Malcolm was excellent, very thorough and patient, great attention to detail and genuine and empathetic. Everything that you would want in this scenario. Very impressed and they take their time and mak... See more
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What can I say about the young lady on the phone? Absolutely brilliant went through everything with Me and I could not fault her very very professional she could not do no more for me. She was helpful... See more
I am at the inital stage of consulting NAH and so far the service has truly been great. I value good customer service and they have been warm,courteous, helpful and clearly professional.They care ab... See more
The call handlers were very helpful and explained the process very clearly. They understood the information I gave them and they connected me to an agent who will take it from there. The customer... See more
Company details
About National Accident Helpline
Written by the company
National Accident Helpline is the UK's leading provider of personal injury advice, services, and support.
Our customers benefit from a no win no fee arrangement, taking the risk out of making a claim. This means you don’t pay anything if you lose your case.
We believe that if you've had an injury and it feels wrong, it probably is - and we're committed to getting you the best possible support to help make it right.
Over the last 28 years, we’ve helped hundreds of people each day who've been injured in accidents that were not their fault.
If you would like to talk to one of our team, call us today on 0800 678 1124 or request a call back.
How much can I claim for?
Try our compensation calculator: with 28 years of accident claims know-how, we'll estimate the potential value of your personal injury claim.
Try our compensation calculator
What’s the claiming process?
Our friendly legally trained advisors can let you know whether they think you have a claim today. We’ll put you in touch with an expert solicitor on the same call, so you can focus on your recovery.
Start your claim
At National Accident Helpline, we help people get their lives back on track following a personal injury.
We’re here to make it right.
Call me back
National-Accident-Helpline.co.uk Details
Written by the company
No Win No Fee Guarantee
A risk free approach to compensation
National Accident Helpline's No Win No Fee means that there are no upfront costs to pay. It means that if your claim does not win, you pay nothing - it's as simple as that.
Speak to our advisors today to find out how we can help you get your life back on track.
Speak to our advisors today to find out how we can help you get your life back on track.
Contact info
United Kingdom
- 0800 678 1124
- www.national-accident-helpline.co.uk
4.7
Excellent
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful and friendly
24 July 2026
Friendly staff really helpful and very…
Friendly staff really helpful and very understanding
20 July 2026
Clear instructions and information.
21 July 2026
Listened and was patiemt in my long…
Listened and was patiemt in my long winded complaint.
23 July 2026
Easy process
Easy process, felt that I was dealing with a professional person, very knowledgeable.
20 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nothing taken down correctly
Nothing taken down correctly
Wrong injury written down
Promises of calls back and none
20 July 2026
Reply from National Accident Helpline
Thank you for taking the time to provide us with feedback, Rosalie.
National Accident Helpline works with a panel of specialist firms of solicitors and we are sorry to hear that you were disappointed with the service you received.
We take your feedback very seriously and in order for us to look into this matter, I would be grateful if you can provide us with more details via email at feedback@nahl.co.uk in order for us to investigate further.
Many thanks,
The Customer Care team at National Accident Helpline
call was answered very quickly
call was answered very quickly, customer service was very helpful and explained everything in detail. wasnt kept on hold for very long, and was put through to a solicitor very quickly.
20 July 2026
I was given friendly advice from the…
I was given friendly advice from the initial contact to my first cosultation with a solicitor. It was quick and easy.
20 July 2026
Everybody I spoke to especially…
Everybody I spoke to especially Amelia,were very kind and professional and I feel that I have chosen the correct company for my claim.
20 July 2026
I finally reached out to the national…
I finally reached out to the national accident helpline after being injured at work in April 25. The lady I spk with was excellent in explaining everything clearly to me and put me through to an appropriate solicitor for my claim.
17 July 2026
I spoke to both Susan and Ollie who…
I spoke to both Susan and Ollie who were both very thorough and understanding to my accident. They explained things so well and reassurance on my claim and my accident. I'm so glad I come across them after seeing such positive reviews I can see why.
Professional empathy and understanding... Fantastic thank you both 💕
17 July 2026
Professional
Professional, clear communication and explanations of services and processes.
16 July 2026
Great service
Excellent service. Really nice and polite understand how you feel and explain everything as you progress..
14 July 2026
Getting Robux
17 July 2026
Unprompted review
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