Easy to navigate site, all options clearly laid out, competitive pricing. Phone arrived quickly. Wish the number could have been carried over a little quicker but still didn't take too long.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price, initial purchase, delivery, and early setup were smooth and effortless. Setup and transfer to iDmobile was troublesome and slow. You can’t easily contact them by phone. My query wasn’t r... See more
Company replied
Good service from mobiles.co.uk, third time I have bought from them. Let down by DPD not delivering. Tried to deliver to the wrong address twice then it went back to the depot. No news for 2 days had... See more
Company replied
Excellent first class customer service from start to finish Timely helpful updates in real time re switch to old number after submitting PAC Prompt delivery of new SIM As retiree of BA many differ... See more
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Company details
Written by the company
At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or sim offer. Mobiles.co.uk are the longest running online mobile phone shop (launched in 1995) and we're here to stay. Everything about our business is tailored to our customers. From the different offers available on our phone contracts like our incredible cashback by redemption and automatic cashback deals. There's something for everyone, no matter what your price range. We pride ourselves on our speed of service and delivery, ensuring that every moment your spend with us is as easy and as smooth as possible. We are 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. Mobiles.co.uk is part of Currys Retail Limited.
Contact info
United Kingdom
- www.mobiles.co.uk
4.2
Great
21K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Very easy to communicate
Very easy to communicate, and purchase was seamless . Very happy with phone and sim excellent deal
30 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
I didn’t buy anything from the company
I didn’t buy anything from the company. Fraudsters used my details to order devices in their own names. I’ve a crime number with action fraud, RF26080363483C
Have been contacted by Chris, it’s been established that it was a fraudulent transaction. I’ve been informed that it’ll be investigated by the fraud team, that it could take 40 days to complete the investigation. It was a pleasure talking to Chris who offered some sensible advice.
30 July 2026
Unprompted review
Reply from Mobiles
Hello Marie-france
Thank you for reaching out to us.
I’m sorry to hear that you’ve been a victim of fraud. I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID or best contact number. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Chris | Mobiles.co.uk
Mobile.co.uk
Mobile.co.uk
Is a reliable company to buy online SIM or PHONE ,Very appreciated with the service.
10 August 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
I'm sorry I tried using them
It's taken a week just to get through the application process, as each time I tried,,,, one field of the other was wrong like my Name ? My Number ? My Email ?
Then I was supposed to have a physical sim sent in time for Tuesday evening switchover, but I didn't arrive. As a disabled pensioner I had to go through three towns to collect one from Curry's.
It's been over 24 hours & I'm still without my phone. In my position, it could mean all sorts.
I've now been told that someone will contact me in three days to take it further.
I should have realised at the beginning, that this wouldn't be plain sailing.
According to Google/Gemini thay are known to be very difficult to work with.
We have to try working through Bots (LIVE Chat), one of who today, kept telling me to call a number, even when they knew I didn't have a,,,, phone.
Chris says he wants to help, but I've had several iD people wanting to help,,,, but still nothing. I will be really annoyed if my hospital tries to call, or I need help ! No one knows my line is down (even though I'm paying for it !!??) so friends & relatives will be wondering whats wrong with me !
Why don't they give us a direct email address so we can sort problems out speedily, without waiting for LIVE bots to make wry remarks ?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~
More promises led to nothing. I spoke to a lady at about 6-30 today, who promised that "she'd" activated it, and it would be on within the hour.
Because i'm disabled I had to get someone in to help me to send a selfie,,,, and after all that still nothing ! It's now past 9:00 so I'm expecting nothing.
What an utter shambles. I'll never use Curry's again for anything.
These people have no right to run a business and make us pay for the experience.
Mind you, I was warned by Gemini / Google that this business model was sadly lacking, and best avoided - I should have listened.
11 August 2026
Unprompted review
Reply from Mobiles
Hello Glyn
Thank you for reaching out to us.
I’m sorry for to hear about your experience with the application process, that your number switch over took place before delivery and that you’ve had to obtain your own SIM card from store. I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Chris | Mobiles.co.uk
Great pricing
Great pricing. No quibble upgrading. Hassle free. 3rd year in a row using these guys now and haven’t looked back!
7 August 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Ordered an upgrade and the plan given…
Ordered from Mobiles a Vodafone upgrade and the plan given does not reflect what I ordered by any means. I ordered 120gb sim only for 24 month, instead the plan displays 20gb for 12 months at more than double the price! I’ve reached out to Vodafone, they said it’s Mobiles who did this, and received no further help. Now I have to mess about wasting my time and stress trying to find who is going to take responsibility for this, better yet just cancel while still in the cool off period. What a time waste.
Update: Mobiles have admitted something went wrong with the order and they cannot rectify the problem, therefore they are having to cancel the plan. However, I’m still yet to see this happen. I have wasted so much time, stress and anxiety dealing with this, I’m really not happy.
Mobiles, again, I have provided you with the details you have requested here. Please get this sorted!
3 August 2026
Unprompted review
Reply from Mobiles
Hi
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Very happy
Very happy. Also very useful. Very easy to understand and also application forms very easy to do as well.
11 August 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Waited in past delivery slot
Waited in past delivery slot, parcel didn’t arrive. Looked on courier notification and photo showed incorrect address. DPD must be one of the worse couriers!
11 August 2026
Unprompted review
Reply from Mobiles
Hello Karen
Thank you for your review.
I’m very sorry to hear that DPD didn’t deliver your parcel; I understand the upset this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
Raj was excellent at finding me the…
Raj was excellent at finding me the cheapest deal he could. I looked online and could not beat the offer he had managed to get me. Polite, professional and very patient with me. Top job well done! Keep up the good work. 👍🏻
10 August 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
If I could give zero I would
If I could give zero I would didn't deliver phone, cancelled but still porting number spent hours trying to resolve
10 August 2026
Unprompted review
Reply from Mobiles
Hello Ian
Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business.
I’m sorry to hear that there has been an issue with your delivery and cancellation. I’d like to assist you today and help provide a resolution; I have sent you an email with reference number MOB214668 in the subject so we can discuss this further.
Kind regards
Grace | Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Awful communication
Ordered an iphone 17 and selected my delivery date but had no tracking information. On the delivery day I phoned the company and was told that the phone wasn't in stock and it would be arriving 2 weeks after my order date. Terrible communication from the company. For a company that offers "next day delivery" I would expect to be told immediately if the item was out of stock so that I have the opportunity to buy it from elsewhere in a reasonable timeframe.
10 August 2026
Unprompted review
Reply from Mobiles
Hello Emma
Thank you for your review.
We’re sorry to hear that there is a delay with your order; I understand the disappointment this would cause.
I can confirm we contacted you an hour after ordering to advise of the expected stock date; I apologise if this email was missed. If you wish to discuss this further, or need any additional assistance, I have sent you an email with reference number MOB214666 in the subject.
Kind regards
Grace | Mobiles.co.uk
I have tried to purchase the phone…
I have tried to purchase the phone literally 10 times, I used different devices and platforms they just don't want to sell it????
10 August 2026
Unprompted review
Reply from Mobiles
Hello Z A
Thank you for your review.
I’m very sorry to hear that you’re having difficulties placing your order; I understand the frustration this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with any contact details. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
Really upset…my new order was sent with…
Really upset…my new order was sent with previous cancelled order id number can’t track my order
6 August 2026
Unprompted review
Reply from Mobiles
Hello Alena
Thank you for your review.
I’m very sorry to learn of your experience and apologise for any inconvenience caused.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Roshni | Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Formal Complaint About Order Issues and Poor After-Sales Support
I am writing to raise a complaint regarding my recent experience with Mobiles.co.uk and Vodafone.
I contacted Mobiles.co.uk to order a 12-month Vodafone contract and was offered an additional Vodafone SIM after a credit check, which I accepted for my younger brother. I also requested a third SIM from iD Mobile for my partner due to a higher cashback offer, which the representative confirmed would be included.
Upon delivery, I received one Vodafone SIM and one iD Mobile SIM. The Vodafone SIM was not working (no signal or active number), and the second Vodafone SIM was missing. When I contacted Mobiles.co.uk, I was advised to contact Vodafone and was given an incorrect number.
After reaching Vodafone directly, they located my account but could not assist with the missing SIM. I visited a Vodafone store, where I received a replacement SIM; however, this is also not working. The iD Mobile SIM, in contrast, worked immediately.
My complaint concerns the poor after-sales support from Mobiles.co.uk and the ongoing issues with Vodafone’s SIM and service.
6 August 2026
Unprompted review
Reply from Mobiles
Hello Samer
Thank you for your review.
I’m very sorry to learn of your experience and apologise for any inconvenience caused.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
Great support when it mattered
(Revised review) Had some initial headaches with a credit check and stock mix-up, but iD Mobile / mobiles.co.uk sorted it out really quickly once they got in touch. Massive credit to their support team for handling it so efficiently.
Glad I stuck with it as I now have the exact phone I wanted, and at a fantastic price with plenty of data.
7 August 2026
Unprompted review
Reply from Mobiles
Hello Simon
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
great service
6 August 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Don't believe the offers
They advertise offers on their website like gift cards which you won't get. Even after 5 calls to customer services. Save yourself the hassle and order elsewhere. Dealing with this company isn't worth your time. The customer service team will never contact you back, even if you raise a complaint.
4 June 2026
Unprompted review
Reply from Mobiles
Hello Harry
Thank you for taking the time to leave a review. We are aware of your case and appreciate your patience while we investigate your complaint. We will contact you with an update as soon as we have further information.
Kind regards
Mobiles.co.uk
Curry’s gift card not working still…
Curry’s gift card not working still have not issued a card that works, have dealt with 2 staff, grace and roshni, neither have dealt with my complaint and pass the complaint to relevant team who never respond and pretend to be helpful and don’t reply
7 August 2026
Unprompted review
Reply from Mobiles
Hello Bhagubhai
Thank you for taking the time to leave a review. We are aware of your case and appreciate your patience while we investigate your complaint. We will contact you with an update as soon as we have further information.
Kind regards
Mobiles.co.uk
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