The customer service was absolutely brilliant. I made a mistake on my personalisation, and I didn't notice until I'd paid, but an email to customer service got it all sorted. I ordered a blanket and c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a personalised bean-bag chair for my granddaughter and a Flopsy Bunny toy. The items arrived really quickly and they are beautiful. I am so pleased with my purchase. There was a slight m... See more
Company replied
I can’t even put into words how incredible your customer service team is. Especially Shannon. Shannon has truly went above and beyond to make sure my daughter gets her birthday presents. Ive had an is... See more
Company replied
I’m so happy with this personalised nursery backpack! It’s the perfect size for my 1-year-old starting nursery, and the quality is lovely. The personalisation makes it extra special, and it’s exactly... See more
Company replied
Company details
About My 1st Years
Written by the company
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4.3
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I ordered a personalised backpack for a…
I ordered a personalised backpack for a 1st birthday present, it was quick delivery and the item was great, just as described.
23 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
100% serive and delivery as always
23 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I’m so happy with this personalised…
I’m so happy with this personalised nursery backpack! It’s the perfect size for my 1-year-old starting nursery, and the quality is lovely. The personalisation makes it extra special, and it’s exactly what I was hoping for. Such a cute and practical little bag — highly recommend!
23 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great service
Great service. Back pack arrived well packaged in a beautiful keepsake box free of charge.
Bag is excellent high quality and I love it.
22 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Brilliant quality but very expensive
Brilliant quality, super fast delivery, but I think it’s a bit pricey, especially the delivery fee. It’s understandable that everything in good quality is expensive but most of the the things are toooooo much :)
22 July 2026
Reply from My 1st Years
Hi, thank you so much for your review! We're delighted to hear that you were happy with the quality of your order and our fast delivery.
We also appreciate your honest feedback about our pricing and delivery costs. We understand that value is important, and we're always looking at ways to provide the best products and service while keeping our prices as competitive as possible.
Thank you again for your support, and we hope to see you back again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Perfect bag for my 2 year old
Absolutely love the bag I got for my 2 year old to start nursery. So many choices which is great too. Didn’t have to wait long for the bag, it came super quick. Would recommend.
23 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Quick and efficient delivery
All came as ordered - as I had two separate dressing gowns- one for a boy and one for a girl!
22 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Beautiful items and great quality
We have had 5 lots of gifts from My first years for our grandchildren and have always been delighted with the products and quality of the items. We also love that the box they arrive in are great to keep for the children and our eldest grandchild who is 7 still uses his. World definitely recommend this company.
22 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Excellent Service
I ordered a personalised bean-bag chair for my granddaughter and a Flopsy Bunny toy. The items arrived really quickly and they are beautiful. I am so pleased with my purchase.
There was a slight mix up with a free gift, which didn't arrive straight away but Customer Services were polite and efficient and the issue was resolved with no fuss.
I will definitely use this company again and will recommend them to my friends.
22 July 2026
Reply from My 1st Years
Hi, thank you so much for your wonderful review!
We're delighted to hear that you were pleased with the personalised bean bag chair and Flopsy Bunny, and that they arrived so quickly. It means a lot to know you're happy with your purchase.
We also appreciate your understanding regarding the mix-up with the free gift. We're glad our Customer Services team was able to resolve the issue quickly and efficiently for you.
Thank you for your kind recommendation. We truly appreciate your support and look forward to welcoming you back again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Lovely gift ideas
Lovely gift ideas. Free delivery. Contacted me to let the recipient know it was me that bought it as I had it delivered straight to them but had forgotten to put who it was from on the message. Excellent service.
16 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Our great granddaughter just loves this…
Our great granddaughter just loves this ready for school
22 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Size of product
The backpack, lunchbox and drinks bottle all look fabulous but unfortunately the drinks bottle won’t fit in The bag with lunch box so I’m very disappointed with this. It was for my granddaughter for play school and got name on it. Beautiful product but bag needs to be bigger
10 July 2026
Reply from My 1st Years
Hi, thank you for taking the time to leave a review.
We're so pleased to hear that you love the look of the backpack, lunch box, and drinks bottle. However, we're sorry to hear that the drinks bottle doesn't fit inside the backpack alongside the lunch box, and we understand how disappointing this must have been, especially as it was a personalised gift for your granddaughter.
We really appreciate your feedback regarding the bag size, and we'll be sure to pass your comments on to our product team for consideration. Thank you again for your valuable feedback, and we hope your granddaughter enjoys her new school set.
Best regards, Aleksandra, Management Team, My 1st Years
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Due to evri failure I never got my…
Due to evri failure I never got my items. My 1st years customer service was absolutely brilliant in solving this for me. No fault of there’s, would order again.
13 July 2026
Reply from My 1st Years
Hi, thank you so much for taking the time to leave us a review.
We're sorry that your parcel wasn't delivered as expected, but we're really pleased to hear that our customer service team was able to help resolve the issue for you.
Your kind words mean a lot to us, and we truly appreciate your understanding. We hope to have the opportunity to provide you with a much smoother experience next time.
Thank you again for your support!
Best regards, Aleksandra, Management Team, My 1st Years
So good I came back for 9 years!
I ordered a personalised blanket for my 3rd little one after having got one for each of my children. They are beautifully made, of high quality and my eldest’s blanket is still in perfect condition (nearly 9 years later). Let alone the beautiful wrapping it comes in!
7 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
The website easy to navigate
The website was easy to navigate and there was plenty of choice.
17 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
It was efficient and timely
21 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
product exactly as described very quick…
product exactly as described very quick delivery lovely packaging thankyou
21 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.