Smooth ordering process. Annoying when it comes to cancelling orders that have already been paid for: I once tried cancelling a few minutes after placing the order (accidentally placed 2 orders) one e... See more
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Review summary
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Reviews shaping this summary
There are products where the serving sizes in the top missmatch the one in the description. Switching from my pc to my phone some products disapeard from my cart
Company replied
Nice fabrics, efficient nutrition products, but the prices are a bit high, even after applied discount
Company replied
There is no other brand I would choose, simply the best, quality products, lots of discounts and you always can find something you really need
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- www.myprotein.ro
4.0
Great
1K reviews
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Reply from Myprotein
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
I ordered creatine sticks and paid for…
I ordered creatine sticks and paid for the order by card. A few days later, my order was cancelled, but the shipping fee has not been refunded. I sent you an email about this, but I have not received any response.
4 August 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Fake discounts
Fake discounts, after i choose the 30% apparently there were 35 also. More expensive like in the past and i was a customer since 2011 with a different account. The usual story for a good company, expanding, getting greedy, marketing itself as luxury or premium and redesigning packaging as if the consumer consumes packaging. Disappointed, will not buy again.
26 August 2026
Reply from Myprotein
Hi,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I did attempt to call you regarding this issue but I was unable to get through to you.
Instead I have messaged through your online account, please log into your account to view this message.
Thanks,
Sam
goood but i has 2 gift and in the end i…
goood but i has 2 gift and in the end i have 1
22 August 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
i just keep coming back to my protein…
i just keep coming back to my protein because i cant find a better place to get my supplements from they have the best price to quality ratio for both products and services and the products are amazing.
22 August 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
I’m reaching out regarding a few issues…
I’m reaching out regarding a few issues I’ve encountered:
1. I tried creating an account on both your website and your app, and something seems to be broken — nothing works properly when it comes to setting up/managing the account.
2. I noticed that the app is missing certain flavors that are available on the website, which is inconsistent and confusing.
3. Unfortunately, because of these issues, I ended up placing my order through the website instead of the app — which meant I missed out on the discounts you offer for app orders.
20 August 2026
Reply from Myprotein
Hello Yonathan,
We appreciate you taking the time to share your experience with us. We are truly sorry to learn about the difficulties you encountered while trying to create an account on both our website and app. We understand how frustrating it must have been to find inconsistencies in available flavours between the platforms and to miss out on app-exclusive discounts due to these issues.
A message has been sent to your account regarding this.
Kind regards,
Liam
Reply from Myprotein
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
One of the best pure iso-c whey options…
One of the best pure iso-c whey options available in EU. For the first order I also received a free skaher. Delivery 1w+, as expected.
25 April 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
Reply from Myprotein
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
Fast expedition
15 August 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
Waited 6 work days for the package to…
Waited 6 work days for the package to be delivered and one product was missing because they returned it without me requesting the return.
5 August 2026
Reply from Myprotein
Hi
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the refund of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Review
1. The prices and the offers ?? Just set a price and use it. I shouldn’t do the math on what 40-45% off of the listed price will actually cost me !
2. I couldn’t fill all of the delivery address. Only the street and number ?
12 August 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Easy ordering process
The ordering process was easy and simple. I have just placed my order and I’m looking forward to receiving the products.
12 August 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
bad site and bad aplication
11 August 2026
Reply from Myprotein
Hi,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Hopeful
I hope the shipping would be more cheaper! Because I am very fond of your products and the quality.
10 August 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
App experience bad
The experience was not so good in the app, we had an hour of free delivery over 150 lei, but it didn’t work from the first try, I had to refresh and to re-add items in my cart multiple times
10 August 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
You said that delivery is free for…
You said that delivery is free for order after certain amount, but then you charge for tracking. That's a crappy move
10 August 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Missing one cookie :( other than that, great service
Hi! It was all super good - I loved the products and everything, the only thing is that in my order for the 12 double chocolate cookies I only received 11. 🥺 other than that, all good! Thank you!
30 July 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
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