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Mystic Boarding Reviews 

1,246
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 363 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery services and note that the product quality for wetsuits, bags, and gear is truly top-notch. Consumers consistently love the durable materials, comfortable fit, and the exceptionally smooth online ordering experience provided by the brand. However, some people mentioned experiencing frustrating issues with missing or undelivered packages, along with delayed replacement processes. Reviewers also noted difficulties with incorrect sizing sent or specific items not fitting comfortably as expected according to size guides. Additionally, a few buyers discovered that certain product returns involved unexpected out-of-pocket expenses for return shipping.

What people talk about most

Product

Clients share positive opinions on product quality, comfort, and performance. Consumers frequently mention... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the materials feel great and... See more

Delivery service

Consumers find delivery service to be efficient and timely, with a strong consensus regarding fast shipping... See more

Order

Users describe ambiguous interactions with order experiences, reflecting a wide split in consumer sentiment.... See more

Service

People report positive experiences with service, highlighting fast and reliable support alongside quick order... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bag fits my board perfectly and initial quality seems high. I love how light and sturdy the bag is. Unfortunately, with a board/bag this large, I was really expecting there to be a shoulder strap... See more

Rated 5 out of 5 stars

We found the towel hoodie at a local Muskoka retailer and bought it for our seadoo, by the time we got back to our campsite we had decided we needed a few more and now the whole family is hoping they... See more

Rated 5 out of 5 stars

In the meantime, I've already bought several wetsuits, from 3/2 shorty to 5/3 Star, Majestic, Motion, and booties too. All my watersports gear is from Mystic. They fit really well and are al... See more

Rated 5 out of 5 stars

The product I wanted was available, delivery was quicker than expected, and although it has only had a couple of uses so far, the wetsuit is meeting all expectations: - The materials seem sturdy a... See more

Company replied


Company details

  1. Activewear Store
  2. Outdoor Clothing and Equipment Shop
  3. Surf Shop

Written by the company

The leading brand for kitesurfing waterwear and accessories. Here to break boundaries. Crafting kitesurfing gear that embraces modern technology and durability, since 2002.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,246)

415 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality

Quality, delivery

16 April 2026
Mystic Boarding logo

Reply from Mystic Boarding

Thanks for the feedback, Great to hear you like the poncho.

See you on the water!

Rated 5 out of 5 stars

Very helpful with a return such a…

Very helpful with a return, such a breath of fresh air these days!
Will definitely be a repeat customer

19 April 2026
Mystic Boarding logo

Reply from Mystic Boarding

Thanks for the feedback. Glad we could help.

See you on the water!

Rated 5 out of 5 stars

Mystic

Mystic, as always, is impeccable.

21 April 2026
Mystic Boarding logo

Reply from Mystic Boarding

Thanks for the feedback. Enjoy your new gear.

See you on the water!

Rated 5 out of 5 stars

Straight forward purchase

Straight forward purchase. Mystic made the specialty item I needed that's getting harder to find. Very high quality product. Great job!

15 April 2026
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Reply from Mystic Boarding

Glad to we could help protect your boards.

See you on the water!

Rated 5 out of 5 stars

Perfect whats up assistance

Perfect whats up assistance, fast delivery, personal touch

14 April 2026
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Reply from Mystic Boarding

Thanks for sharing your experience. Glad we could help you out. Enjoy the new suit and see you on the water!

Rated 5 out of 5 stars

Everything ok!!

The number of shopping to follow it wasn’t clear, couldn’t find it from email, but everything was on his right direction. Thank you.

17 April 2026
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Reply from Mystic Boarding

Thanks for sharing your feedback. Glad it got to you and enjoy your new helmet.

See you on the water!

Rated 3 out of 5 stars

Connection with Shop app is awful

Connection with Shop app is awful, meaningless - I never got a tracking number that worked with UPS and Shop tracking never worked... always said "Label created"

Mystic products are great, seriously they are awesome, well designed, looks good and works even better, but there is a lack of stock on most of the products (I was gonna buy a couple of hoodies but were out of stock) and as mentioned the after-purshase process doesn't reflects Mystic's products/brand.

14 April 2026
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Reply from Mystic Boarding

Thanks for sharing your feedback,

I have discussed with our team regarding the tracking issue and thanks for bringing it to our attention.

Glad you are enjoying the gear.

See you on the water!

Rated 4 out of 5 stars

Great value

Great value, fast delivery, fit is perfect

13 April 2026
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Reply from Mystic Boarding

Enjoy your new suit. See you on the water!

Rated 5 out of 5 stars

Easy no issues

Easy no issues . Great buying experience

13 April 2026
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Reply from Mystic Boarding

Thanks for feedback.

See you on the water!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, product quality is great!

7 April 2026
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Reply from Mystic Boarding

Great to hear. Enjoy the new bag!

Rated 5 out of 5 stars

I upgraded from a Majestic harness to a…

I upgraded from a Majestic harness to a Stealth harness.

The result is fantastic: great comfort, good rigidity, and an ultra-lightweight design.

9 April 2026
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Reply from Mystic Boarding

Thanks for the feedback. Glad the upgrade is working for you. See you on the water.

Rated 5 out of 5 stars

Very happy

The hoodie arrived quickly and looks great.

6 April 2026
Mystic Boarding logo

Reply from Mystic Boarding

Thanks for the feedback,

Enjoy your new hoodie.

Rated 5 out of 5 stars

Fast shipping & Good Products

Fast shipping, good products, wonderful company!
Overall a super good experience! 😁

31 March 2026
Mystic Boarding logo

Reply from Mystic Boarding

Thanks for the great feedback.

Enjoy your new gear and see you on the water.

Rated 5 out of 5 stars

Great wetsuit

Great wetsuit, protection and daily apparel.
Great service

10 April 2026
Unprompted review
Mystic Boarding logo

Reply from Mystic Boarding

Thanks for the feedback,

Glad you're liking the gear.

See you on the water,

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