My 1st Years Reviews 

16,718
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 686 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and beautiful personalisation of the products, noting items are often well-made and cherished. The customer service team is consistently highlighted for being exceptional, helpful, and efficient in resolving issues. Many people also appreciate the superb packaging, which often includes luxurious gift boxes. However, some people mentioned issues with product quality, such as rough materials, poor stitching, or faulty items. A few other people also felt that orders were not delivered, experienced delays, or received items with incorrect personalisation. Additionally, some customers noted damaged gift boxes upon arrival, and a minority reported dismissive or unhelpful customer service responses.

What people talk about most

Product

People report positive experiences with product, often praising the quality and personalization of items like... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the exceptional and brilliant... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the easy ordering process,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and efficiency. Customers... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising quick delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a doll with personalised dress outfits. Ordering easy, quick delivery and beautifully packaged. However, the stitching on the main dress was not very good quality and spoilt the doll, whic... See more

Rated 5 out of 5 stars

I ordered a personalised bean-bag chair for my granddaughter and a Flopsy Bunny toy. The items arrived really quickly and they are beautiful. I am so pleased with my purchase. There was a slight m... See more

Company replied

Rated 5 out of 5 stars

I have bought several items from this excellent company and can strongly recommend them! The backpacks are very well made and having them personalised so beautifully is ideal. The baby bath robe was s... See more

Company replied

Rated 5 out of 5 stars

I can’t even put into words how incredible your customer service team is. Especially Shannon. Shannon has truly went above and beyond to make sure my daughter gets her birthday presents. Ive had an is... See more

Company replied



Company details

  1. Gift Shop
  2. Baby Clothing Store
  3. Baby Store
  4. Children's Clothing Store
  5. Children's Toys Store

About My 1st Years

Written by the company

The Home of Personalised & Unique Baby Gifts.

Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.

From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.

Discover uniquely personalised baby gifts that make every milestone unforgettable.

Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.

Enjoy our signature personalisation expertise, perfected with care and attention to every detail.

Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.

Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.3

All reviews

(16,718)

671 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good price,

Very helpful, easy to order , excellent service

16 July 2026
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Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

I received

I received, a jacket a back pack and a dressing gown. All had my little boys name on the back . Amazing.
He hasn’t got them yet but I know he will adore them

24 July 2026
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Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

The personalised grey penguin fleece…

The personalised grey penguin fleece robe I ordered is lovely and arrived quickly in a free luxury gift box. I was very impressed with the quality of the goods and speed of delivery. This was a gift and the new parents were both delighted. I will be happy to buy from My First Years again and also to recommend them to others.

16 July 2026
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Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Placed an order of items requiring personalisation, and the order was shipped the next day. The pieces were beautiful and presented in a lovely gift box.

24 July 2026
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Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Amazing product & service

Lovely item and very good quality. The delivery was very fast.

20 July 2026
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Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Very reliable

Very reliable . Excellent Quality

24 July 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Always love their items!

Always love their items and arrived quickly too !

21 July 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

I ordered a personalised backpack for a…

I ordered a personalised backpack for a 1st birthday present, it was quick delivery and the item was great, just as described.

23 July 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

I’m so happy with this personalised…

I’m so happy with this personalised nursery backpack! It’s the perfect size for my 1-year-old starting nursery, and the quality is lovely. The personalisation makes it extra special, and it’s exactly what I was hoping for. Such a cute and practical little bag — highly recommend!

23 July 2026
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Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Great service

Great service. Back pack arrived well packaged in a beautiful keepsake box free of charge.
Bag is excellent high quality and I love it.

22 July 2026
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Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 4 out of 5 stars

Brilliant quality but very expensive

Brilliant quality, super fast delivery, but I think it’s a bit pricey, especially the delivery fee. It’s understandable that everything in good quality is expensive but most of the the things are toooooo much :)

22 July 2026
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Reply from My 1st Years

Hi, thank you so much for your review! We're delighted to hear that you were happy with the quality of your order and our fast delivery.

We also appreciate your honest feedback about our pricing and delivery costs. We understand that value is important, and we're always looking at ways to provide the best products and service while keeping our prices as competitive as possible.

Thank you again for your support, and we hope to see you back again soon!

Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Perfect bag for my 2 year old

Absolutely love the bag I got for my 2 year old to start nursery. So many choices which is great too. Didn’t have to wait long for the bag, it came super quick. Would recommend.

23 July 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Quick and efficient delivery

All came as ordered - as I had two separate dressing gowns- one for a boy and one for a girl!

22 July 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Great quality

Great quality, quick service. Product well presented

22 July 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Beautiful items and great quality

We have had 5 lots of gifts from My first years for our grandchildren and have always been delighted with the products and quality of the items. We also love that the box they arrive in are great to keep for the children and our eldest grandchild who is 7 still uses his. World definitely recommend this company.

22 July 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Excellent Service

I ordered a personalised bean-bag chair for my granddaughter and a Flopsy Bunny toy. The items arrived really quickly and they are beautiful. I am so pleased with my purchase.
There was a slight mix up with a free gift, which didn't arrive straight away but Customer Services were polite and efficient and the issue was resolved with no fuss.
I will definitely use this company again and will recommend them to my friends.

22 July 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your wonderful review!

We're delighted to hear that you were pleased with the personalised bean bag chair and Flopsy Bunny, and that they arrived so quickly. It means a lot to know you're happy with your purchase.

We also appreciate your understanding regarding the mix-up with the free gift. We're glad our Customer Services team was able to resolve the issue quickly and efficiently for you.

Thank you for your kind recommendation. We truly appreciate your support and look forward to welcoming you back again soon!

Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Lovely gift ideas

Lovely gift ideas. Free delivery. Contacted me to let the recipient know it was me that bought it as I had it delivered straight to them but had forgotten to put who it was from on the message. Excellent service.

16 July 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Our great granddaughter just loves this…

Our great granddaughter just loves this ready for school

22 July 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 3 out of 5 stars

Size of product

The backpack, lunchbox and drinks bottle all look fabulous but unfortunately the drinks bottle won’t fit in The bag with lunch box so I’m very disappointed with this. It was for my granddaughter for play school and got name on it. Beautiful product but bag needs to be bigger

10 July 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you for taking the time to leave a review.

We're so pleased to hear that you love the look of the backpack, lunch box, and drinks bottle. However, we're sorry to hear that the drinks bottle doesn't fit inside the backpack alongside the lunch box, and we understand how disappointing this must have been, especially as it was a personalised gift for your granddaughter.

We really appreciate your feedback regarding the bag size, and we'll be sure to pass your comments on to our product team for consideration. Thank you again for your valuable feedback, and we hope your granddaughter enjoys her new school set.

Best regards, Aleksandra, Management Team, My 1st Years

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