Myvitanet Reviews 

I have been waiting for my order since May 26th. They have been very uninformative. After e-mailing ( no phone number given) a request for information about the lack of clarity of delivery, I was told that my order , which consisted of many items, was not in stock. All of it? Other companies would have at least sent the items in stock and kept me informed as to the progress of the rest of the items.. They haven't. Although they have charged my card. This is not a good relationship.

I think the internet generation has made a lot of people impatient these days. Slow shipping doesn't mean that it's a scam. I ordered a couple of vitamins and body care products from them about a week ago, the time it took to process and ship the order was ok. Think back to times before we had no email, no UPS, what do we used to do ? we patiently wait for whatever package that was sent to us by regular mail. Not delivering at lighting speed doesn't mean that it's a scam. I've been a long time customer for about two years, had no problem with them at all. Cheap prices and good customer service. Legit and good business overall.
be patient people, quit whining!

I can't believe they do shipping to Canada as well and it was fast!!!!! got it in 4 days from the day of ordering!!!!! extremely happy. No hassles at all.

i had a pleasant experience with them, quick and accurate product shipment. They have a wide variety of of products to choose from. Very good and cheap find!

I placed an order on 4/21/11 and received a confirmation email. They never shipped product nor attempted to contact me. I made three requests for password which is the only way to get a shipping update - NOTHING. I called but the phone system refers callers back to the website. I have requested a chargeback. DON'T WASTE YOUR TIME WITH THIS COMPANY! Six weeks with zero communication and no product is my definition of a "ripoff"

i had a good experience. tons of products, super cheap prices. thats what the site seems about. my order came when it was stated it would come, definitely at a reasonable time frame.

im interested in buying other products here. and ill probably do so in the near future. the site design could use some more attention though.

Wish I'd read these reviews too! Ordered Biofreeze Jan 2011 because they had the best price of anyplace online. Right AFTER the ordering process I found the item was out of stock. I checked the order status regularly online, and each time the delay was 3-5 days, then 1-2 weeks. Finally I found out the item would not be in stock until March! So in early Feb, I requested a refund. I checked on the refund status regularly also, with numerous communications via email with customer service (NO person to talk to). As of this date, the refund has STILL not been done. I plan to use the info in review below to contact the BBB regarding MyVitanet's terrible business practices.

STAY AWAY!!!!

I've been buying about 10 different supplements from myvitanet for about 4 years once every 2-3 months, and don't share any of the negative sentiments shared below. I'm saving about 20% compared not just to the local health food store I used to go to, but the other online stores. As an avid supplement taker, that adds up into thousands of dollars, so I'm a loyal customer on that alone.

My story is like alllllll the others here. I placed a large order (over $200) and didn't receive any product. I waited to contact them as they have the disclaimer of the *long* processing time ("2-7 days"). After 14 days had transpired, I tried to track my order only to find it hadn't even left their warehouse. Further, they had CHARGED my credit card the full amount on the date I placed the order. No credible company does that.

I emailed them and they offered up the disclaimer of how it takes 7 days to process (that left 7 more days to account for) and then told me I had backordered items that they were holding up my entire order for! They never contacted me to advise me of this delay. (They just contacted my credit card company and got paid for an order that I now doubt they ever intended to ship.) I told them to cancel my order and refund my card IMMEDIATELY.

That was at the beginning of this month. In going over my credit card charges tonight, I realized they never issued a refund. I emailed them and gave them one more day to do so. If I don't see the credit, I'll refute the charge with my credit card and let them deal with it.

It was only after all this transpired that I searched for reviews on for MyVitanet. Now it's crystal clear that I was had...just like everyone else. And now I plan to tell anyone who will listen that this company has nothing to offer but pure fraud. Don't fall for the low prices--you'd be better off getting mugged in a parking lot.... it would take less of your TIME.

I buy nearly all my nutritional supplements online and have for many years. I will never, ever, ever buy anything from this company again. It took them 2 months to partially fill my order yet they charged me for the full order. There is no way to reach them by phone, no customer service except to send them emails for which they never respond. Agonizing and frustrating. Guess I'll have to deal with them through my credit card company.

I placed an order on January 1, 2011. It is February 24 and I have not received my order. When I placed the order, I used Paypal, and the company indicated that my order was in stock. Paypal was charged immediately. After a month, I finally figured out the stupid website and asked where my order was. I got a response saying they had 6-8 weeks of backorders on my item, and also that their suppliers "require" payment from them up front for product. It has now been 8 weeks. And to think I saved a couple of bucks by ordering from them! Don't be a fool like I was - I had ordered the product before from Ithaca Sports and it arrived in 4 days! YOU'RE WASTING ALOT OF YOUR TIME IF YOU ORDER FROM VITANET.

I placed my order for a product I wanted to have quickly. I paid for it through my PayPal Account; My product never reached me, but I'm not upset too much about that. What I am upset about is the runaround web site of of Myvitanet.com. It is worthless. Just worthless. It does not allow you to speak with nor the ability to contact. Are you too busy to have your company staffed to support your clients? Never again!!!!

CHARGED MY CREDIT CARD ON 12/03/2010 & THEN FOUND OUT 12/26/10 THAT ITEM WAS UNAVAILBLE. AS OF 1/14/11, I AM STILL WAITING FOR MY REFUND. CAN NOT EVEN GET THE ADDRESS TO FILE A COMPLAINT WITH THE ATTORNEY GENERAL OF THAT STATE. NO PHONE NUMBER TO CALL TO SPEAK TO A PERSON.

Placed an order and got no reply. Went in Internet to read reviews and saw at least 20 very bad reviews. Called credit card co immediately and got money back on card. This is a fraudulent website collecting credit card info.
Total scam.

Ordered 3 weeks ago, have not heard a word. Can't use 800 # it directs you to the website and hangs up on you. Sent e-mails, no response. Can't get a password to check shipment, does not work. Had I read all the terrible reviews of customers who were ripped off I would have known. I filed a claim with Paypal. I don't believe this is a legit site. Must be someones basement

We placed our order on April 22. We received all our items except for two bottles of dark stevia which were on backorder. On June 18 we emailed them to ask about the status of the backorder. They responded that the backorder had to be canceled and that we would promptly receive a refund of $21.60. They said to allow 1 to 2 billing cycles for it to appear on our credit card. In September, we emailed them to say that we had not received our refund yet. The response was apologetic and said that all refunds have to be issued manually with the accounting department, and our refund was still in the queue We emailed them again on November 19. We received the same identical response. It is now November 22, and we are losing patience.
It has been five months since they canceled the backorder, and seven months since we initially placed our order. We were not sure whether to give them one or two stars. We may still get our refund. Judging from the other ratings, they need to seriously rethink how they are running their company.

I placed my $80 order on 10/27. They stated all items were in stock. After charging my cr card I followed the progress of my order. After a week nothing had happened so I emailed them. I did not rec a response. After 10 days I called and was told my order was set to ship on Monday (I called on a Friday). On Tuesday I checked & now it stated my order was on backorder but for a later date then previously. I emailed & asked why they didn't ship what they had in stock now? I did not receive a reply. I called again to be told they showed the warehouse was shipping the next day. I realized that out of all my calls the same guy answered every call. Now what are the chances of that? Well here it is almost 3 wks later & nothing has been shipped. And I see the b/o date has been pushed even further out. Also important to note is that I go in ever day for the past week & cancel my order but nothing changes! I have disputed the charge w/ my cr card company & have the funds credited back but I still watch to see how long this is going to play out. Now if you haven't already figured out my title let me tell what I am 99.99% sure is happening here. These guys are using my money to pay for someone elses order placed before mine. Then they use your money to pay for my order and so on and so on. Ancient old business trick for failing or poorly run businesses. They have some great prices folks but what good are they if you never get your product? Stick with companies like the VitaminShoppe or other established ones where you will actually get what you pay for.

Lousy rotten customer service. THERE IS NONE! Backorder of items that never come! Refunds without the shipping and handling refunded and already added to the credit card. This fraud of a company should be shut down. DO NOT EVER BUY from this place! You will get some stuff and others will be backordered even when you placed the order it said, "in stock". I will tell all my friends and anyone that will listen! They suck!

Terrible customer service, or I should say no customer service at all. some of my items were on back order and I my credit card was charged as soon as I placed my order. Waited over 10 days before they even shipped partial order. Now they tell me that two items are not available at all and I requested a refund. Received a e-mail telling me that it will take up to 14 days to process my refund and up to billing cycles on my credit card statement to see my refund. When I call the toll free number there is no customer service to answer the phone. Can't reach them by e-mail. Will never order form this company again.

I placed a small $79+ online order with Vitanet on 8/3/10 and after paying, I was informed via e-mail that since one product was on back-order, nothing would ship until it arrived in the Vitanet warehouse (if there is one). Since then I have written every few weeks and get basically the same ridiculous answer, that it takes 2-4 DAYS to process orders, BioFreeze is on back-order, blah-blah-blah.
At the very least, the other products should have shipped immediately, and I should have been offered an immediate credit if I chose not to wait a couple of months - or more - for the Bio-Freeze.

I should have stuck with Vitacost, VitaGlo, or iHerb.com.
*****************Buyer Beware*******************