My purchase was easy, I had a message to collect from store and the collection was easy too. The staff were knowledgeable and welcoming. I was disappointed to hear that the store was closing down so m... See more
Company replied
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See what reviewers are saying
Great service from Matt yesterday choosing my new Merrell walking shoes. Tried a few possibles on with Matt’s advice and guidance and settled on the best pair for the job. Would have been two pairs bu... See more
Company replied
Well Douglas in the shop was really very good When I got home I received an email to say order number 360675325 had been cancelled even though when I just went on line again it still said that there... See more
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Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full... See more
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Company details
About Millets - Penzance
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
1-2 Market Jew Street, TR18 2HN, Penzance, United Kingdom
- 01736 800173
4.9
Excellent
502 reviews
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Reply from Millets - Penzance
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Fantastic customer experiencence
We had a great customer experience today at Millets in Penzance. We were initially greeted by Jade who very quickly sourced the correct size of walking boot I was interested in. She explained the features of the boot and suggested the right type of sock to wear with them (on offer within the store). Whilst remaining professional at all times Jade also had a great sense of humor - we could have been her hundredth customer if the day or her first such was her attitude and opened to discuss the products as well as some useful tips on getting round Penzance.
Jade showed us there the boot bags were as well, an item I hadn't thought about buying but made perfect sense really (Peter Storm @ £4) as well as suggesting some waterproofing solution which we bought which was also on offer.
All in all a great shopping visit made all the more special by dealing with Jade who truly is a fantastic ambassador for Team Millets. Well done all.
19 September 2025
Unprompted review
Reply from Millets - Penzance
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Douglas was very helpful
Douglas was very helpful. At first we thought it was on offer (packable 16L daysack), but unfortunately not.
28 August 2025
Unprompted review
Reply from Millets - Penzance
Hi,
Thanks for your feedback.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Douglas was really helpful and lovely.
23 August 2025
Unprompted review
Reply from Millets - Penzance
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Reply from Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Lovely
Lovely, well stocked shop, very helpful assistants. We were helped quickly by Doug, who helped us to pick a tent. Great experience, would definitely go in again.
2 August 2025
Unprompted review
Reply from Millets - Penzance
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Great service from Gina
Great service from Gina - just making the shopping experience a notch up!
3 August 2025
Unprompted review
Reply from Millets - Penzance
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Customer service was brilliant
Customer service was brilliant - thank you Doug for helping me navigate the right sleeping bag for our requirements
31 July 2025
Unprompted review
Reply from Millets - Penzance
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Millets had everything we need in store…
Millets had everything we need in store which was nice. Katy was very helpful in answering our questions and helping us choose the right products for what we visited for.
27 July 2025
Unprompted review
Reply from Millets - Penzance
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Clean and well stocked store!
Clean and well stocked store. With helpful, polite and very friendly staff, especially William, who was most helpful and knowledgeable about our purchases!
25 July 2025
Unprompted review
Reply from Millets - Penzance
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Dropped a package off at the Millet's…
Dropped a package off at the Millet's in Penzance. They helped me sort everything and were very friendly about it. Much appreciated!
19 July 2025
Unprompted review
Reply from Millets - Penzance
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Very friendly and helpful customer…
Very friendly and helpful customer service
24 July 2025
Unprompted review
Reply from Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Helpful and kind assistant
Helpful and kind assistant, who went out of her way to help.
17 July 2025
Unprompted review
Reply from Millets - Penzance
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Katy was super helpful and really…
Katy was super helpful and really understand the products she was selling in the store. A great shopping experience. Thank you.
16 July 2025
Unprompted review
Reply from Millets - Penzance
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Very helpful staff
9 July 2025
Unprompted review
Reply from Millets - Penzance
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Very Happy
Quick, early Morning visit during holiday and everyone was very friendly and helpful with my questions as the store had just opened. (Assisted by Leanne)
8 July 2025
Unprompted review
Reply from Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Camping Chair Purchase
Katy and Will were really helpful when I was buying the last two chairs, one of which was a display model. They had to unlock the display model which was outside, attached to several other chairs, which was awkward, but they did it with a smile and a laugh when the cable got snagged. Will then went to the stockroom to get the chair bag, which he found in no time. I really felt that they wanted to serve me.
22 June 2025
Unprompted review
Reply from Millets - Penzance
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Helpful boot fitting
I visited the shop on a very hot, humid nd busy MazeyDay in Penzance. I was served by Gina who was very helpful and friendly and helped me buy my new walking boots. She gave me all her attention. The boots are lovely.
28 June 2025
Unprompted review
Reply from Millets - Penzance
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
I needed some sunglasses
I needed some sunglasses, just had drops put in my eye and left my sunglasses in my car. So was looking for wrap around sunglasses, luckily there some on half price. Although I didn't spot the price until helped by Douglas and processed my purchase efficiently thank you
24 June 2025
Unprompted review
Reply from Millets - Penzance
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
An excellent store
An excellent store - I always get help.
Bought some good shoes and looked after by Gina.
27 June 2025
Unprompted review
Reply from Millets - Penzance
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
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