Malcolm was excellent, very thorough and patient, great attention to detail and genuine and empathetic. Everything that you would want in this scenario. Very impressed and they take their time and mak... See more
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What can I say about the young lady on the phone? Absolutely brilliant went through everything with Me and I could not fault her very very professional she could not do no more for me. She was helpful... See more
I am at the inital stage of consulting NAH and so far the service has truly been great. I value good customer service and they have been warm,courteous, helpful and clearly professional.They care ab... See more
The call handlers were very helpful and explained the process very clearly. They understood the information I gave them and they connected me to an agent who will take it from there. The customer... See more
Company details
About National Accident Helpline
Written by the company
National Accident Helpline is the UK's leading provider of personal injury advice, services, and support.
Our customers benefit from a no win no fee arrangement, taking the risk out of making a claim. This means you don’t pay anything if you lose your case.
We believe that if you've had an injury and it feels wrong, it probably is - and we're committed to getting you the best possible support to help make it right.
Over the last 28 years, we’ve helped hundreds of people each day who've been injured in accidents that were not their fault.
If you would like to talk to one of our team, call us today on 0800 678 1124 or request a call back.
How much can I claim for?
Try our compensation calculator: with 28 years of accident claims know-how, we'll estimate the potential value of your personal injury claim.
Try our compensation calculator
What’s the claiming process?
Our friendly legally trained advisors can let you know whether they think you have a claim today. We’ll put you in touch with an expert solicitor on the same call, so you can focus on your recovery.
Start your claim
At National Accident Helpline, we help people get their lives back on track following a personal injury.
We’re here to make it right.
Call me back
National-Accident-Helpline.co.uk Details
Written by the company
No Win No Fee Guarantee
A risk free approach to compensation
National Accident Helpline's No Win No Fee means that there are no upfront costs to pay. It means that if your claim does not win, you pay nothing - it's as simple as that.
Speak to our advisors today to find out how we can help you get your life back on track.
Speak to our advisors today to find out how we can help you get your life back on track.
Contact info
United Kingdom
- 0800 678 1124
- www.national-accident-helpline.co.uk
4.7
Excellent
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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You was easy to understand and you…
You was easy to understand and you listened to everything I said
14 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I contacted you to help with my…
I contacted you to help with my personal injury claim and so far it has been a positive experience
30 June 2026
Reply from National Accident Helpline
Hi Cylvian,
Thanks for your feedback. We're pleased to hear that you had a good experience with us, but we noticed that you gave a low score.
Accurate scores count for a lot and help others in the same position make the right decisions about what to do if they think they have a claim.
Would you be willing to revise your star-rating to fit the experience you had? It only takes half a minute and a few clicks to do it.
If you are willing to revise your rating, thank you – you can do so by following this link: https://uk.trustpilot.com/review/www.national-accident-helpline.co.uk
With our thanks in advance,
The Customer Care team at National Accident Helpline
Friendly helpful staff
13 July 2026
Wry helpful man kind and considerate…
Wry helpful man kind and considerate and talked me through all that will happen
Thankyou to Adam
13 July 2026
The lady I was speaking too on the…
The lady I was speaking too on the phone yesterday, I can’t quite remember her name. But she was ever so helpful helping me deal with my claim 😊
10 July 2026
Accurate and efficient
My advisor Sue was very thorough,helpful and friendly making sure she was as accurate as possible with the information I gave her.
10 July 2026
I found the advisor and solicitor very…
I found the advisor and solicitor very easy to talk to they were both very helpful and friendly made it feel easier as this is the first time I have ever claimed for this sort of thing they explained everything in a way I could understand it was a really good experience
10 July 2026
I spoke to Sue today such a lovely…
I spoke to Sue today such a lovely lady understanding easy to talk to and make sure I understood exactly what was going on ❤️
10 July 2026
Well this is base on today the staff…
Well this is base on today the staff was polite and give me some assurance that someone want to listen to my pain
10 July 2026
They 'phoned me within seconds...
They 'phoned me within seconds after I contacted them online. The employee I spoke to seemed most thorough.
9 July 2026
Went though every thing said I got a…
Went though every thing said I got a case over 40 mins then said could not help me disappointed when I spoke to yourselfs you also said IV got a claim you should not tell me this and got.to solicitor said no one said one thing another said no disappointment
8 July 2026
Reply from National Accident Helpline
Hi Kay,
Thanks for sending us your feedback, it’s very important to us.
At National Accident Helpline, we aim to help people injured in an accident that wasn’t their fault by seeing if they may have grounds for a claim. The solicitors we work with assess every potential claim carefully because the circumstances are always unique.
Sadly, this can sometimes mean they don’t feel able to proceed - as was the case here.
We’re sorry this wasn’t the outcome you were looking for, and we wish you all the best for the future.
Kind regards,
The Customer Care Team at National Accident Helpline
Efficient service
I was helped through the initial phonecall in an extremely professional, friendly and helpful manner. I was given clear and precise information which was most helpful.
7 July 2026
The young lady I spoke with was polite
The young lady I spoke with was polite, helpful, very concise and clear.
Thank you
8 July 2026
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