Mott & Bow Reviews 12,382

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Customers express mixed opinions regarding the product quality and fit, with some praising the material and comfort, while others find inconsistencies in sizing and fabric. The ordering process also receives varied feedback, with some finding it easy and others experiencing issues. However, some people were dissatisfied with the return policy, citing difficulties with exchanges and the lack of refunds, which can lead to additional costs. Delivery services also present a mixed picture, with some customers reporting slow shipping and issues with tracking or receiving their packages.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the quality, fit, and feel of items... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent material quality,... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and praised... See more

Return policy

Reviewers highlight negative aspects of the return policy. Many customers express frustration with the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many praise quick delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Jeans fit pretty well. The color that I received it darker than what's on the website. Jean varieties on the website is confusing since there are so many varieties. I recommend adding descriptio... See more

Rated 4 out of 5 stars

The website is fine. The product is good. My issue is with the ‘garbage’ ads and offers when I was about to make the purchase. I accidentally opted into a Customer Program with an annual fee that I di... See more

Rated 3 out of 5 stars

Not crediting back the original payment is unacceptable. Had I known that I would have never ordered. Yes, I know it was buried in the fine print somewhere but it's still wrong. I will not order from... See more

Rated 3 out of 5 stars

I really like your product, in fact there are four pairs of Mott and Bow pants hanging in my closet but here’s how my current purchase experience unfolds. After receiving and trying on, I wanted... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Elevated, premium jeans, tees and shirts you'll want to live in. We, uniquely, offer fair pricing for the best quality basics. Opt in to our free home try-on program.


Contact info

3.5

Average

TrustScore 3.5 out of 5

12K reviews

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Rated 2 out of 5 stars

The website itself was not as much of…

The website itself was not as much of an issue as the product itself. One of the T-shirts I ordered did not hold its size after I have washed it. Very disappointing! Especially for the price point! It is so short that it would not begin to cover my mid drift.

20 April 2026
Rated 5 out of 5 stars

Replaced my entire inventory of TRUE CLASSICS with MOTT & BOW T’S !!!

I was waiting for my package of tshirts to arrive so that I could try one on. The drigger for the long torso that has the curved bottom. Perfect look, feel & fit. I immediately ordered another 6-pack & took my slightly used TRUE CLASSICS (12 T’s) & ‘gifted’ all of them to my younger son with a shorter torso because I knew my next Mott & Bow order would arrive before my next laundry day.

20 April 2026
Rated 1 out of 5 stars

Very disappointing return policy

Very disappointing return policy. Returns are limited to the same item in a different size or a gift card to their website. The sizing is inaccurate, and because of this policy, I won’t be shopping here again.

27 April 2026
Rated 1 out of 5 stars

Your return policy is sneaky

Your return policy is sneaky. The shirt was so thin you could see through it. I would like my money back as it was a bad purchase and would never buy fro you again.

27 April 2026
Rated 2 out of 5 stars

Maybe these T-shirts might suit…

Maybe these T-shirts might suit someone, but not me. I'm taller (189 cm - which is not too much) and even if you choose the XXL size, the T-shirts are still very short. When you raise your arms, your entire stomach is visible. I don't understand why companies that deal with this can't also have an "extended length" option. Another negative for me is that the T-shirts are very thin.

27 April 2026
Rated 1 out of 5 stars

I wanted to return the jeans because they do not fit me properly

I wanted to return the jeans because I do not like the fit. Only at that time did I find out 1. That I can only return for a credit and 2. That the cost to return them was at least £27. I then exchanged about 6 emails with a person (maybe a bot) in your customer service who did not address my issue . I will never order anything from your company again

27 April 2026
Rated 1 out of 5 stars

I was very disappointed

I was very disappointed. Even though the sizing is labelled 32x30 slim fit, the pants were more like 36x34. I was swimming in the jeans. It’s really unfortunate the jeans were a let down, I thought I discovered a special brand as I am a very loyal repeat customer. I have returned my jeans and hope the return experience won’t continue to disappoint.

15 April 2026

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