Nandos Reviews 

The Costumer service was really amazing, and I tried a new dish the butterfly burger. The flavour was incredible and the chicken was delicious.

Food portions have definitely got smaller and as for the 2 chicken breast meal with 2 sides what you actually get is ONE chicken breast cut in half butterfly style and when I questioned that it was only one breast staff told me it was 2 breast with skin holding it together absolute rubbish when you advertise 2 chicken it should be 2 whole breast not one cut in two in my opinion nandos have gone down in all aspects of their operation.

I have visited nandos in Croydon purley way a number over the years with my kids. This was a good experience with no issues. Over maybe three years when i have attempted to go into this store i have noticed a lot of flys. I have had to get up and leave because becauseof this. This June 2026 I visited again after some time, really hoping they had resolved the issues. No, they still have an issue, maybe not as bad as before but still there. I did order but had to take my food away which was not the plan.
Its high time this place was given a deap clean which would obviously resolve the issues.

A lady name Kat was no help at all I wanted to my food to be re-delivered but she said that wasn’t possible even thought I had waited almost double the wait time for my food to come wrong. Absolutely ridiculous. Awful customer service.

Experience was absolutely brilliant almost entirely down to the customer service received by the wonderful Geetha

An absolute privilege to be looked after by such a pleasant and accompanying young woman, will definitely return and experience was shared by all parties in the group.

Geetha has the principles to succeed in further service environments

Nice meal and excellent extremely helpful and friendly waitress for whom nothing was to much trouble palliya was great

I went to Nandos at the Stevenage leisure park on Sunday early evening, to get a table for 4. My family were arriving a few minutes later.
It was raining heavily. There wasn’t a table available immediately. They said they would let me know when a table was available and that I’d have to leave and return only when messaged. Pointing out that there was plenty of space and seats in the foyer (there was no one else waiting) I asked to be able to wait inside because of the rain as I’m an elderly man. They refused. I asked to see the manager. He also refused, offering no explanation, other than that if he let me wait inside, he’d have to let everyone else wait inside. There was no everyone else. So I had to leave and we went elsewhere to
eat.
That’s not how I’d treat customers, but Nandos appears fine with it. 🤷‍♂️

On the 29th May 2026. 14.50pm. Me and my Family attended your Nando's restaurant. At Birmingham merry hill. We was told the wait time was 5 - 10 minutes. We then was seated at our table which was not very clean. I then went to the till to place our order. I then paid cash. The employer looked at me and said sorry we do not have change and I was told we would have to wait for some change. We was then presented with 3 glasses for the refills. I then questioned where the cloudy lemonade was. We waited 15min for me to find them and to be told they had non left. We spent £85 on 4 meals and drinks food come out barley warm, chips like cardboard also the garlic bread the same. We then asked to speak to a manger who did not even appoligise or to replace food. I found this level of service from your restaurant very poor staff very rude and food not very good. I have already raised a complaint direct to nando's. Last week. Still no response..

Nandos at junction32 Escape, Castleford

The young servers were amazing. Nothing too much trouble, all had bright sunny dispositions during the busy post lunch time slot. I gave feedback to the management on the day, im so impressed with those guys that I feel moved to share with others here. Its so refreshing to be served by people who enjoy their work and relate to their customers with kindness and good humour.

Thankyou for doing what you all do...

Oh, I nearly forgot.... the food was lovely. Hot, well cooked and presented, what more do you need!

Chicken is tough and overcooked with too much precooking. Very disappointing kitchen.

I sent a email of complaint to Nandos end of April, after nearly 3 weeks they still hadn't responded to my complaint, I contacted them again & was sent a very generic reply (sounded like a copy & paste response) mainly as it didn't even mention the actual problem that occurred & said 'we encourage you to speak to our staff & restaurant manager' - I did speak to the staff, none of them knew the answer or could help, hence why I raised a complaint which only led to generic replies & my complaint wasn't even addressed.

Nandos service standards have hugely dropped recently!

The Finsbury Park Nando’s is by the far the best branch I’ve been to . The staff , the food the hygiene is impeccable . Thank you for such a lovely experience

The sauce bottles aren’t grimmey or sticky . Which is a real put off ! Before starting the meal . The food was fresh and hot !!
The manager is very friendly and leads by example . The South Asian guy with the cap was also so polite and accomodating .. service with a smile .
A long with the kitchen staff , who actually smile as you pass .

If there was an award , it would go to this branch and I have eaten at many Nando’s

On a very hectic bank holiday weekend the team at the Nandos in Brighton Marina went way above and beyond.

Often it’s not about getting food to your table as quickly as possible, but managing your expectations. They were insanely busy. But let you know how long you’d wait and made every customer feel like the most important customer in the restaurant.

I’ve loved Nandos before but this just solidifies that sentiment.

DO NOT ORDER ON THE APP!!

The driver didn’t deliver my food and did not ring my door bell I have staff and cctv camera he was just standing there for 6 minutes!! OBVIOUSLY IF SOMEONES PHONE ISN’T GOING THROUGH YOU SHOULD RING THE DOOR BELL!! I THEN CONTACTED THEM TO EXPLAIN THAT MY ORDER HASN’T BEEN DELIVERED AND THEY SAID I HAVE TO FILL OUT A FORM WHICH I DID AND THEN I GOT AN EMAIL BACK THAT SAID IT WILL TAKE THEM 10 DAYS TO REVIEW AND GET BACK TO ME!! 10 WHOLE DAYS! HAD I ORDERED VIA DELIVEROO OR UBER EATS THEY WOULD HAVE REFUNDED OR HELPED INSTANTLY!!! NOW I HAVE NOTHING TO EAT AND SPENT MY MONEY!!!

On top of that on the email it says if there is any issue with a live order to call deliveroo on this number “02036999977” and deliveroo says “we don’t know why they have that on their email we don’t have access to live orders placed through their app so there’s nothing we can do to help” WHY HAVE THAT AT THE BOTTOM OF THE EMAIL THEN?!!

Feltham Uk is one of the worst branch. Extremely rude staff with non professional behaviour… I want somewhere place to report the staff(Magda) behaviour issue…

I don't usually give bad reviews but this encounter at Nando's needs to be mentioned , very bad customer service given today usually when Ellie is on shift , rude, miserable , I've had pleasent experience with Nando - Harrow st Georges branch , but sadly not when Ellie is managing , I give 1 out of 5 for her management.

Poo food is outdated and not how it use to be

Visited the star city branch. Stated I needed to used my NHS card for a discount not my blue light card as it was previously. Offered to show me log onto my nhs email address on my phone also. I felt like a criminal -poor customer service. I had no plan to visit Nando’s but I was in the area and not been to Nando’s in years

I haven’t ever been to a Nando’s before so was surprised when meal was served to be pointed to where the cutlery and water were to be found. Essentially a self service place. I ordered Caesar Salad with chicken. Small piece of dried, tough chicken and the salad was iceberg lettuce plus dried supermarket level croutons plus a herb and lemon sauce and Parmesan cheese. Boring and nothing like the traditional Caesar salad you
Might get elsewhere. Surly staff made the meal unpleasant. Never again.