Affordable Mobiles Reviews 36,277

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its efficiency and ease, often highlighting the helpfulness of the staff. Many people appreciate the competitive pricing, finding deals significantly better than those offered directly by network providers. The ordering process is frequently described as simple and clear, contributing to a positive overall experience for consumers. However, some people were dissatisfied with aspects of the delivery service, citing issues such as delayed deliveries, packages arriving in unsatisfactory condition, or undelivered orders. A few other people also felt that the product itself had issues, such as non-working accessories or phones that were not suitable.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery services. Many reviewers praise the fast,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the great service, finding it reliable... See more

Product

Customers had ambiguous experiences with product. While some reviewers praised the great prices on new phones... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers found the ordering process quick and... See more

Price

Consumers find price to be positive, often reporting better deals and significantly cheaper options compared... See more

Based on these reviews

Rated 4 out of 5 stars

Would have been 5 stars if I hadn’t received a message panicking me saying that my number was about to be cancelled after 20 years! The instructions on keeping your number were in another language... See more

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Rated 4 out of 5 stars

ordering process was easy enough and clear to do. deliveryu was next day which was good as weel, the only negative part was upon taking the phone out from the package i discovered that both the seal... See more

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Rated 4 out of 5 stars

I made a choice and it all went through OK. However, it was as though Affordable were not involved at all. I got no advice as to how things would be processed by O2, when the changes would happen, wha... See more

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Rated 5 out of 5 stars

Second time I’ve used Afforfable Mobiles. My contract was £21 p/m cheaper than directly with the network. Direct didn’t include unlimited data. As I needed to migrate my phone number I called... See more

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Rated 5 out of 5 stars

Deliver was quick & the price was competitive. Unfortunately the wireless charger I purchased with my order doesn’t appear to work without being unplugged then plugged in again? The stickers on the b... See more

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Rated 5 out of 5 stars

Very simple to order the phone/best network deals at much lower prices than going direct to a network supplier! No brainer! Used a few times and will in the future, I highly recommend Affordable Mobi... See more

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Rated 5 out of 5 stars

Very simple and quick. Ordered online, phone arrived a couple of days later. Number ported promptly. Massively more competitive than dealing directly with o2, EE, or whoever. I have no idea why anyone... See more

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Rated 5 out of 5 stars

I always return to this website whenever new phones are required as I have found the website to be extremely useful, competitive. And when phones are ordered the information and updates are fantastic.... See more

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Rated 5 out of 5 stars

Very simple and easy upgrades. Direct with O2 was much more expensive and is now 3 year contracts where as i got 24 month with affordable mobiles at a very good monthly rate. Would highly recommend an... See more

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Rated 1 out of 5 stars

Ordered my new s26ultra over a week ago spoke several times to several different people. Story seems to change every time. Used them before and had no issues atall this time ive been waiting a week im... See more

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Rated 5 out of 5 stars

Just had a super smooth experience on the website! 🤩 It's so easy to navigate, and I didn't have any trouble placing my order at all. Seriously, no hiccups whatsoever! It's definitely one of the bett... See more

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Rated 5 out of 5 stars

I always use affordable mobiles to upgrade this is my third contract done with them. I've never had a problem customer service is brilliant. I would recommend people use these to upgrade. I can chose... See more

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Rated 5 out of 5 stars

I have been with affordable mobiles for many years and have never had any bad experience at all. They go through everything with you and always make you feel comfortable speaking to them. I would neve... See more

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Rated 5 out of 5 stars

Ordered wrong package (new contract), but they were brilliant at customer service and the cancellation process went smoothly. Will definitely upgrade with them as soon as I get refund. Thank you!

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Rated 5 out of 5 stars

I am delighted with the service I have recently received from Affordable Mobiles. This is not the first time I have purchased from this company. My new Phone was delivered the next day the member of s... See more

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Rated 5 out of 5 stars

Affordable phones, are the place to go too for good quality used phones Their customer service is very good and efficient, very informative and friendly. Phone arrived next day even though I had p... See more

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Rated 5 out of 5 stars

I wouldn't know as DPD are so bad I paid extra to have it delivered on Saturday as missed the first delivery. DPD pretended to deliver by taking a photo of my flats. Then drove off. So still dont have... See more

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Rated 5 out of 5 stars

Great experience, website really easy to use. Great choice of phones and contracts, went with O2 and it was cheaper than going direct! Delivered quickly and easy to track. Would definitely recommen... See more

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Rated 1 out of 5 stars

had my phone delivered to the wrong address, with no signature. reported to affordable mobile who then needed 14 days to investigate, had the dpd driver continuously ring me to ask if id go find his... See more

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Rated 5 out of 5 stars

I found a deal for a phone that would have been significantly more expensive if bought directly through o2. I ordered on the phone and was guided through the whole process - the phone arrived the next... See more

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Rated 5 out of 5 stars

Excellent customer service via their sales dept. Were offering amazing deals that I could not find anywhere else after extensive searching. Totally recommend them 👌

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Rated 5 out of 5 stars

This is the second time I've bought a phone from this company. It's more transparent and, above all, cheaper than from my company, where I have a contract. When I bought the phone here, I kept my numb... See more

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Rated 1 out of 5 stars

Disappointed ordered a phone, hadn’t made progress after two day so I emailed and got told they needed more information. But wasn’t told this until I contacted them myself and now no one is getting ba... See more

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Rated 5 out of 5 stars

I have just taken out my second contract with affordable mobile and so far they have been brilliant. Better prices than the mainstream carriers and easy to deal with.

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Rated 5 out of 5 stars

Excellent Customer Service Ordered a phone and contract and upon delivery, realised the phone would not be suitable. Called to discuss options and got through to someone immediately, the help and adv... See more

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Rated 5 out of 5 stars

Best deal on the iPhone 17 Pro I could find anywhere, EE did not even try to match it and expected me to pay triple. Finally a company that doesn’t rip off its customers!

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Rated 5 out of 5 stars

No frills. Good communication. Great prices. Delivered on release day as promised. All round great service.

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Rated 5 out of 5 stars

Great service from the team and I appreciate that . I am sorry that I had to return my phone to you but I am very Happy with the phone that you gave me my IPhone 11 thanks again Everyone Richard Ellio... See more

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Rated 5 out of 5 stars

The guy I spoke to was friendly and helpful. Unfortunately they didn't have the phone I was looking for in the colour I wanted - but I was offered a good deal on a newer model in that colour. Recommen... See more

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Rated 5 out of 5 stars

Called them to ask about my order and they were very helpful and got it sorted straight away. Quick delivery, great price, definitely use again.

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Rated 1 out of 5 stars

I ordered an iPhone with 24 months contract, received empty box with no phone inside. Parcel was delivered by DPD trough letterbox which was clearly marked as not to use due to dog at home. No help fr... See more

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Rated 5 out of 5 stars

Like ronseal.Does exactly what it says on the tin 😎 next day delivery, automatically updated my mobile network. Easy 👍

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Rated 5 out of 5 stars

Great way to purchase a new mobile. Quick, easy and definitely cheaper than other suppliers. Very pleased…thanks

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Rated 1 out of 5 stars

They don’t tell you they can’t make next day delivery when out of stock colour . Then when you realised no delivery message you ring up and they tell you they then say free gift is out of stock so sti... See more

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Rated 5 out of 5 stars

Very happy with the service. I ordered and everything came promptly the next day. And they had better deals that going direct with the mobile company. I will definitely be using them again.

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Rated 5 out of 5 stars

I telephoned to place my order as I am not tec savvy. Everyone I spoke to was lovely and helpful and talked me through everything. I had to phone up when I got the phone as again I was confused, they... See more

Company replied

Rated 3 out of 5 stars

Ordered phone very easily,good chat with sales person , paid £99 upfront.advised colour of phone out of stock, 4-7 days....No phone arrived, no email re out of stock phones. Rang on day 8, [Friday],ad... See more

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Rated 1 out of 5 stars

I ordered an iPhone 17 Pro from Affordable Mobiles. I have purchased phones previously without any issue. On this occasion they cancelled my order and wouldn’t disclose why and gave no feedback.... See more

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Rated 1 out of 5 stars

Dear Casey - thanks for the previous response, but it is plainly false. I never returned 3 orders - I order 2 different phones, your system took orders for 2 identical equipments, I reportred this imm... See more

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Rated 1 out of 5 stars

Ordered a new iphone 16e, they provided DPD tracking number two days after attempted delivery so I had no knowledge of this, DPD didnt leave a calling card twice apparently by the time I queried a del... See more

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Rated 5 out of 5 stars

Clear information before purchase. Easy ordering process and prompt delivery. Kept informed every part of the journey to my new phone. Would recommend

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Rated 5 out of 5 stars

Brilliant service from start to finish. Clear answers to all my questions. Great prices Would highly recommend

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Rated 5 out of 5 stars

I bought my last Phone from Affordable Mobiles so the choice was easy, i did a quick search on net and Affordable Mobiles was 1 of first choices, the Ordering process was simple and i received phone t... See more

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Rated 5 out of 5 stars

So easy and cheaper then going through Vodafone direct as they never seem to have the deals/phone I want. Quick delivery too.

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Rated 3 out of 5 stars

DPD courier let the service down. Didn’t receive any communication from DPD. Attempted delivery with card left on outside doorstep. Fortunately my neighbour was in to take delivery. No knock, I w... See more

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Rated 5 out of 5 stars

I renewed/upgraded my contract by telephone. It was simple to do and worked out considerably cheaper than upgrading with my network.

Company replied

Rated 1 out of 5 stars

Absolute nightmare from the beginning, first order got lost in transit, second order was delivered late and eventually 12 days after ordering I finally received the handset to find out that the SIM ca... See more

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Rated 5 out of 5 stars

The whole experience was great from the very first call. They kept in contact and resolved all issues in a timely manner.

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Rated 5 out of 5 stars

Was fast and easy process, got accepted straight away and phone delivered next day very happy thank u

Company replied


Company details

  1. Cell Phone Store

About Affordable Mobiles

Written by the company

Affordable Mobiles

Hello there...

At Affordable Mobiles, we bring you epic low prices on your favourite mobiles, huge discounts, low upfront costs, tons of data from the best UK networks, and free next-day delivery. Why pay more? Get more with Affordable Mobiles.

Free Delivery

Free Delivery

Online or by phone, every order includes free next-day delivery.

Free Insurance

Trusted Reviews

Join thousands of happy customers who’ve upgraded with Affordable Mobiles.

Customer Support

UK Customer Support

Got a question? Ask our friendly customer service advisors.

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Available 6 days a week.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, which included a case and screen protector.
Smooth transfer of contract.
Better than a similar provider that I used for my Son the week before.

12 March 2026
Affordable Mobiles logo

Reply from Affordable Mobiles

Good Afternoon Toby,

We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.

Thank you for your time, we look forward to hearing more great reviews in the future!

Thanks,
Josh

Rated 5 out of 5 stars

Best price on the market

Best price on the market

12 March 2026
Affordable Mobiles logo

Reply from Affordable Mobiles

Good Afternoon Dawid,

We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.
Thank you for your time, we look forward to hearing more great reviews in the future!

Thanks,
Josh

Rated 5 out of 5 stars

Excellent service

Excellent service, from start to finish. Quick and easy and no problems. Helpful team, would recommend and will use again.

18 March 2026
Affordable Mobiles logo

Reply from Affordable Mobiles

Good morning Jo,

Thank you so much for taking the time to share your feedback on Trustpilot! We appreciate your support and are thrilled that you had a positive experience with us.

It’s great to hear that you feel our team provided excellent service, as this is what we strive to provide to all of our customers. We look forward to offering more of the same great service in the future!

I hope you’re enjoying your handset. Have a great day!

Thanks,
Casey

Rated 5 out of 5 stars
Affordable Mobiles logo

Reply from Affordable Mobiles

Good morning Chris,

We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your handset!

Thank you for your time, we look forward to hearing more great reviews in the future!

Thanks,
Casey

Rated 5 out of 5 stars

Quick and easy


Quick and easy

10 March 2026
Affordable Mobiles logo

Reply from Affordable Mobiles

Good Afternoon,

We are proud to see you have given us a 5 star review! 

I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your new phone!

Thank you for your time, we look forward to hearing more great reviews in the future!

Thanks, 
Lacy

Rated 5 out of 5 stars

Original order was lost in transit

Original order was lost in transit, contacted customer support who re-placed my order without fuss. Would recommend

10 March 2026
Affordable Mobiles logo

Reply from Affordable Mobiles

Good Afternoon,

Thank you so much for taking the time to share your feedback with us.

It's fantastic to hear of the excellent service that you received and we look forward to offering more of the same great service in the future!

If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Affordable mobiles, we look forward to seeing you again in the future.

Best regards,
Lacy

Rated 1 out of 5 stars

Ordered my new s26ultra over a week ago…

Ordered my new s26ultra over a week ago spoke several times to several different people. Story seems to change every time. Used them before and had no issues atall this time ive been waiting a week im already paying my contract bill but still no handset. Been told a manager will co tact me ive had no emails and no phonecalls. Not happy with the customer service atall

13 March 2026
Unprompted review
Affordable Mobiles logo

Reply from Affordable Mobiles

Good Morning,

Thank you for taking your time to leave this review!

I am truly sorry to see your negative response today. We have requested for you to provide us with your order details so that we may locate your account and assist you further.

May I kindly ask that you provide us with this information so that we can assist you further with your experience and ensure we have offered everything within our service to help resolve this matter!

You will have 3 days to provide this information, and if you fail to do so we will require you to contact us directly on 0345 470 4000, or email us through webshop@mobilephonesdirect.co.uk for further review and assistance with this matter.

I hope you have a great day!

Kind Regards,
Lacy

Rated 5 out of 5 stars

Excellent service

Fast service and kept the quality of the item.

1 March 2026
Affordable Mobiles logo

Reply from Affordable Mobiles

Good Morning,

Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.

At affordable mobiles, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.

Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.

Thank you again for choosing affordable mobiles. We look forward to serving you in the future.

Best regards,
Lacy

Rated 5 out of 5 stars

3rd time using

3rd time using. Will use again, very good prices and service. Many thanks

6 March 2026
Affordable Mobiles logo

Reply from Affordable Mobiles

Good Morning,

Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.

We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you and we appreciate your trust in our service.

If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Affordable mobiles, we look forward to seeing you again in the future.

Best regards,
Lacy

Rated 5 out of 5 stars
Affordable Mobiles logo

Reply from Affordable Mobiles

Good Morning,

What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.

5 stars is a pretty big deal. Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.

I hope you’re enjoying your new phone! Have a great day!

Best Regards,
Lacy

Rated 5 out of 5 stars

Excellent customer service

Excellent service

9 March 2026
Affordable Mobiles logo

Reply from Affordable Mobiles

Good Morning,

Thank you for taking the time to leave us a review!

It's fantastic to hear of the excellent service that you received and we look forward to offering more of the same great service in the future!

I hope you’re enjoying your new phone! Have a great day.

Thanks,
Lacy

Rated 5 out of 5 stars

Outstanding customer service from start…

Outstanding customer service from start to finish. We experienced several issues with O2, however Affordable Mobiles went above and beyond to support us throughout the process. The team was quick to respond, friendly, and incredibly helpful, making what could have been a stressful situation feel straightforward and easy. They took the time to understand the problems and worked efficiently to resolve them. I would definitely recommend Affordable Mobiles to anyone looking for reliable service and great customer care.

8 March 2026
Affordable Mobiles logo

Reply from Affordable Mobiles

Good Morning,

Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.

We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you and we appreciate your trust in our service.

If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Affordable mobiles, we look forward to seeing you again in the future.

Best regards,
Lacy

Rated 1 out of 5 stars

Being messed around

It started off with being accepted for the Samsung A56 5G mobile on 3 then I was told that I couldn't keep my number as it was on the same network so I couldn't do it.You took £36.00 out of my bank ,Then i was told the transaction was cancelled and to refuse delivery.Then i was told that if I did it different I could have a phone and keep my number so you took another £36.00 out and said all was well .But I recieved a email the next day to say I couldn't have a phone,Now I am 72.00 out of pocket And I am a Disabled OAP with diabetes -£72.00.So I am not happy .I have been a customer for a few years now but it looks like I won't be for much longer.

14 March 2026
Affordable Mobiles logo

Reply from Affordable Mobiles

Good Morning Richard,
Thank you for taking the time to leave us a review. I’m really sorry to hear that you’re unhappy with your experience so far, that’s never what we want for our customers.
I’ve tried to contact you to discuss your experience and hopefully put things right, but I haven’t been able to reach you.
I’m very sorry you’re experiencing difficulties with your order. After reviewing it, I can see that this was set up as a new contract. Unfortunately, networks can’t internally transfer numbers between separate new contracts, which is why it has been difficult for you to keep your existing number.
I can also see that you’ve contacted us to request a cancellation. I’m sorry it has come to that. The cancellation process can take up to 10 working days, this includes the time needed for the handset to be returned to our warehouse and fully processed. Once your order has been cancelled, you’ll receive an email confirmation. After that, your upfront cost will be refunded within 3–5 working days.
If you’d like to discuss this further, please feel free to give us a call on 0161 235 0558 — we’re always happy to help.
Best regards,
Josh

Rated 5 out of 5 stars

Quick and easy.

7 March 2026
Affordable Mobiles logo

Reply from Affordable Mobiles

Good Morning, 

Thank you for taking your time to leave this review!  

5 stars is a big deal, and we are proud that our AO service has delivered this impression for you! We look forward to our future services with you, and will continue to provide great customer experience with our AO values!

I hope you’re enjoying your new phone! Have a great day. 

Thanks, 
Lacy

Rated 5 out of 5 stars

Easy to purchase

Easy to purchase

6 March 2026
Affordable Mobiles logo

Reply from Affordable Mobiles

Good Morning,

Thanks for taking the time to leave us a review, we’re always looking at ways to make our customers’ experience even better, and your feedback will really help!

It's great to hear of your easy experience with our website along your customer journey with us. We are always working to help improve your experience as a customer, and we look forward to offering more of the same great service in the future!

I hope you’re enjoying your new phone! Have a great day.

Thanks,
Lacy

Rated 5 out of 5 stars

Fantastic service support my upgrade o2…

Fantastic service support my upgrade o2 and very good price

13 March 2026
Affordable Mobiles logo

Reply from Affordable Mobiles

Good Afternoon Lukasz,

We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.
Thank you for your time, we look forward to hearing more great reviews in the future!

Thanks,
Josh

Rated 5 out of 5 stars

It’s the second time I’ve used them ..

It’s the second time I’ve used them ..
Absolutely amazing.

13 March 2026
Affordable Mobiles logo

Reply from Affordable Mobiles

Good afternoon David,

We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your handset!

Thank you for your time, we look forward to hearing more great reviews in the future!

Thanks,
Casey

Rated 5 out of 5 stars

Everything made easy

Everything made easy, kept up to date, delivered next day. No messing around. And got a deal better than anywhere else!

13 March 2026
Affordable Mobiles logo

Reply from Affordable Mobiles

Good afternoon,

Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.

We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.

We look forward to serving you again in the future!

Best regards,
Casey

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