I purchased a doll with personalised dress outfits. Ordering easy, quick delivery and beautifully packaged. However, the stitching on the main dress was not very good quality and spoilt the doll, whic... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a personalised bean-bag chair for my granddaughter and a Flopsy Bunny toy. The items arrived really quickly and they are beautiful. I am so pleased with my purchase. There was a slight m... See more
Company replied
I have bought several items from this excellent company and can strongly recommend them! The backpacks are very well made and having them personalised so beautifully is ideal. The baby bath robe was s... See more
Company replied
I can’t even put into words how incredible your customer service team is. Especially Shannon. Shannon has truly went above and beyond to make sure my daughter gets her birthday presents. Ive had an is... See more
Company replied
Company details
About My 1st Years
Written by the company
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4.3
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely products and really helpfu
Lovely products and really helpful after sales / customer service when I needed a VAT receipt. Thank you
5 August 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Poor customer service
I placed an order 2 weeks ago, it has not been delivered. The process for investigating where it has gone has taken a ridiculous amount of time.
There customer service then confirmed they had replaced the order and sent a new one out, only to then say that half of the items are out of stock.
Poor customer service with no willingness to resolve the issues.
5 August 2026
Unprompted review
Reply from My 1st Years
Hi, we're very sorry to hear about your experience and sincerely apologise for the delay in receiving your order.
We're also sorry that your original parcel was lost in transit. Once the investigation was completed, our Customer Service team arranged a replacement as quickly as possible. Unfortunately, by that time, some of the items from your original order had become out of stock, and we understand how disappointing this must have been.
If you would still like to receive your order, we'd be happy to help you choose alternative items and send them to you using our Express Delivery service. Alternatively, if you would prefer not to proceed, we can arrange to cancel your order and issue a refund.
Please get in touch with our Customer Service team, who will be happy to discuss the options available and help find the best resolution for you.
Best regards, Aleksandra, Management Team, My 1st Years
Krisha at My First Years was super…
Krisha at My First Years was super helpful in changing the personalisation I needed for my grandson’s blanket. I suddenly decided I wanted the nickname not the formal name :) Blanket is a lovely gift and cellular so safer for baby’s heat monitoring, the material is a little stiff but should soften with a wash.
5 August 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely review!
We're delighted to hear that Krisha was able to help with updating the personalisation so your grandson's blanket was just how you wanted it. Sometimes it's those last-minute changes that make a gift even more special!
We're also pleased to hear you're happy with the blanket and appreciate its cellular design.
We hope your grandson enjoys his personalised blanket, and thank you again for choosing My First Years!
Best regards, Aleksandra, Management Team, My 1st Years
I'd put in an order but with the wrong…
I'd put in an order but with the wrong delivery address. I emailed straight away and Aleksandra replied saying the address had been updated for me. Very prompt response and happy I was able to fix the issue.
5 August 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Made my first order and suddenly…
Made my first order and suddenly realised I hadn't put the correct delivery address! Emailed straight away and got a response back almost immediately from Krisha to say that they had changed it to the correct one, so disaster averted! Great customer service, thank you!
4 August 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Recently made an order of a backpack…
Recently made an order of a backpack for when my daughter starts reception in a few weeks. She chose a backpack and then changed her mind on which design she wanted after I had placed the order. Aleksandra was incredibly helpful in altering our order for us - excellent customer service and a very happy daughter! Thank you!
4 August 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Helpful support, lovely items, 100% recommend!
Ordered the cutest blocks with my daughter’s name on it. ABSOLUTELY LOVE THEM! I decided to contact about them to see if they could change the colour of a block behind a strawberry print and Aleksandra was super helpful and had sorted this for me. Thank you 🩷
4 August 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
DO NOT USE
DO NOT USE.
I ordered two bespoke gifts which were never delivered. 3 weeks later they still haven’t arrived, and the company refuse to offer a refund or replacements. Their customer service is truly awful, and seems AI generated as no common sense or attention to detail is provided.
4 August 2026
Unprompted review
Reply from My 1st Years
Hi, we are sorry to hear that you feel this way and that you have been unable to locate your order.
According to the information provided by the courier, the parcel was delivered to the correct address. In situations where a parcel is marked as delivered but reported as not received, we have a set procedure that must be followed before we can offer a resolution. Unfortunately, you have chosen not to complete this process, which means we have been unable to progress your claim further.
If you change your mind and decide to follow the required procedure, please do not hesitate to contact us. We would be more than happy to work with you towards a resolution, whether that is a replacement or a refund. Many thanks.
Best regards, Aleksandra, Management Team, My 1st Years
Aleksandra was a great help regarding…
Aleksandra was a great help regarding issue I had and she was very professional and solved my queries and problem fast and professionally.. amazing customer service provided and will be back in future again
3 August 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Quick delivery
Quick delivery. Amazing items every time i have had numerous products and always been happy 😊
22 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
everything arrived on time and in order
24 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great product even better personalised…
Great product even better personalised plus very quick delivery and a nice freebie 👌
20 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I received
I received, a jacket a back pack and a dressing gown. All had my little boys name on the back . Amazing.
He hasn’t got them yet but I know he will adore them
24 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
The personalised grey penguin fleece…
The personalised grey penguin fleece robe I ordered is lovely and arrived quickly in a free luxury gift box. I was very impressed with the quality of the goods and speed of delivery. This was a gift and the new parents were both delighted. I will be happy to buy from My First Years again and also to recommend them to others.
16 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Fantastic experience
Fantastic experience. Placed an order of items requiring personalisation, and the order was shipped the next day. The pieces were beautiful and presented in a lovely gift box.
24 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Amazing product & service
Lovely item and very good quality. The delivery was very fast.
20 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.