Mott & Bow Reviews 

18,613
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 12,150 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the clothing items offer a comfortable fit and nice materials that feel great throughout the day. Many people appreciate finding proper sizing options and well-constructed garments that hold up well over extended periods of time. However, some people mentioned that the website can be difficult to navigate and frustrating to use. Others expressed frustration with the return policy because purchases only qualify for store credit rather than direct refunds. Additionally, shoppers frequently noted occasional issues regarding product availability and sizing inconsistencies across different styles.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and fit, with several consumers praising the soft... See more

Quality

People report ambiguous experiences with quality, as opinions on products vary widely among reviewers. While... See more

Order

Consumers find order experiences to be mixed, as some reviewers note that online ordering and paying went... See more

Return policy

Customers consistently note negative experiences with the return policy, expressing widespread frustration... See more

Website

Customers had ambiguous experiences with the website, as many reviewers reported frustration with freezing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Having previously worked in software safety and privacy, I am not a fan of the cookie consent dialog, where Mott & Bow has made the text link "Preferences" (the one where you can go in and say which c... See more

Rated 3 out of 5 stars

Site is too complex with too many items. When I enter in the search bar Mercer, it does come up with the Mercer jeans, but there are too many individual boxes of jeans displayed that you need to cont... See more

Rated 3 out of 5 stars

I don’t like how the combination packages don’t allow you to choose your own colors. They obviously exclude popular choices. I don’t like the return policy for store credit only. It makes me hesit... See more

Rated 3 out of 5 stars

Thank you…..it was a bit difficult going through the payment process….address etc……Why not include my PO Box # Incase the item needs to be dropped off at my local(rural) post office? Further…how... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Elevated, premium jeans, tees and shirts you'll want to live in. We, uniquely, offer fair pricing for the best quality basics. Opt in to our free home try-on program.


Contact info

3.4

Average

TrustScore 3.5 out of 5

19K reviews

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3.4

All reviews

(18,613)

12,176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It was fine until the end when you…

It was fine until the end when you offered 30% off on a Marley V neck tshirt, I tried to accept it, but it said every color in a medium was unavailable, which seems probably wrong - and was a waste of time and frustrating

20 September 2026
Rated 5 out of 5 stars

High quality t-shirts!

Shirts arrived as described. Very well constructed usually high quality cotton material. A little large (I normally wear a large, but medium was the better fit for me) especially sleeve length on long sleeve t-shirts.

17 September 2026
Rated 1 out of 5 stars

I was trying to use a gift certificaTE…

I was trying to use a gift certificaTE And my VISA was charged.
Seems like a company that tries to invalidate the use of gift cards and I recommend that anyone trying to shop and order with a gift card use an outdated credit card so you will not be charged like I was

20 September 2026
Rated 3 out of 5 stars

Your site is not as easy to use

Your site is not as easy to use. Descriptions are similar. Difficult to find the short T. Several are called marcy. I ended up ordering the marcy fitted it eas longer. The T-shirts fabric feels and looks wonderful but very thin. The white appears too sheer. My total with shipping tax i was $140 too expensive for 3 basic T shirts That was a special deal

14 September 2026
Rated 1 out of 5 stars

The site is very difficult to maneuver…

The site is very difficult to maneuver and move around from screen to screen to compare products or check sizes. The check out screen is also difficult to complete at one time. I ended up going in and out of the site several times a day until I was finally able to complete my purchase.

19 September 2026
Rated 3 out of 5 stars

Mediocre overall, don't like store credit policy

Well, large t-shirts weren't large, and were going to shrink after washing, even further. I ended up buying XL first, a brand new order, and then on the return, realized Mott & Bow is the company that forces a store credit in lieu of a straight return to my CC. That's kind of a shitty policy.

19 September 2026
Rated 4 out of 5 stars

M&B has a good product

M&B has a good product. I’ve purchased a number of pants over the past few years. However, I’ve almost stopped buying altogether because of their return policy. Once you purchase, if you don’t like the fit, color or anything about the purchase, you only get company credit. Said another way, if you walk into the fitting room to try something on, you’re BUYING IT. Seems like a one way street between the company and the customer. An odd policy.

16 September 2026
Rated 1 out of 5 stars

Awful and slow

Awful and slow. Not to mention I signed up to get a coupon and never got a coupon. Feel scammed.

19 September 2026
Rated 1 out of 5 stars

Email said there was a discount waiting…

Email said there was a discount waiting for me….but when I clicked on the link everything in my cart was full price…and having to pay for shipping. Seems a little wrong to email me that i had a discount when I didn’t

19 September 2026
Rated 3 out of 5 stars

Site is too complex with too many…

Site is too complex with too many items. When I enter in the search bar Mercer, it does come up with the Mercer jeans, but there are too many individual boxes of jeans displayed that you need to continue to scroll through the page to find what you're looking for. Site is not friendly for manuevering back to the previous page with the items I just searched for. Your return policy for store credit or exchange only is not good.

19 September 2026

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