I ordered a personalised blanket for my 3rd little one after having got one for each of my children. They are beautifully made, of high quality and my eldest’s blanket is still in perfect condition (n... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have bought several items from this excellent company and can strongly recommend them! The backpacks are very well made and having them personalised so beautifully is ideal. The baby bath robe was s... See more
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My favourite website for baby gifts. Whenever my friends have babies I order gifts from here. Everything always comes in time and with all the details. Even the packaging is nice. I’ve never had any... See more
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I can’t even put into words how incredible your customer service team is. Especially Shannon. Shannon has truly went above and beyond to make sure my daughter gets her birthday presents. Ive had an is... See more
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Company details
About My 1st Years
Written by the company
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4.3
Excellent
17K reviews
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Excellent Service
I ordered a personalised bean-bag chair for my granddaughter and a Flopsy Bunny toy. The items arrived really quickly and they are beautiful. I am so pleased with my purchase.
There was a slight mix up with a free gift, which didn't arrive straight away but Customer Services were polite and efficient and the issue was resolved with no fuss.
I will definitely use this company again and will recommend them to my friends.
22 July 2026
Reply from My 1st Years
Hi, thank you so much for your wonderful review!
We're delighted to hear that you were pleased with the personalised bean bag chair and Flopsy Bunny, and that they arrived so quickly. It means a lot to know you're happy with your purchase.
We also appreciate your understanding regarding the mix-up with the free gift. We're glad our Customer Services team was able to resolve the issue quickly and efficiently for you.
Thank you for your kind recommendation. We truly appreciate your support and look forward to welcoming you back again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Lovely gift ideas
Lovely gift ideas. Free delivery. Contacted me to let the recipient know it was me that bought it as I had it delivered straight to them but had forgotten to put who it was from on the message. Excellent service.
16 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Our great granddaughter just loves this…
Our great granddaughter just loves this ready for school
22 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Size of product
The backpack, lunchbox and drinks bottle all look fabulous but unfortunately the drinks bottle won’t fit in The bag with lunch box so I’m very disappointed with this. It was for my granddaughter for play school and got name on it. Beautiful product but bag needs to be bigger
10 July 2026
Reply from My 1st Years
Hi, thank you for taking the time to leave a review.
We're so pleased to hear that you love the look of the backpack, lunch box, and drinks bottle. However, we're sorry to hear that the drinks bottle doesn't fit inside the backpack alongside the lunch box, and we understand how disappointing this must have been, especially as it was a personalised gift for your granddaughter.
We really appreciate your feedback regarding the bag size, and we'll be sure to pass your comments on to our product team for consideration. Thank you again for your valuable feedback, and we hope your granddaughter enjoys her new school set.
Best regards, Aleksandra, Management Team, My 1st Years
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Due to evri failure I never got my…
Due to evri failure I never got my items. Although this was no fault of my 1st years I can’t leave a proper review as they refuse to solve it (evri)
13 July 2026
Reply from My 1st Years
Hi, thank you for taking the time to leave your review.
We're really sorry to hear that you haven't received your items due to the issues with Evri. We completely understand how disappointing this must be, especially when you're looking forward to receiving your order.
Although the delivery issue was outside of our control, we would really like the opportunity to help resolve this for you. Please get in touch with our Customer Service team, and we'll be happy to look into this further and assist you.
Thank you for your patience, and we hope we can get this resolved for you soon.
Best regards, Aleksandra, Management Team, My 1st Years
So good I came back for 9 years!
I ordered a personalised blanket for my 3rd little one after having got one for each of my children. They are beautifully made, of high quality and my eldest’s blanket is still in perfect condition (nearly 9 years later). Let alone the beautiful wrapping it comes in!
7 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
The website easy to navigate
The website was easy to navigate and there was plenty of choice.
17 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
It was efficient and timely
21 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
product exactly as described very quick…
product exactly as described very quick delivery lovely packaging thankyou
21 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I would never order from this company again…
I would never order from this company again.
I've used this website over the years to make multiple orders. I recently purchased a personalized newborn box. On the card I purchased and the book, the input was "To: [insert name]" and "message then from [insert name]". I inserted the name as requested. It did not state that there would be no "to" or "from" on the book or card. I contacted My First Years and explained I was dissatisfied and had a dismissive email in return. I replied saying that's not good enough and never had a response. I emailed again requesting a refund. I was told I need to return it and any shipping to return is my responsibility. The customer service is horrific and I will certainly never be ordering from this company again.
24 July 2026
Reply from My 1st Years
Hi, thank you for taking the time to share your feedback.
We're very sorry to hear that you were disappointed with your order and your experience with our Customer Service team. We always aim to provide a positive experience, and we're sorry that on this occasion we did not meet your expectations.
We would like to clarify that the item was personalised exactly as requested with the information provided at the time of ordering. We also provide product images showing how the personalisation will appear, including that the words 'To' and 'From' are not printed as part of the design unless specifically included in the personalisation text.
As personalised items are made specifically for each customer, we generally cannot accept returns. However, our Customer Service team made an exception in this case and offered to assist with a return, with the return postage being the customer's responsibility.
We're sorry that this resolution did not meet your expectations, but we do appreciate your feedback and will continue to review how we communicate personalisation details to help avoid any confusion in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Unfortunately I’ve now had multiple bad…
Unfortunately I’ve now had multiple bad experiences regarding delivery with this company, not long ago it was a delayed package longer the the time frame stated and they wouldn’t refund my delivery cost and this time it is a lost package which still hasn’t been resolved and a new one sent out. I’ve attempted to use them a few times to buy gifts for friends’ new babies but seem to always have issues with the delivery that unfortunately I won’t be buying from them again.
21 July 2026
Reply from My 1st Years
Hi, thank you for taking the time to share your feedback.
We're very sorry to hear about the repeated delivery issues you've experienced with your orders. We completely understand how disappointing this must be, especially when you're purchasing gifts for special occasions.
We appreciate you sharing your experience, and we will pass your feedback on to the relevant teams as we continue to review and improve our delivery processes. We can see that a replacement order has now been processed and it is due to be dispatched today using an express delivery service.
We would also like to confirm that we offer two different courier services to help provide reliable delivery options for our customers. However, we understand that your recent experiences have been frustrating, and we're sorry for the inconvenience caused.
Thank you again for your feedback, and we hope your replacement order reaches you safely and promptly.
Best regards, Aleksandra, Management Team, My 1st Years
Great service!
Fantastic! Product was exactly as described, fast delivery, good communication. Would absolutely order again.
17 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Amazing quality, fast delivery
Amazing quality, I was shocked at how quickly it came! Very impressed, will purchase from them again!
17 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Amazing
Amazing items and very quick delivery. A positive experience from start to finish
17 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
The whole process was smooth
20 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Won’t order ever again
Ordered on the 15th July, still not turned up, many email sent then email saying there was an issue, well done evri, another failed delivery. This was going to be a gift for the birth of my great nephew, never arrived, eventually, refund or we can resend… oh and a little apology… I won’t be back that’s for sure
15 July 2026
Reply from My 1st Years
Hi, thank you for taking the time to share your feedback.
We're really sorry to hear about the issues you experienced with the delivery of your order. We completely understand how disappointing this must have been, especially as the item was intended as a gift for the birth of your great nephew.
We apologise for the delay and the inconvenience caused. We appreciate you bringing this to our attention, and we will pass your feedback on to the relevant teams as we continue working to improve our service and delivery experience.
We can see that the replacement order has now been delivered, and we sincerely hope everything arrived safely and that you are happy with the product.
Thank you again for your feedback, and we're sorry that your experience did not meet the high standards we aim to provide.
Best regards, Aleksandra, Management Team, My 1st Years
Loved the product
Loved the product, just what I wanted. Ordering and delivery straightforward arrived on time.
20 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Absolutely beautiful little…
Absolutely beautiful little personalised dressing gown for my granddaughters 1st birthday, came in a lovely gift box with a little note for the birthday girl. Great quality will definitely be shopping with you again. Thanks 🤩
20 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
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