Misfits Market Reviews 

1,554
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 621 reviews, reviewers overwhelmingly had a great experience with this company. Customers love the wide selection of fresh, organic produce and unique items that are hard to find in local grocery stores, making meal planning fun and exciting. Consumers frequently appreciate the dependable delivery service and the overall convenience of having quality groceries brought right to their doors without extra hassle. However, some customers also noted issues with damaged items, melted ice packs, or occasional delivery delays during particularly hot weather. A few people experienced frustration when orders arrived in poor condition or when attempting to resolve mistakes through support channels.

What people talk about most

Product

Consumers find product to be positive, highlighting the great quality and wide variety of fresh items... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the food is fresh, healthy,... See more

Delivery service

People report positive experiences with delivery_service, noting that packages frequently arrive on time,... See more

Order

Users describe ambiguous interactions with order, highlighting both positive experiences and significant... See more

Customer service

Clients share positive opinions on customer_service, noting that support is responsive and helpful. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The box arrives on time and it's always a little exciting to see exactly what I've received. The fruit/veg has been in good condition so far and I Iike that I can try things not easily accessible at... See more

Company replied

Rated 5 out of 5 stars

Love my Misfits boxes every week! The selection is amazing and I always find new things I want to try, as well as some that have become favorites I have on repeat. They have a good selection of plant... See more

Company replied

Rated 5 out of 5 stars

Fun stuff that’s not readily available at my usual grocery store. Seldom have any problems, but on the rare occasion that something isn’t perfect, the response is super fast and well above expectation... See more

Company replied

Rated 5 out of 5 stars

I've been ordering from Misfits Market for several months. During this wildly hot weather, some shipments arrived in poor shape. Misfits Market has been very generous with its refund on those orders I... See more

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

Misfits Market is an online grocery store offering a better way to shop for groceries that are curated for quality, nutrition, sustainability, and flavor instead of appearance. By sourcing from smaller farms and emerging producers who are building a better, less wasteful food system, we make shopping for better groceries more convenient, affordable, and impactful. We offer grocery delivery of everything from ugly produce and organic pantry staples to more sustainable dairy and meats. When you shop with Misfits Market, you’re helping build a better food system and fighting food waste.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,554)

624 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have trusted Misfits Market for years...

I have trusted Misfits Market to deliver quality groceries to my door for several years now. They always maintain contact with the client. They update me on delivery time, total order cost and even follow-up to verify that my order was everything I expected. If there ever is an issue, I count on their stellar customer service to make things right promptly, and they always do! I look forward to shopping with them with each order I place...

21 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Thank you so much! Communication, follow-ups, and making things right when needed is exactly the standard we hold ourselves to. So glad it's been showing up consistently for you. We look forward to many more orders together!

Rated 5 out of 5 stars

I get so excited on arrival day!!!

I get so excited on arrival day! This is my 2nd order and my husband and I have been very pleased with the items. Our orders are doubling each week- I love it!! The boxes are always packed neatly and everything is so fresh! It’s such a delight to try things you have never had or are difficult to find in local stores.
The delivery folks are great too!! I love the customer service- it’s hard to find these days!

22 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Patricia! Orders doubling each week and getting excited on delivery day — that's the energy we love! So glad you and your husband have been enjoying the fresh finds and the discovery factor. We'll pass the kind words along to our delivery team too. Thank you so much.

Rated 5 out of 5 stars

I love Misfit Markets

I love Misfit Markets. I live in a rural area without a lot of variety of foods so I love being able to find organic produce and a wider variety of foods.

23 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad we could get your groceries to you, Jo! Thanks for shopping with Misfits Market.

Rated 5 out of 5 stars

I love all the options I have and the…

I love all the options I have and the orders don't have to be huge. Their customer service is very fast and personal if you ever have questions. I have had no issues with them.

23 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad to hear this, Joanna! We appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

I really like misfits market because of the unique, safe and healthy alternatives to the chain grocery stores

I really like misfits market because the variety is really good and I feel I can trust that I am getting safe, healthy food. I like that every time I order it is giving a little back. I never had a purple carrot or a yellow watermelon before ordering from Misfits, so it has broaden my experience from just my chain grocery store. My items arrive quickly and in good shape.

22 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad you're discovering new things, Tee! Thanks for shopping with us.

Rated 5 out of 5 stars

Mother Nature loves Misfits Market

I have been with Misfits Market for several years now & do about half of my grocery shopping with them! I love the way they make new foods from good foods that for various reasons can’t or won’t be sold in a store. That’s how you save our earth & environment!!!

23 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

We're so grateful for this review, Mickey! Good food finding its way to good people instead of going to waste is exactly how we think about it. Thank you for being part of the mission!

Rated 1 out of 5 stars

Honestly stay away

Honestly stay away. I just received another package from them that my wife ordered. Probably the tenth time the ice packs were completely melted and the perishable food was thrown away. Literally everything in it was either melted, wilted beyond saving and unsafe to eat because meat and dairy products. The products were all over 74F. I have photos to verify.

22 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Steven! We're so sorry to hear of the repeated mishaps. This isn't the way your groceries should be arriving and we'd love to look into this with our Escalation Team. Please contact us here : misfitsmarket.com/contact-us and we'll give the team a heads up to be on the lookout for your note. Thanks so much!

Rated 5 out of 5 stars

I appreciate the variety of product…

I appreciate the variety of product choices and the ease of ordering. Deliveries are reliable and accurate. The support is A+, quick response and speedy resolution. I like the ability to pause orders as necessary. The service is perfect for my needs.

21 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Thanks for the wonderful review, Mary! We're glad to hear things have been going well. We love being a part of your grocery routine!

Rated 1 out of 5 stars

MISSING VEGETABLES…


Twice i received box delivery with missing vegetables.

21 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

We're so sorry that happened! You should be able to rely on us to get all your expected groceries. Please contact our team here and we'd love to help : misfitsmarket.com/contact-us

Rated 5 out of 5 stars

My husband and I love this service

My husband and I love this service. From the vegetables that taste like the ones I grew in my garden as a kid, to the meats and milk products, to Troy, who delivers our food- fabulous. And to make it even better, I swear almost everything is less expensive than the grocery store.
Helpful hint- anything labeled “mystery” is not just a fun surprise. It’s delicious!

17 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad to hear that you've been enjoying the inventory and all the mystery items! This is such great feedback and we appreciate you taking the time to share it.

Rated 5 out of 5 stars

Always exceptional and responsive…

Always exceptional and responsive service. Not just a great mission, great food and great prices but a company that truly knows “above and beyond”

15 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

That's such great feedback, Debbie. Thanks for taking the time to let us know!

Rated 1 out of 5 stars

Horrible food delivery service

Orders rarely received on promised delivery date so food left for hours in blazing sun. More often than not orders delivered to the wrong house. Boxes packed with bread and soft items on the bottom. Worst food delivery service I've ever encountered.

17 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Angel! We're so sorry to hear of these experiences. Please contact our Customer Care Team here and we'd be happy to help : misfitsmarket.com/contact-us

Rated 5 out of 5 stars

The attentiveness and responsiveness of…

The attentiveness and responsiveness of MM customer service was top notch. Their quick and accommodating response gave me a great level of confidence for continuing with MM

17 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

That's great to hear! So glad our team has been there for you. If you need anything at all, please don't hesitate to reach out.

Rated 5 out of 5 stars

Amazing

In addition to providing a great service to the food industry, their customer service is excellent! I have been using them for years, and they are always responsive and quick to solve any issue I have. Not to mention all the unique food options available to me at my door!

17 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad to hear this, Janelle! Our team is always here to help if you need anything at all.

Rated 5 out of 5 stars

Misfits totally gets it!

Overall Misfits has made it more convenient for me and my busy lifestyle to be able to cut one last trip out of my day and still be able to prepare healthy meals and recipes for my family. There's always something for everyone and every box. I love that if I forget to skip or pick a different time for an order that the staff and of course Sage their lovely bought always helps me reconfigure a day that works for us and I'm still able to order stuff at a later time that works for us. I really can't say more about this company besides if they donated food to schools or homeless shelters to be able to be used to cook it would make them even more badass but for now I'm very blessed and Beyond thankful for the misfit team. ❤️🥰❤️🖤

14 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

This is such a thoughtful review, Yolanda! Thanks so much for letting us be a part of your grocery routine.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look