Mulberry Homes Reviews 

Buying my first new build home with Mulberry Homes has been a genuinely positive experience from start to finish.

As a first-time buyer of a new build, I wasn’t entirely sure what to expect, but Karen and Faye have been amazing throughout. They really took the time to understand my needs and approached everything with care and sensitivity, which made a huge difference, especially given repeated issues in the chain further down the line. They were patient, supportive, and never added to the stress that naturally comes with moving house. Nothing was ever too much trouble, they were always approachable and happy to arrange access to the house before completion as often as I needed. They consistently went above and beyond and are a real asset to the company.

The house itself is great, and exactly what I was hoping for. Like any new build, there are a few expected snags, but I’m currently working through those with Alfie, who has been responsive and proactive in getting things sorted without any fuss.

I also used their recommended conveyancer, Kate from Band Hatton Button, who was absolutely fabulous. Her knowledge of the site proved invaluable in preventing further delays. She was diligent and highly responsive, with nothing ever too much trouble, and again went above and beyond to help get the sale over the line. Despite being recommended by Mulberry, she was instructed by me and remained fully supportive throughout. I would 100% recommend her to anyone purchasing on the Houlton development.

Overall, I’ve had a great experience and would definitely recommend Mulberry Homes to anyone considering a new build.

Great experience at Middleton Meadows- Matt, Steve and Kevin have been great in particular helping make the move in experience as smooth as possible. Very pleased with the quality of the house and looking forward to many years there.

I contacted Mulberry Homes at their Badwell Ash site in Suffolk in April 2026 to enquire about purchasing a home on The Approach development.

Jonathan from Mulberry Home responded to my enquiry and we then spoke on the telephone to discuss availability on The Approach development and also to make Jonathan aware of our requirements.

We had a very pleasant email exchange over a few days and Jonathan was went the extra mile in every respect to answer our questions and provide us with all the information we requested.

We were very impressed

In our internet search of the area we identified what we (wrongly) assumed was a pig farm close to the village and mentioned this to Jonathan. To my amazement he drove up to the farm and confirmed that it was a sheep farm, with no pigs in sight. He even sent me a photograph of the farm with sheep in the picture! This really was above and beyond in every respect.

My wife and I are still looking for a property although it is highly likely we will contact Mulberry Homes in the summer as this is when they are releasing a new phase of the property type we are interested in.

Jonathan was a consummate professional throughout and an pleasure to deal with. A huge +1 and thank you very much indeed for your help!

Guy and Jill Merchant

I feel let down.

We purchased our home from Mulberry's in Feb'26 at Felsted Gate. Aftercare has been slow, already outside of SLA's. Communication has been poor. And if I'm honest, unless you're buying the bigger, more expensive homes, the service is very different. It's the little things for me that grate:

1. Bins. They ordered bins, but they are smaller than the other neighbours, we are still waiting for a food waste and garden waste bin. It's left me feeling like a cost efficiency exercise “oh we will give them the smaller bins because they didn’t spend more with us”. In our case, we’re still waiting for bins. At this point I’m not holding out much hope so will go direct and pay for the bins myself.

2. The welcome basket, again, the little things, but it had some handwash in there that was empty… they literally gave us empty handwash in our welcome pack. Where’s the quality assurance?

Quality assurance – that’s the key word here – as there have been some big QA issues for me and this is what really gets to me. No QA was done on the house before we moved in. Our en-suite is not in a position where I would say that it is acceptable to hand over to a customer who’s shelled out over £500k on a house. Shoddy, mis-matching paint work throughout the room. Unfinished grouting, and floor tiling behind the sink. It was rushed. For some reason, the paint work throughout the house is off colour/mis-matched and in most cases above the windowsills unfinished.

The Source Heat pump is affectionately called the ‘Mulberry Welcome’ on this site. Everyone has had issues with the source heat pump. Up until last week we had the same. If this has plagued the site, why not double or triple check this before you let someone move in?

Matters worse, everyone else in the area were given water softeners, apart from us. Apparently, this was an additional extra. I wasn’t even given this at the point of sale – I would have taken it, especially as the area is very high in hard water. In fact, better yet, you’d imagine if you knew the area had hard water, why a water softener wasn’t included in the original plans as standard. Again, there is a Basic, Premium and High Premium service level with these guys – and as mad as the world is today, half a million is deemed as 'basic' to Mulberry.

My wife loves this house; however, I’m left feeling let down, short-changed and quite frankly, feel taken advantage of. It’s not how it was sold to me.

I’m not sure about Mulberry in all honesty. They're just like the rest of them in my opinion.

The 'Mulberry Experience' isn't what you say it is on your website or in your marketing suites. You're feeling the pinch like the rest of us, and you're passing it on to the consumer. Do better.

I had to leave this review for my parents as they are not technology savvy.
I am so impressed with the site team at mulberry homes, Middleton Cheney.
The site is immaculate and the site team especially Matt and Steve look after them so well and go above and beyond there duties.

They were overwhelmed today to meet Matt, Craig and Lee who are senior management who took time out to speak to them .
Which as senior management I envisage would not happen normally.

I cannot praise this site team enough having just bought a new home myself.

Well done!

Absolutely fantastic. Mulberry Homes couldn’t have done more to support us through the buying process. Jonathan at the Badwell Ash site went over and above to guide us through the whole process. After sales also fantastic, snagging dealt with swiftly. If you’re considering a new build this is the company you should seriously consider. Great build and finish quality.

What a busy site but the guys who run it are very helpful and considerate.
We went for a look around today and had no problems getting in and out despite the amount of vehicles. Matt the site manager gave us all the help and information we needed. Clean and tidy site.

I would just like to say what a wonderful site at Mulberry Homes. Site always kept very clean and tidy.

The site team - Matt, Steve, Kevin and Magic who is very helpful with his forklift.

They have been very respectful of us as neighbours. A credit to Mulberry Homes.

Keep up the good work!

When we first viewed Ravensden Park we feel in love with the country location, the sales team in 2024 were wonderful,
Our buying experience was great, there was a handful of issues when we moved in but Mulberry resolved them. During the first year we lived on a building site, but it got better every few months as more people moved in. The first phase of the development is complete but the second phase is on going and will probably be ongoing for another year or so.
The issue with the development now, is the condition, Mulberry are happy to watch it deteriorate even though it’s still their site and it’s in their interest to keep it looking nice so potential buys will buy here.
For months kids have been parking in the coffee shop car park at night hanging out, when they leave they leave rubbish and glass everywhere, also breaking the fences reversing into them. Mulberry do nothing, driving and walking past it. they will happily leave the rubbish there for days waiting for local residents to pick it up, the fences have been broken for months, again they do nothing.
The development looks tired and old even though its only been here a few years, paths and roads are worn and broken in some areas, the country park still need’s finishing, still waiting for playground, benches, bins and walk ways to be established.

We love our house and neighbors, if Mulberry were to address residents issues and start looking after their development it would be a wonderful place to live.

We have recently purchased a Mulberry House in Essex. We were guided through the process of buying a new build by Jodie from initial contact to completion day (even swapped a non working day to be there)! There were a few hiccups along the way but Jodie very professionally sorted these out and kept us up to date with progress.

Jodie has been an absolute star

Have had a superb experience with the team at Mulberry Homes Houlton, Rugby. From the moment we walked into the sales office on a Sunday afternoon, browsing and looking at options, to now, having moved in, we cannot fault the impeccable service we have received from Faye, Karen and Alfie. We have been made to feel that nothing is too much trouble, every question answered and loving life in a our new home, as are our two children. We have bought several newbuilds over the last 15 years, and cannot recommend this team enough.

The welcome we received from Jody was so warm and welcoming. So accommodating helpful and very informative.
We made a very life changing decision today with all her help and support.
Jody excels in her position and is a credit to Mulberry Homes in Felsted.

If I could rate less than one star I would.

Terrible customer service, cowboy trades, failing plumbing, huge leaks, damp issues in garage, creaky floorboards, poor landscaping, site team seen urinating on adjacent property, leaving cigarette butts on my drive. Moved into a dirty house that is still covered in mud on the outside. Trades fail to turn up when they are supposed to and then lie about knocking on the door. Zero accountability.

Been in our house for months and most major issues either being ignored or unresolved. The site team are just awful. Its such hard work trying to get even minor snags resolved, let alone defects. Once you have the keys this company do not care about you.

Having had professional third party advise on issues in the property, Mulberry just refute and ignore.

Customer service seem to be trying to get things done now, however site team let the side down.

I am about to log my issues with NHBC as I have nowhere else to go.

This is just the tip of the iceberg. I would suggest avoiding buying a house from this company at all costs, especially at Ravensden Park.

We are left constantly stressed and deflated about the whole situation.

I’m not one to leave negative reviews but I have felt compelled into doing so on this occasion. We moved into our new build Mulberry home just over a week ago and the condition this property was handed over in is nothing short of dreadful.

The moment we received the keys, we were instantly met with filthy and smeared floors. As we got settle in and started unpacking we noticed the floor caked in dirt, discoloured grout throughout, marked and damaged floor tiles. It was immediately obvious that no proper quality control or final inspection had taken place prior to handing this property over to us. The house was far from clean, not handed over to an acceptable standard, and certainly not what anyone would expect from a company branding itself as a “premium” developer.

The defects are extensive and run throughout the entire property from top to bottom. Damaged and scratched walls, filthy and in places completely missing silicone/sealant, damaged skirting boards and architraves, marked and damaged doors, a damaged bathtub, marked window frames, dirty window blinds (paid extra for these), squeaky stairs, damaged bannisters and newel posts, including a newel post topper which is completely detached. The workmanship is consistently poor and appears rushed with no real care taken.

Most concerning of all, the downstairs WC wall tiles are uneven and one side is on the verge of detaching from the wall at any moment. With a crawling bay under 1 in the house, this is not just cosmetic — it is a serious safety hazard. No home should ever be handed over in this condition.

The state of cleanliness was equally if not more appalling. We have had a professional cleaning company attend twice, prior to handover and after - even they have been unable to remove the ingrained dirt from the flooring. As the days go by, more and more issues are uncovered.

This all speaks volumes about the condition this property was deemed acceptable to hand over in.

The finishing standards, quality control and pride in workmanship are severely lacking. This has been an incredibly disappointing start to what should have been an exciting milestone in our first home.

That said, the experience with the sales team had been the complete opposite. Faye and Karen have been professional, supportive and genuinely helpful throughout the process. They have been a credit to the company as we mentioned in our previous review.

Alfie, the site manager, has also been incredibly helpful and responsive when issues have been raised. His attitude and willingness to assist have not gone unnoticed during the last week and a bit

Unfortunately, the quality of the build itself simply does not reflect the level of service provided by those individuals but rather the company and its poor standards.

We moved into The Grange end of November. We have had an excellent experience throughout the process. Special shoutout to Greg, Graham and Baileigh! They have been attentive at all times. Any questions or concerns we had, they have sorted it as quickly as they were able too. They all kept us informed of any updates, changes and information at all times. We have enjoyed the whole experience, moving is very stressful but they made it the smoothest process possible.
Highly recommended and the standard of our new home is amazing! Thank you to the team for looking after us!

Nothing but praise for Mulberry Homes.

Rabia has been great from the start and her support has been brilliant in getting us into our new home.

Moved in Monday and Rabia, Steve and George have been great to ensure we are comfortable, and who to contact in regards of any issues if arose.

Snagging report provided and the next day all the contractors have started to call to book in the repairs works required up until now.

We have felt reassurance and a great support network from Mulberry homes.

True example of great customer service.

We are very happy in our lovely new home, and the Mulberry site guys have been fantastic since we moved in with issues that have come up e.g. getting connected to internet. Special thanks to Matt, Steve, Gemma & Arthur for all of your help.

The homes for sale and how helpful and nice Jodie Silverman was

A great experience choosing a new home at the Whissendine site, Helen was very friendly, provided all the information we required to make our decision on choosing a new home and was very helpful