my associated financial affairs. Brilliant.

Useful bank as they still have brick and mortar buildings. And for some customers who receive the annual rewards bonus it's good news. Although I am not considered a valuable customer in spite of being a member since February 1971 and no longer having a mortgage and wrong savings accounts receive nothing.....

I have been with Nationwide since circa 1990 and have never had a problem. However as NW has followed the big(ger) banks by closing branches i find one aspect frustrating - paying in cheques.
Admittedly a rare event i have to travel into a big town to find a NW branch which takes time and money. Why can't NW allow/arrange for customers to pay in cheques to Post Offices? my nearest one happens to be in a supermarket within walking distance