Moorland Fuels Reviews 

360
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, friendly, and helpful staff members who make communication entirely straightforward and pleasant. Consumers consistently highlight the fast and efficient delivery service, noting that orders always arrive promptly and safely. Buyers also appreciate the competitive pricing and clear guidance provided when setting up their fuel tanks. Some reviewers were not happy with occasional pricing concerns or unexpected increases in the cost of fuel. Some people also noted concerns about higher expenses or previous delivery issues encountered with the service. A few individuals experienced communication challenges when trying to resolve scheduling or urgent delivery needs.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive on time and... See more

Staff

Consumers find staff to be exceptionally friendly, helpful, and efficient. Reviewers consistently mention... See more

Service

Users describe positive interactions with service, highlighting fast and efficient deliveries alongside great... See more

Price

Clients share positive opinions on price, noting that it is very easy to get a quote and that rates are... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, praising the polite, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moved to a new house and Moorland were recommended to us by the old owners... What can I say, we had never needed to order oil for a boiler before but the process was made so easy. Called and spo... See more

Company replied

Rated 5 out of 5 stars

Having been a customer of Moorland Fuel for 14 years, I have always found them helpful and reliable. Although, at times they maybe slightly more expensive than the cheapest available, I know that, in... See more

Rated 5 out of 5 stars

Informed about the delivery. Arrived promptly. Delivered the fuel quickly and efficiently - even though our oil tank isn't the easiest to get to. Invoice left in a convenient place. Thank you.

Company replied

Rated 5 out of 5 stars

We ordered fuel on Monday, delivery expected for Friday. We explained we were desperate due to using tractor for hay harvest (we have been waiting for the cost to come down) Moorland Fuel said they wo... See more


Company details

  1. Boiler and Heating Service
  2. Diesel Fuel Supplier
  3. Fuel Supplier
  4. Grounds Maintenance Service

Written by the company

Heating Oil | Commercial Oils & Lubricants | Agricultural Fuels | Oil Tanks Moorland Fuels is still a family run business. Our reputation has been built by our team of dedicated drivers and staff. This gives us the flexibility to provide a fast, efficient and professional service to our customers. We all believe in what we do, and this can be seen in our commitment to excellent service, which gives us the edge over our competitors.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

360 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(360)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve been ordering from Moorland Fuels…

I’ve been ordering from Moorland Fuels for a while. They never promise what they can’t achieve. I know they’ve had issues with driver requirement etc so the wait time has been a bit long on previous orders. This latest time I was really short of oil and they delivered in 5 days! Stewart arrived this morning at 7.15 and was very helpful. It’s great working with nice people😀

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

It is always a pleasure to receive a delivery from Moorland Fuels. The drivers are always very polite and helpful and always check in before delivery and remember to drop off the ticket before they leave.
Tom is an absolute gem and he always remembers to bring in a treat for my dog!

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Really excellent service

Excellent service. Knowledgeable, useful and very friendly advice over the phone when we realised we had an empty fuel tank in our new house, about protecting our boiler, and about other methods of monitoring our fuel levels in the future. Booking us an emergency delivery was very straightforward, despite being at close of business (the lovely lady on the other end of the phone stayed on the line well past the end of her working day (I’m so sorry that I’ve forgotten her name)).

Today the fuel arrived and was delivered by Stewart, who was also very friendly and cheerful, and who managed the potentially difficult access with ease. A really nice guy who was able to be friendly and efficient at the same time.

A really great experience, meaning the company can expect our return custom.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

5 star delivery by Stewart

Stewart made our delivery today and was efficient and tidy. He was also friendly and polite. We live in a difficult area with narrow access lanes and no mobile signal which did not deter Stewart.

19 March 2024
Unprompted review
Rated 4 out of 5 stars

Good price

Good price, helpful customer service agent took order. Would be 5 star if I had received promised phone call day before delivery. However, *STEWART* our delivery driver was great and got everything sorted without hitch

19 March 2024
Unprompted review
Rated 5 out of 5 stars

Moorland Fuels - excellent, local

Found the staff at Moorlands Fuel to be very helpful supporting our first order of domestic heating oil. They had notes on record about accessing the property and explained the process for ordering and delivery including info about typical usage so we could calculate how much we needed.
Purchased from them based on their helpful and friendly attitude plus their competitive price. Was not disappointed.
Didn’t catch the name of the gentleman staffing the phone but big shout out to him and to Ryan C the delivery driver.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Helpful Staff

Ben was very helpful over the phone. He solved all my problems, thanks Ben!

27 February 2024
Unprompted review
Moorland Fuels logo

Reply from Moorland Fuels

Hi Ryan,

Thank you for the great feedback, we will be sure to let Ben know!

Kind Regards,
Moorland Fuels

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