Mr Clutch Reviews 

4,219
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 522 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, friendly, and knowledgeable, making every visit pleasant and stress-free. People also deeply appreciate the efficient online booking process, swift turnaround times, and extremely reliable vehicle repairs provided at very affordable, competitive prices. However, some customers also noted frustrating issues concerning poor communication, prolonged delayed responses from customer service regarding unresolved complaints, and unexpected final price increases. Additionally, a few reviewers experienced uncompleted maintenance work, damaged vehicle parts, or disputed extra charges after bringing their cars in for servicing.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the friendly staff, punctual scheduling,... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as friendly, helpful, and... See more

Price

People report positive experiences with price, highlighting affordable and reasonable costs across services.... See more

Customer service

Users describe positive interactions with customer_service, noting that staff are polite, helpful, and... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as seamless and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andy from the Fishponds branch has to be the most courteous and helpful garage manager ever. Empathetic and calm Always gives good advice. MOT tester on this particular occasion (relief tester)... See more

Company replied

Rated 5 out of 5 stars

Excellent! Reliable, friendly, they have easy to understand pricing and very affordable. We have used Mr Clutch on numerous occasions and have been very happy with our service. We’ve used them fo... See more

Company replied

Rated 5 out of 5 stars

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Rated 5 out of 5 stars

Have used Mr Clutch for years and recently moved house so using the Strood branch now. So knowledgeable and helpful , the guy on the front desk is always going the extra mile too. Recent works, maj... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(4,219)

504 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really friendly and helpful

Really friendly and helpful when car failed MOT at getting it fixed in a short space of time and providing the estimate required so I could claim under warranty.

8 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Service delivered as promised in every way.

Arrived a little before booked slot - no problem. Reception was easy, friendly and professional .
As I had another appointment, my vehicle was left and I was promised a call when work was complete. As agreed I received a call some 90mins later to confirm completion/vehicle ready for collection - excellent.

7 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tony Golds,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very good and quick service

Very good and quick service

7 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Paula and Terri,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very good service

Very good service. Man on the front desk was very knowledgeable. My MOT was dont in less than an hour.
Great service at a good price

7 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Natalie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I have been taking my cars here for…

I have been taking my cars here (Hemel Hempstead) for many years now and thought I’d give a review as my 15 year old focus just passed again. Very honest. Never up sell. Wouldn't take my cars anywhere else.

4 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Anthony Christofi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

needed all brake pads and discs…

needed all brake pads and discs replacing on car easy booking all work done same day working cheaper then all competitor's by £200.00 polite staff friendly excllent service will use again

2 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Barry Patrick,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent service

Excellent service, very happy with their work, great value

27 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi John Page,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service from the team at Mr…

Great service from the team at Mr Clutch —professional, friendly, and clearly know what they’re doing. Highly recommend!

25 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Irina Plescan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service and very competitive

Needed clutch on mini countryman replacing. Searched online for garage options and requested online quote from Mr Clutch.
Received quote promptly and was very competitive in comparison to others. I emailed to ask a couple of queries and they called me back direct to address. Managed to book car in for works for the following day and works completed the same day! Super impressed. Smooth service, efficient, professional. Charged as per the quote, no additional extras. Very pleased and would definitely use again and recommend to others. Thankyou to the staff at Kingston for making it such an easy process!

1 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Rachel S,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Good service

Good service very polite and cared for the car

25 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mrs H Foreman,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

New clutch efficiently fitted for price…

New clutch efficiently fitted for price quoted, friendly accommodating staff

31 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brilliant company Mr Clutch in…

Brilliant company Mr Clutch in Maidstone can't recommend them enough Bob the main man is just a breath of fresh air lovely kind man who sets your mind at ease with his kind down to earth and friendly nature Cars are a big deal and if your like me you literally rely on your car for day to day life Honestly can't praise them enough
If you want a good job done quickly and cheaply by competent and caring mechanics then go here you won't be disappointed Thankyou Bob we will be back

30 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tammy Ingram,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Have been using Mr Clutch Nottingham…

Have been using Mr Clutch Nottingham for service and MOT for a number of years now,this year I decided to shop around for a major service and MOT. I checked around about 6 different outlets and found that Mr Clutch was very competitive plus I’ve always been pleased with there staff and service.So once again thank you Mr Clutch Nottingham see you next year hopefully 🤞

23 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Terence Conway,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very friendly helpful and efficient…

Very friendly helpful and efficient service.

28 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Julie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Booked MOT on the day and it took less than an hour!

28 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Natalie Holden,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent customer service

28 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Craig Parkin,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very helpfull and efficient service and…

Very helpfull and efficient service and staff

25 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Chingford Mr Clutch

I've used the Chingford branch of Mr Clutch for many years and found them knowledgeable, professional and always friendly

26 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Shavaunn Fearne,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service

Great service, fixed our fault expertly and in good time.

26 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Rakesh Patel,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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